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大里維拉公主全包式住宿的評價

4.5 out of 5
大里維拉公主全包式住宿
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO

評價

8.0

很好

10 分評分,優異;2585 則評價中有 1148 則" "
8 分評分,不錯;2585 則評價中有 665 則" "
6 分評分,一般;2585 則評價中有 362 則" "
4 分評分,欠佳;2585 則評價中有 208 則" "
2 分評分,很差;2585 則評價中有 202 則" "

8.6/10 

整潔度

8.0/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Thomas

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
food is not the best. The entire staff is friendly, funny, and make you feel like your on vacation
於 2024 年 4 月住了 4 晚

6/10 一般

Michael Duane

讚好:整潔度
不滿:住宿狀況
於 2024 年 4 月住了 7 晚

10/10 優異

Zoe Gwyneth

家人同遊
讚好:整潔度、職員與服務和住宿狀況
I like the pools
於 2024 年 4 月住了 5 晚

10/10 優異

Mariya

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
More upgrade, the property old, specially, bathroom and shower
於 2024 年 2 月住了 11 晚

10/10 優異

David Brock

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property
於 2024 年 3 月住了 7 晚

10/10 優異

Ellyse

讚好:整潔度和職員與服務
This property is connected to a sister property which makes for a huge complex. The staff provides rides on golfcarts to shuttle you to/from the lobby to your room/the beach. Please note, wildlife is in abundance on the property. Once night while waiting for the shuttle, we saw at least 20 coaties digging in the grass outside of our building. They didn’t bother us, but it was very scary seeing that many in one spot. We also saw deer resting in the grass, and monkeys in the trees. When making reservations for the restaurants, I encourage you to make them early in the day, the spots fill quickly. The "shuttle" to Playa Del Carmen isnt really a shuttle. The property has an agreement with a taxi company and they charge $4/person each way. Majority of all the staff members were extremely friendly and really cared about the quality of their service! I highly recommend this hotel! One other thing to note, the beach adjacent to the property has vendors- it was a little annoying constantly telling them we were not interested in purchasing jewelry or excursions.
於 2024 年 4 月住了 4 晚

8/10 不錯

Baljinder

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything including property, beach, and rooms was excellent but food was average and not a huge variety. Very hard working, honest and helpful staff.
於 2024 年 4 月住了 4 晚

10/10 優異

Beverly

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My family had an amazing time for my 50th birthday.
於 2024 年 4 月住了 5 晚

10/10 優異

Hussam

讚好:整潔度、職員與服務和住宿狀況
Everything food clean unit good staff
於 2024 年 4 月住了 6 晚

4/10 欠佳

Ashlee

家人同遊
不滿:職員與服務
The staff was very rude, we had to pay for dinner every night at an all inclusive resort which is crazy. Also while at the pool eating there are animals everywhere waiting to take your food . Just very uncomfortable
於 2024 年 4 月住了 3 晚
Betsa 於 2024年5月2日的回應
Dear AshleeThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. However, we are dismayed by your comments as they do not reflect our values. Our team must offer the best service to all our guests. We will take immediate action to correct any such behavior and we apologize for any inconvenience caused during your stay with us. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

10/10 優異

Svetlana

讚好:整潔度、職員與服務、設施服務和住宿狀況
This is our second time in this Grand Riviera Princess resort . Everything is great here!!! ❤️❤️❤️We love this place very much!!❤️❤️ It is always clean, calm, protected, all property is absolutely beautiful…there are a lot of animals on the territory and they are friendly. The food is wonderful, the entire staff absolutely knows their job, they are friendly and quickly respond to any request!!! The area is always well-groomed and clean, the rooms are cleaned daily!! Thank you very much to the entire large team and to each individual for their work at the Grand Riviera Princess Hotel!!! We will come back here again!!!!❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
於 2024 年 4 月住了 10 晚
Betsa 於 2024年5月2日的回應
Dear SvetlanaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Your comments motivate us to keep providing the best experiences to all our guest. We hope to have you back very soon. Regards

10/10 優異

Shonniece

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had so much fun
於 2024 年 4 月住了 5 晚
Betsa 於 2024年5月2日的回應
Dear ShonnieceThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Your comments motivate us to keep providing the best experiences to all our guest. We hope to have you back very soon. Regards

8/10 不錯

Brenna Jean

於 2024 年 4 月住了 6 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Brenna, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Sincerely.

