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普利茅斯皇冠假日酒店 (IHG 旗下酒店)的評價

4 out of 5
普利茅斯皇冠假日酒店 (IHG 旗下酒店)
Armada Way, Plymouth, England

評價

8.4

很好

10 分評分，優異；1000 則評價中有 482 則" "
8 分評分，不錯；1000 則評價中有 345 則" "
6 分評分，一般；1000 則評價中有 88 則" "
4 分評分，欠佳；1000 則評價中有 51 則" "
2 分評分，很差；1000 則評價中有 34 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

Wai Kin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
hotel stay is very good, breakfast not many choices
於 2022 年 12 月住了 3 晚
Guest Relations 於 2022年12月29日的回應
Dear Wai Kin,Thank you for your review, your comments will be passed onto our team where I am certain staff morale will be boosted. We aim to continuously improve across all departments as we strive to provide an exceptional experience. We look forward to welcoming you again. Many thanks, Jada Lee Guest Relations.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
環境舒適, 步行幾步已到Hoe Park. 很休閒及享受這地方
於 2021 年 2 月住了 23 晚
Artur Kuzniak 於 2021年4月10日的回應
Dear Anonymous, Thank you for a nice review! Sincerely,

8/10 不錯

JaneM

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
24 hours room service . Staffs are helpful and kind.
於 2019 年 2 月住了 2 晚

10/10 優異

Fei

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚

10/10 優異

Steven

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I had just developed a minor medical condition which means using a wheelchair. One to one safety briefing and a ground floor suitable room was provided. Friendly efficient staff and stunning views across Plymouth from the Penthouse restaurant.
於 2024 年 5 月住了 1 晚
MJ 於 2024年5月13日的回應
Dear Steven,Thank you very much for taking the time to review our hotel. It is great to read you enjoyed your stay with us and we hope to welcome you back again soon.Sincerely,Marcin JurczakGeneral Manager

10/10 優異

Paul (Birmingham)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great hotel and the staff are very friendly and helpful. Had a nice meal and amazing breakfast in the Marco Pierre white restaurant with a lovely panoramic view of Plymouth Hoe and out to sea . My only criticism would be the evening meal in the Marco Pierre restaurant was not at the standard I expected because my the Cod I had with my meal was tasteless . I would highly recommend this hotel and would book again .
於 2024 年 5 月住了 1 晚
MJ 於 2024年5月13日的回應
Dear Paul,Thank you for your feedback and we are looking forward to welcoming you back again.Sincerely,Marcin JurczakGeneral Manager

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Administrator 於 2024年5月1日的回應
Dear David, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

10/10 優異

Peter

於 2024 年 4 月住了 1 晚
Hotel Administrator 於 2024年5月20日的回應
Dear PeterThank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 優異

Susan

讚好：整潔度、職員與服務和住宿狀況
Great location for visiting the area. Nice restaurant with very good breakfast.
於 2024 年 4 月住了 4 晚
Hotel Administrator 於 2024年5月1日的回應
Dear Susan, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

10/10 優異

Michael

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff were great , especially Michael in the lounge .
於 2024 年 4 月住了 2 晚
Hotel Administrator 於 2024年4月22日的回應
Dear Michael, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

10/10 優異

Geoffrey

於 2024 年 4 月住了 1 晚
Hotel Administrator 於 2024年4月30日的回應
Dear Geoffrey,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 優異

Takayuki

於 2024 年 4 月住了 2 晚
Hotel Administrator 於 2024年4月30日的回應
Dear Takayuki,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 優異

YOKO

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thank you very much. I enjoy my travel to Plymouth.
於 2024 年 4 月住了 2 晚
Hotel Administrator 於 2024年4月8日的回應
Dear Yoko,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 優異

Steve

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Hotel Administrator 於 2024年4月4日的回應
Dear Steve, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

8/10 不錯

Elizabeth

伴侶同遊
讚好：住宿狀況
Very friendly staff, the breakfast had a great choice of food, rooms very clean and bed very comfortable.
於 2024 年 3 月住了 2 晚
Hotel Administrator 於 2024年4月2日的回應
Dear Elizabeth, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

8/10 不錯

Susan

家人同遊
All ok. Nothing to really dislike.
於 2024 年 3 月住了 1 晚
MJ 於 2024年3月14日的回應
Dear Susan,Thank you for your review. Hope to welcome you back again soon.Sincerely,Marcin JurczakGeneral Manager

10/10 優異

Kay

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月28日的回應
Dear Kay, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

6/10 一般

Brian

家人同遊
讚好：職員與服務
不滿：住宿狀況
於 2024 年 2 月住了 2 晚
Hotel Administrator 於 2024年2月26日的回應
Dear Brian,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

8/10 不錯

Paul (Minehead)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great meal at Marco Pierre restaurant in the hotel and wonderful swimming pool
於 2024 年 2 月住了 3 晚
Hotel Administrator 於 2024年2月20日的回應
Dear Paul,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

10/10 優異

Heather

於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月20日的回應
Dear Heather,Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back.Best regards,Lois Poole

4/10 欠佳

Vicki

家人同遊
讚好：職員與服務
不滿：整潔度
於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月19日的回應
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯

Andrew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Handy hotel near the Hoe with added benefit of pool and sauna only complaint would be our room on 10th floor was very noisy from the restaurant above late in evening and early breakfast.
於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月19日的回應
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯

Richard

於 2024 年 2 月住了 3 晚
Hotel Administrator 於 2024年3月26日的回應
Dear Richard, Thank you for taking the time to leave your feedback. We strive to ensure every stay meets expectations at Crowne Plaza Plymouth. Your insights are valuable as we continuously work to improve our services. We look forward to welcoming you back. Best regards, Lois Poole

