Hamburg Planetarium Hamburg Hotels

"The gym at the fifth floor didn't have a treadmill...that was quite surprising. We arrived late at night and the 2 gentlemen at the reception clearly struggled to process our arrival. My colleague was given a room that was already occupied!!! She had to run back to the reception to give her another room. I can say that I wasn't entirely satisfied with my stay"

"4 star hotel but hospitality and helpfulness of staff is underwhelming. Repeated issues with one of elevators during our stay which forced us to carry heavy bags down stairs to stay on schedule during checkout/departure. Reception desk didn't answer calls ( 5 mins of trying on two occasions). Some hardware (towel hooks?) missing in bathroom -hardware/screws sticking out of walls."

"The property was clean, bright, and very ambient. The staff were polite and courteous,, but lacked the true focus of customer care. We got there around 11am on the day of our arrival expecting to wait for our 3pm check-in. We were kept waiting for the room even though it was ready before 3pm. Then I had to request check-in even though we were sitting in reception not 2 metres away from the desk. Extremely poor customer service."

"Great hotel in great location. Wecoming and effiecient staff. Good sized room (kingsize double) with comfy beds and large shower room. Loved the wash items - soap, shampoo, conditioner, shower gel and body lotion. Really good buffet breakfast with great hot and cold selection and served for a long period of time to suit guests with leisure and work requirments. Would definitely recommend and will stay again when next in Hamburg."

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"Great location for the city"

"On one side the bed was soft which wasn't good at all and the pillows weren't very nice either. There was no electric kettle."

"hotel was fine, cleaners were very noisy outside my room. the corridor was very noisy all night"

"Top quality stay and the breakfast was the best in all. Rooms are clean every day cleaner come and cleaning. Beds are nice shower and toilet clean. Easy in out lift very good fast to get down and up. Evening bar restaurant area very nice and the fast served. "