10/10 優異

Danielle

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The resort and staff were amazing. The only bad thing is dealing with the wild Coatis on the property. They can be a nuisance.
於 2024 年 4 月住了 6 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Danielle, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 優異

Alex

讚好:整潔度、職員與服務、設施服務和住宿狀況
Ok
於 2024 年 4 月住了 3 晚
Dani Santizo 於 2024年5月1日的回應
Hola querido Alex, muchas gracias por su generosa calificación. Nos hubiera encantado que compartieras con nosotros cómo fue tu experiencia en el hotel. Recuerda que tu opinión es importante para nosotros. Agradecemos su confianza en nosotros para su estadía y esperamos darle la bienvenida nuevamente en el futuro. Atentamente.

2/10 很差

Jean

伴侶同遊
讚好:設施服務
不滿:職員與服務和住宿狀況
Toilet inoperable for two days and air conditioner condenser leaked in the closet
於 2024 年 4 月住了 5 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Jean, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

2/10 很差

Tiffani

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The WORST EVER
於 2024 年 4 月住了 3 晚

10/10 優異

Leanne

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Betsa 於 2024年5月2日的回應
Dear LeanneThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 優異

Ivan

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
What an amazing resort. It was even better than expected. The rooms were clean, very comfortable, and the staff was amazing. A lot of pools, (huge pools), activities, programs, restaurants. The food in restaurant was unbelievable, delicious, 5 stars. Highly recommended!
於 2024 年 4 月住了 4 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Ivan, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return to Princess.Sincerely.

10/10 優異

Yasassri

家人同遊
讚好:職員與服務、設施服務和住宿狀況
It was a wonderful getaway. However wish the staff could assist with English often.
於 2024 年 4 月住了 3 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Yasassri, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 優異

Vladimir

家人同遊
Excellent
於 2024 年 4 月住了 8 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Vladimir, thank you for your generous rating. Our companions would have been delighted with how life is at the hotel. Please know that your opinion is important to us. We wholeheartedly trust you with our heritage and hope to welcome you again in the future. Sincerely.

6/10 一般

Paula

讚好:整潔度
於 2024 年 4 月住了 3 晚
Betsa 於 2024年5月2日的回應
Dear PaulaWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

10/10 優異

Michelle

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
27/04/2023 Me gusto mucho la atencion de la gente, la atencion VIP de EXPEDIA , sobre todo. La verdad me trataron como una reina
於 2024 年 4 月住了 3 晚
Dani Santizo 於 2024年5月1日的回應
Hola querida Michelle, muchas gracias por tu excelente calificación y por tomarte tu valioso tiempo para contarnos tu experiencia con nosotros.Agradecemos de todo corazón el tiempo que ha dedicado a brindarnos sus afectuosas palabras, sin duda sus comentarios serán bien recibidos por todo el personal, comentarios como este hacen que nuestro compromiso con nuestros huéspedes siga creciendo.Espero verte pronto y coincidir con tu regreso a Princess.Atentamente.

2/10 很差

Amoni

家人同遊
不滿:職員與服務、設施服務和住宿狀況
They charge you to make reservations at the specialty restaurants, there were LOTS of RACOONS and CATS roaming around the property. One day while i was sitting at the pool, a RACOON jumped up on the bar and took my burger off the bar, the 6000 section rooms are in a very dark, secluded area and a long walk from everything. The staff was rude, one person told me if i didn't like the policy about paying for the specialty restaurants, i should just eat in the buffet. There were 10 of us. This was the worse experience we ever had at an all inclusive/resort.
於 2024 年 4 月住了 3 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Amoni, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

2/10 很差

Amoni

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
ABSOLUTELY TERRIBLE EXPERIENCE! It was a Jungle. There were animals everywhere, the food was DISGUSTING, they were extremely money hungry and not accommodating AT ALL!!!!!!! I will NEVER go again & do not recommend anyone else going. Please choose another resort!
於 2024 年 4 月住了 3 晚

6/10 一般

Cristian Abdel Cortez

讚好:整潔度
不滿:職員與服務
2 días de la estancia hubo mucha insistencia para adquirir paquetes de tiempo compartido, llamadas al cuarto, al celular y mensajes, amablemente negabamos el interés pero continuaban insistiendo. Aunque las propinas están incluidas en el precio, en repetidas ocasiones nos solicitaron propinas.
於 2024 年 4 月住了 3 晚
Dani Santizo 於 2024年5月1日的回應
Hola estimado Cristian, muchas gracias por darte la oportunidad de vivir la experiencia Princess.Lamentamos y pedimos disculpas sinceras por los detalles que no fueron de nuestro agrado. Tomaremos en cuenta tus comentarios para realizar un reporte y enviarlo al área correspondiente para mejorar la calidad de nuestro servicio.Esperamos que en un futuro no muy lejano nos permita cambiar su perspectiva y hacer que su estancia sea mejor que ésta.Atentamente.