8/10 不錯

Mark

於 2024 年 2 月住了 3 晚
Hotel Administrator 於 2024年2月14日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 不錯

Mark

於 2024 年 2 月住了 2 晚
Hotel Administrator 於 2024年2月12日的回應
Thank you for choosing Crowne Plaza Plymouth for your recent stay. We greatly appreciate your feedback as it helps us improve our services. Your positive comments about our team, amenities, and hospitality are truly valued. We look forward to welcoming you back for another memorable stay. Many thanks, Lois Poole

8/10 不錯

H R M

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great room with lots of facilities.
於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月12日的回應
Thank you for choosing Crowne Plaza Plymouth for your recent stay. We greatly appreciate your feedback as it helps us improve our services. Your positive comments about our team, amenities, and hospitality are truly valued. We look forward to welcoming you back for another memorable stay. Many thanks, Lois Poole

10/10 優異

Rob

於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月7日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 不錯

Anthony

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cleaniness was excellent. The food at the Gala Dinner was not very inspiring and I cannot remember leaving food on the plate
於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月5日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Claire

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great room - exceptionally clean and comfortable, staff are very friendly and very helpful. Lovely swimming pool. Will definitely return
於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月5日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

4/10 欠佳

RODNEY

於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月5日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Faye

於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月5日的回應
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Nola

於 2024 年 2 月住了 1 晚
Hotel Administrator 於 2024年2月5日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Steve (Ottawa)

讚好：整潔度、職員與服務和住宿狀況
a fantastic place to stay
於 2024 年 1 月住了 2 晚
Hotel Administrator 於 2024年2月5日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Chris

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel Administrator 於 2024年2月5日的回應
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

4/10 欠佳

Glen

於 2024 年 1 月住了 1 晚
Hotel Administrator 於 2024年2月5日的回應
Hi Glen, We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 不錯

J

商務旅客
讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
於 2024 年 1 月住了 3 晚
Hotel Administrator 於 2024年1月18日的回應
I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Mark

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice stay
於 2024 年 1 月住了 1 晚
Hotel Administrator 於 2024年1月16日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Helen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hotel Administrator 於 2024年1月16日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Paul

於 2024 年 1 月住了 1 晚
Hotel Administrator 於 2024年1月16日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

6/10 一般

真實旅客

家人同遊
讚好：整潔度和客房舒適度
Some improvements needed.
I have stayed at the Plaza many times, but recently noticed a steady decline on what you get in return for your money. Long lines at check in, I was 16th in line. Staff working hard to combat this. Premium room spacious, but very worn. stained carpets, stained towels, no robes/slippers or additional amenities in room. (We had them 4weeks ago) great king size bed, very comfortable, the room just felt like it needed a deep clean. Poor premium lounge big difference noticed since our last visit, very busy limited seating, a bigger space is needed for the amount of people wanting to access it at peak times (the limited hours alcohol is available) some people were unable to find seats and left. Breakfast items not restocked when running low, not a bad selection when all items are available. However all staff are polite friendly and welcoming. location is ideal for the Barbican, the Hoe, and the city centre. Parking is tight, the overflow is a little better. There are hotels half the price in this area, offering the same standards, Plaza needs to stop cutting back on amenities and staffing if it wants to keep it’s premium prices.
於 2024 年 1 月住了 1 晚
Hotel administrator 於 2024年1月12日的回應
I would like to apologise for not meeting your expectations for the duration of your stay. Your comments have been passed onto our Housekeeping Manager so the necessary actions can be carried out accordingly. We look forward to welcoming you again as we hope to show you that your unsatisfactory stay was an exception. Many thanks, Lois Poole

8/10 不錯

Sarah

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Hotel Administrator 於 2024年1月12日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

6/10 一般

真實旅客

讚好：整潔度和職員與服務
Crowne plaza
The location of the hotel is excellent directly overlooking Plymouth Hoe. The room itself was huge and the bed was enormous. The bathroom however was very disappointing- it was tiny and to get into the shower you had to climb over the toilet.
於 2023 年 12 月住了 1 晚
Hotel administrator 於 2024年1月12日的回應
I would like to apologise for not meeting your expectations for the duration of your stay. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 不錯

Louise

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Hotel Administrator 於 2024年1月2日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

6/10 一般

m

於 2023 年 12 月住了 1 晚
Hotel Administrator 於 2024年1月2日的回應
Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Luke Grimwood, Operations Manager 於 2023年12月25日的回應
Hi Andrew,Thank you for the 10-star rating! We appreciate your positive feedback and are thrilled to hear you had a great experience. We look forward to welcoming you back soon.Best Regards

10/10 優異

Wendy

於 2023 年 12 月住了 1 晚
Hotel Administrator 於 2024年2月5日的回應
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Sarah

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The price of the carpark was expensive considering you was a hotel guest
於 2023 年 12 月住了 1 晚
Hotel Administrator 於 2023年12月18日的回應
Hi Sarah, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Adrian

於 2023 年 11 月住了 2 晚
Hotel Administrator 於 2023年12月11日的回應
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

10/10 優異

Susan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Totally recommend
Everything was amazing! Parking on site, slick check in, fabulous facilities and breakfast
於 2023 年 12 月住了 1 晚
Hotel Administrator 於 2023年12月11日的回應
Hi Susan, Thank you for your comments and feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole

8/10 不錯

Linda

於 2023 年 12 月住了 1 晚
Hotel Administrator 於 2023年12月8日的回應
Thank you for your feedback, I am pleased to read that you enjoyed your stay with us. We aim to meet your expectations while providing a comfortable experience. We look forward to welcoming you again as we strive to continuously improve across all departments. Many thanks, Lois Poole