2/10 Terrible
Stephen P.
5 Aug 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Concerning Behavior/safety
We arrived at 7:40 PM and followed instructions to check in at the host’s trailer. At first, only the host’s children were present. When Trina came out five minutes later, she appeared intoxicated, stumbling down the steps and needing to steady herself against her vehicle.What followed was about 15 minutes of chaos. Trina insisted we had booked a different unit than the one on the reservation (blaming VRBO), and her children repeatedly yelled that she had been drinking. She even asked me, a complete stranger, to yell at her children because, in her words, “you’re a man and they’ll listen.”. It was uncomfortable and unprofessional.Trying to avoid conflict, I said the unit didn’t matter and we just needed to unpack. Trina insisted on driving to the dome against my wishes. While attempting to drive, her children climbed onto her SUV, and she ended up striking one of them. He was uninjured, but at that point, I was genuinely concerned for the safety of my own family. We left the property about 30 minutes after arrival without ever being given access to the unit.VRBO was no help. They initially asked for proof, I did not think to record the host. They then said they would assist in finding us lodging, but then simply reconnected us with the host and left the call. Trina promised a full refund, but none has been issued. We had to drive 2.5 hours to find alternate lodging at our own cost.This stay was unsafe, unprofessional, and made worse by VRBO’s failure to support us.
Stephen P.
Stayed 1 night in Aug 2025