10/10 優異

chantale

讚好:整潔度、職員與服務和住宿狀況
Tout était super
於 2024 年 4 月住了 7 晚
Dani Santizo 於 2024年5月1日的回應
Bonjour cher chantale, merci beaucoup pour votre généreuse note. Nous aurions aimé que vous partagiez avec nous votre expérience à l'hôtel. N'oubliez pas que votre avis est important pour nous. Nous apprécions la confiance que vous nous accordez pour votre séjour et espérons vous accueillir à nouveau dans le futur. Avec nos meilleures salutations.

10/10 優異

Tina Maureen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful grounds and gardens. Loved all the animals on the property, Walkways were nice and clean, very nice beach. All the employees were very friendly! We enjoyed the evening entertainment/shows. It would be nice for the rooms to be updated but otherwise it was a great place and I would come back.
於 2024 年 4 月住了 8 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Tina, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

8/10 不錯

Melissa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Resort was beautiful and very clean but prepare to walk. Although there is a shuttle available for the long walks it is not always available therefore you have alot of walking to do. Food was delicious with lots of variety and styles. Rooms were very big and comfortable. Wish there was an adults only pool available for the platinum member when you upgradeZ
於 2024 年 4 月住了 5 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Melissa, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

6/10 一般

Tony

讚好:職員與服務和住宿狀況
Great location but a lot of walking
於 2024 年 4 月住了 11 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Tony, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 不錯

Yazmira

讚好:整潔度、職員與服務和住宿狀況
I dislike the staff stressing you to joing the club resort
於 2024 年 4 月住了 7 晚
Dani Santizo 於 2024年5月1日的回應
Hello dear Yazmira, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 優異

Dariusz

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really enjoyed the stay. The staff were all friendly and fantastic. House keeping kept the rooms in perfect condition. The good was good, though some of the items tended to dry out, being out on the trays. Mostly the meat. I loved the various cakes, treats and ice cream available for a dessert. The property wasn't very crowded, lots of space at the buffet, bars, pools, beach. We enjoyed looking at the various animals on the property, checking out the shops. My only gripe was the bellhops not showing up on time on my checkout day. Fearing missing the shuttle, we ended up walking the whole way to the front from our room with all our luggage. I wasn't very pleased with that.
於 2024 年 4 月住了 7 晚
Betsa 於 2024年4月30日的回應
Dear DariuszThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Feedback is always appreciated and we will look into the situations you point out in your review. We hope to have you back very soon. Regards

8/10 不錯

Fabiola

讚好:整潔度、設施服務和住宿狀況
The resort was beautiful I loved the amount of pools and activities that could be done on site. My room was amazing the downfall was the outside shower it was dirty with leaves from the cover all over the shower floor. I had a camera detector and it detected a camera around the desk where the phone and lamp were. The dining areas were massive and sometimes welcoming. The downfall was the service. The servers are supposed to come over to ask your drink options. I hardly got service. They practically looked away. I had a server set up my table for breakfast without saying excuse me or may I get something for you. Literally reached over while I was eating. I will see them ask the white ppl around my table but totally ignore me. That was extremely frustrating and rude. At the Platinum private pool my drinks had no alcohol just juice. She also ignored me but asked all the white ppl if they need any refreshments. I had to make eye contact to get a refreshment. Either than that I enjoyed myself especially at the Spa. Wonderful experience. I would hope they can work on the prejudice employees. I have to say the best table service was my last night I set reservations for the Mexican restaurant and my server was a 10/10. Also a gentleman from the gift shop on my second day was welcoming and I didn’t feel like I was out of place.
於 2024 年 4 月住了 5 晚
Betsa 於 2024年4月29日的回應
Dear FabiolaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. However, we are dismayed by your comments as they do not reflect our values. Our team does not discriminate against any of our guests, as they must provide the best service equally. We will take immediate action to correct any such behavior and we apologize for any inconvenience caused during your stay with us. We hope that we can regain your trust and be able to serve you again to exceed all your expectations. Regards.

