Zacualpan Playa Platanitos Hotels

"This property was very clean, staff super friendly and helpful and the location was close to the beach and central in the town of Chacala. The pool is small and shallow, best for a quick cool off or good for small children and there is not room to lounge or read a book for more than 1 person. There is; however, a rooftop terrace with loungers and shade which is very quiet with a decent view. Overall, we enjoyed the property."

"The hotel is right next to a major road. The actual rooms and hotel look nothing like the pictures. We were told our reservation wasn’t confirmed when we first got there and that a room wasn’t ready for check in. I tried to cancel the stay and kindly requested a refund from the hotel since we decided to change to a different hotel. They denied the refund. The night there was terrible. There was no hot water and absolutely no hotel staff besides the unfriendly housekeeper. -Nunca intentamos quedarnos gratis. Solo nos quedamos una noche porque las condiciones del hotel no eran adecuadas y no se podía permanecer ahí. Por eso nos fuimos y reservamos en otro lugar. El reembolso que solicitamos es únicamente por las noches que no utilizamos, no por la noche que sí nos quedamos. Es una solicitud justa considerando que no podíamos seguir hospedándonos bajo esas condiciones. Esperamos que puedan reconsiderarlo. "

"Need to upgrade a little bit "

"The staff were so nice and welcoming. The rooms were comfortable and overall delightful. "

"Very clean, you have to take water to drink at night because they give very little. Pool was under construction "

"Roomy suite and well equipped. Staff was outstanding. Very friendly welcoming."

"Friendly, attentive staff; pleasant grounds with pool; perfectly fine, clean rooms. Especially experienced in meeting the needs of visiting birders like our group of four good friends from Canada. :)"

"Need more attention to the customers , They gave me different room as the one I choose. Then wrong keys … :/ Breakfast and decorations were so goo"

"the facilities were misrepresented."