Puerto de la Cruz Playa del Muelle Hotels

"A very disappointing hotel in desperate need of refurbishment. Our Junior Suite was nothing like the photographs in the hotel promotion. It was a dark gloomy room with dangerous wiring. The tv couldn't be plugged in and the door to the balcony wouldn't lock. (We were on the first floor and the unlocked door was a real worry.) The food was mediocre. Entertainment left a great deal to be desired."

"The staff is really helpfull. Nice swimming pool (I was the only user in march). I didn't eat in the restaurant, only took a coffee in the morning. The location is also interesting because it's very near the bus station If you want to travel on the island by bus et to go the airport North, and near the beaches and the city center"

"This cannot be a 5 Star hotel. It should not be more than 3 stars. It is a very old hotel, staff was not helpful, we paid for breakfast during booking but they said its not included in spite of me showing them on the booking app. Location is not ideal, its very far from the airport and main lively area, unless you have a car its not convenient getting anywhere. Amenity timing is not good, bathroom and room also was not the best. The only good thing about this hotel was the view from the room-ocean view, that's it. We paid a lot for a 5 star experience but were disappointed. "

"I was in a room facing the hotel pools, so no view to speak of. Good central location age easy to enjoy the ocean across the street. Julio ( I hope i have the spelling correct was amazing in the dining room. Very welcoming and willing to speak English and help me out. Room cleaning was equally amazing and accommodating to my requests not to have the room done everyday. Overall i found the housekeeping to be very environmentally aware. Older ladies in the front desk could do with some customer service training. "

"Nice hotel, lovely spa but the only issue is you have to pay additional fees even if you’re a hotel guest to use at the spa and that’s excluding treatments!"

"Staff very friendly and helpful, hotel and rooms dated but very clean"

"Room had no windows to the outside just internal windows viewing the corridor and into an air duct which could be noisy. I did request information from the hotel regarding this when it was brought to my attention however they never answered my query. Beautiful views couldn't be enjoyed. The staff I came into contact with were all very nice."

"Everything was good, except the view. The bedroom was tidy and clean, we had to ask for additional pillows, but otherwise was ok. Sadly they do not supply the safe free, you have to rent the “lock” on a daily charge of €3 with a €20 deposit, refundable when you return it on check-out. As we like a cuppa first thing in the morning, we had to hire a kettle from the hotel as none was supplied in the room, this came with a deposit of €15 also refundable on check-out. We received 2 cups and saucers, but no tea or coffee was supplied with the kettle, so we had to do a visit to the ‘Hyper Dino’ for tea bags when we went out. We booked this hotel for its location in the town and would have preferred a room at the front as you would have a better view, the rest of the hotel faces high rise blocks of buildings and flats. There is a tiny view of the sea if you can see through the gaps. "

"The hotel, located in an excellent position, seems very charming with the lovely palm court feeling at the entrance! But that’s where the charm ends…the rooms are shabby and very dated (which could be acceptable) but the facilities are quite disgusting! Poor quality, threadbare linen and towels. Lumpy pillows. No tea or coffee-making facilities. A safe that you can only use by paying a daily fee!! No drinking water supplied. A wafer-thin piece of soap is supplied (FOC!) but there is no shampoo or conditioner. Very cheap see-through toilet paper and a bidet which did not work. All of this together with a lovely drain smell! Unfortunately, the present, 3rd or 4th generation family owners are totally oblivious to spending any money on customer comforts! All-in-all not a hotel that we would recommend anyone else to experience! "