8/10 不錯

Riccardo

家人同遊
讚好:整潔度、設施服務和住宿狀況
For the most part the resort and amenities were great. 4.5 Great beach but the water was too rocky to enjoy. 3 Most of the servers were great but the odd one just didn’t have any interest serving. 3.5 Sports bar somehow could not stream NHL playoffs. Was very disappointed. Many fans came to bar and they planned on watching NHL playoffs , they simply refused to please the overwhelming crowd that came to watch playoff hockey games for the evening . Most people then just left. Food was at best 3 stars breakfast was good
於 2024 年 4 月住了 7 晚
Betsa 於 2024年4月29日的回應
Dear RiccardoThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. However, we will take into account the points that you mention in order to improve our service and thus be able to meet all your expectations the next time you visit us. Regards

8/10 不錯

Natalia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel.
於 2024 年 3 月住了 7 晚
Betsa 於 2024年4月29日的回應
Dear NataliaThank you very much for your generous rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 優異

Brandon Aaron

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Staying at Riviera Grand Princess was a delightful experience overall. The staff went above and beyond, especially Felix, who handled a situation with professionalism and care. Our Platinum upgrade was worth it, with a wonderful room and great service and amenities throughout our stay. Martin, who manages the shuttle, was also fantastic. Outstanding a la carte restaurant options, and themed entertainment. One thing to note for future travelers is to be mindful of the living wildlife around; it’s best not to leave snacks and belongings unattended. Overall, a great stay with a few helpful tips for fellow travelers.
於 2024 年 4 月住了 4 晚
Betsa 於 2024年4月29日的回應
Dear BrandonThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send your review to our collaborators so that they feel happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards

10/10 優異

karthikeyan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All property so good. My suggestion is in wall clocknin rooms. And more sea food in pool bars like crab salad, prawns. Thanks.
於 2024 年 4 月住了 4 晚
Betsa 於 2024年4月29日的回應
Dear KarthikeyanThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards

10/10 優異

Taylor

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The property was all around awesome including the staff. We found our spot at the pool next to the snack bar, due to how amazing the swim up bar staff were. Fabian and Chiero greeted us every day and knew our drinks. They also made sure we were welcomed and very engaging with everyone! By far our favourite spot because of the experience they provided! If you’re looking for a a pool spot I would highly recommend stopping and chatting these guys.
於 2024 年 4 月住了 4 晚
Betsa 於 2024年4月29日的回應
Dear TaylorThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send your review to our collaborators so that they feel happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards

8/10 不錯

Hari

讚好:整潔度、職員與服務和住宿狀況
Awesome place to chill out! Abundant food and drinks! Great atmosphere!
於 2024 年 4 月住了 5 晚
Betsa 於 2024年4月27日的回應
Dear HariThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 不錯

Angela

讚好:整潔度、職員與服務、設施服務和住宿狀況
Let me start by saying this property is huge! I had no idea when booking. I truly enjoyed my stay here. My room was stunning, numerous food options and the staff/service was amazing. They have a shuttle to get you around the resort, super helpful. I will be coming back.
於 2024 年 4 月住了 3 晚
Betsa 於 2024年4月27日的回應
Dear AngelaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Your comments motivate us to keep providing the best experiences. We hope to have you back very soon. Regards

6/10 一般

Jessica

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
Betsa 於 2024年4月26日的回應
Dear JessicaWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

10/10 優異

Devendra

於 2024 年 4 月住了 5 晚
Betsa 於 2024年4月26日的回應
Dear DevendraThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 優異

Keren Janileth

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent place to stay, Quiet, clean in general 10 of the 10
於 2024 年 4 月住了 2 晚
Betsa 於 2024年4月25日的回應
Dear KerenThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

10/10 優異

Dorota

家人同遊, 親子同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay at Grand Riviera Princess. This is the first time Platinum Expedia status was acknowledged and entitled us to extra benefits: platinum restaurant options and platinum swimming pool. We truly enjoyed our stay: restaurants, swimming pool, beach, fun activities. We will be back!
於 2024 年 4 月住了 5 晚
Betsa 於 2024年4月23日的回應
Dear DorotaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

6/10 一般

RUBEN ALFREDO

親子同遊
讚好:住宿狀況
Las zonas comunes del hotel están bien cuidadas, los jardines, las albercas, etc. Las habitaciones ya se ven antiguas y un tanto descuidadas, pero mi calificación no obedece tanto a eso, es por la actitud del personal. Creo que se les olvida que su labor es atender y se nota su flojera cuando se les pide algo, termina uno yendo a resolver o a buscar lo que se necesita. Yo tuve que rentar un carrito para mi nieta y cuando lo fui a devolver a cocierge, la señorita no quería ni moverse para recibirlo. Lo dejé junto a su escritorio y me dijo: “ no, ahí no, déjelo de este lado” o sea lo más cerca de ella que se pudiera… En el restaurante pedí una servilleta y me dice la señorita “ahí en la entrada hay…” Pésima actitud de servicio.
於 2024 年 4 月住了 4 晚
Betsa 於 2024年4月23日的回應
Estimado RubenGracias por tomarse el tiempo para escribir su opinión. Lamentamos que tu estancia con nosotros no haya sido totalmente satisfactoria. Sin embargo, estamos consternados por tus comentarios, ya que no reflejan nuestros valores. Nuestro equipo debe ofrecer el mejor servicio a todos nuestros huéspedes. Tomaremos acciones inmediatas para corregir cualquier comportamiento de este tipo y te ofrecemos disculpas por los inconvenientes causados durante tu estancia con nosotros. Esperamos que podamos recuperar tu confianza y poder servirte nuevamente para superar todas tus expectativas. Saludos.

4/10 欠佳

Tabitha

家人同遊, 親子同遊
不滿:整潔度、職員與服務和住宿狀況
I had high expectations for this resort from the pictures of the property and other people’s reviews but once we arrived I was disappointed. The resort needs a lot of upgrades and our room did not looked or smelled clean. Had a mosquito and cockroach problem in our room and some of our other family room that came with us too. The food was not good either , my husband left with food poisoning. Would nog recommend this resort to anyone and will never stay here against
於 2024 年 4 月住了 7 晚
Betsa 於 2024年4月23日的回應
Dear TabithaThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

10/10 優異

Vergi

讚好:整潔度、職員與服務和住宿狀況
Hello dear Ones , i love absolutely everything . Super feliz y satisfecha con todo .El staff de primera , el Concierge Antonio Jesus fue my atento ; educafo ; servicial . Excelente persona :Paola , la jovencita del bar es divina y muy carinosa. Y asi podria nombrar a tantos trabajajadores . Comida fabilosa , expectaculares shows etc Continuo saboreando mi maravillosa experiencia . Mil gracias ,
於 2024 年 4 月住了 7 晚
Betsa 於 2024年4月23日的回應
Estimada VergiMuchas gracias por tu excelente calificación y compartirnos tu valiosa opinión, nos llena de felicidad saber que tu estancia fue muy placentera y disfrutó al máximo de todo lo que Princess tiene para ofrecer, nos llena de orgullo saber que nuestros colaboradores han sido parte fundamental de esto, sin duda les haremos llegar su reseña para que se sientan felices y motivados a seguir brindando las mejores experiencias, esperamos tenerte de vuelta muy pronto. Saludos

4/10 欠佳

Amanda

伴侶同遊, 多人同遊
不滿:整潔度和職員與服務
Front desk was rude and short with me. I felt like an inconvenience because I spoke English. According to the description i was told Id get a welcome gift and discounts. I was not given anything. We booked the same room as our friends they recieved gifts a welcome sign discount for massage. I did not want to ask while on property because the attitude each time when asking a simple question. Overall the service everywhere else was great. Very accommodating. Very friendly. Eager to help or seek help if they couldn't help. Overall I had a wonderful time at your resort and would recommend it to friends. You can't let one sour apple ruin it for the rest of us
於 2024 年 4 月住了 4 晚
Betsa 於 2024年4月23日的回應
Dear AmandaThank you for taking the time to write your opinion. We are sorry that your stay with us was not completely satisfactory. However, we are dismayed by your comments as they do not reflect our values. Our team must offer the best service to all our guests. We will take immediate action to correct any such behavior and we apologize for any inconvenience caused during your stay with us. We hope that we can regain your trust and be able to serve you again to exceed all your expectations. Greetings.

10/10 優異

Matthew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
GREAT GREAT GREAT!! Can't say enough good about this property, the service, the amenities, everything. The grounds are impeccably kept, every staff member was courteous and helpful and the place is beautiful. We will definitely come back!
於 2024 年 4 月住了 4 晚
Betsa 於 2024年4月23日的回應
Dear MatthewThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards

8/10 不錯

David James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was an amazing trip was no reason to leave resort, all restaurants were 5 star and all staff were amazing!
於 2024 年 2 月住了 10 晚
Betsa 於 2024年4月23日的回應
Dear DavidThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We hope to have you back very soon. Regards