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Reviews of Grotta Palazzese

5 out of 5
Grotta Palazzese
Via Narciso 59, Polignano a Mare, BA

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 36 reviews" "
Rating 8 - Good. 4 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is amazing

10/10 Excellent

Pratiti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is breathtaking. I had the suite with the jacuzzi and dinner reservations at the restaurant but arrived on a very windy day. Not only did they warn me ahead of time, they were super accommodating once I got there and gave me options as I would not have been able to use the jacuzzi that day. The restaurant was closed but they went out of their way to give me a private tour so I could take photos and videos. Everyone was super sweet, and I will definitely come back! Do yourself a favor and stay here; you will NOT regret it one bit. One of the best experiences of my life to date, even with the wind.

10/10 Excellent

bernardino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

John

Travelled with partner
Disliked: Property conditions & facilities
The hotel room was nice. The hotel stall nice. The restaurant was terrible. One of the worst meals I have ever had in 30years traveling to Italy. The waitstaff was the absolute worst I have ever experienced!
Stayed 2 nights in Jul 2023
Response from Front Desk Reception on 13 Sept 2023
Dear Mr. John,Thank you for bringing this issue to our attention.We apologize that you had a bad experience and that our service did not meet your expectations.Thank you for taking the time to notify us.We will use the feedback to improve and to ensure it doesn't happen again.Grotta Palazzese staff

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is built for royalty and you are treated as such by the staff. There is nothing that the hotel staff does not take care of.
Stayed 1 night in Apr 2023
Response from - Seleziona - on 3 May 2023
Dear Guest,Many thanks for your wonderful review.We are really glad you enjoyed your stay and we look forward to seeing you again very soon.Grotta Palazzese staff

6/10 Okay

Marjan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stunning view/ mediocre service
Price of rooms reflect an unmatched view and location. But the quality of breakfast and dinner were disappointing. If you like a stale croissant with the most amazing view for 50 euros- this is the hotel. Importantly, the worst part of the hotel was the staff. No one went beyond greeting to do anything. The parking is an absolute nightmare to figure out and the hotel never emailed or made us aware of the circumstances. So all around, not the best value for the incredibly expensive price- other than the view. Our daughter wanted to come join us for one night, and not only was the hotel completely reluctant to provide a cot, they would not even allow her to come with us in the shuttle to the beach. All five of our family members took a van, while our daughter had to take a TukTuk motorcycle to the beach, where she was also prohibited from entering due to “full capacity”, but there were at least 50% open chairs and umbrellas. The hotel staff was so unwilling to help us find a solution to our daughter having no where to sleep for the night to the point where we felt genuinely uncomfortable with her even entering the hotel with us. We offered to pay extra money for her to enter the beach, or shuttle, or even another cot, but they were unmovable. It was not so much that the policy was so severe, but that the service was so unwilling to assist us in alternative solutions. Our stay was fine until this stain of an experience.
Empty beach chairs
Beautiful view from our room
Stayed 3 nights in Aug 2022

6/10 Okay

Suren

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The place is beautiful. The staff is the best. The property itself is very well located but other than the views which are amazing, the hotel doesn't have any amenities that justify how much they charge a night. The other thing that didn't make sense to me is that there is no pool or beach access. If you want, you can pay $50 per person and they will take you to their other hotel 3km away. Do they really need to charge for that, just included in the price per night, that would have made more sense to me. Lastly eating in the restaurant, which is expensive as well, it was a magical experience. In summary, I will go back to the restaurant but not the hotel
Stayed 1 night in Jul 2022

10/10 Excellent

Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is exceptional!
Stayed 1 night in Jun 2022
Response from Grotta Palazzese staff on 13 Jun 2022
Dear Sofia, Thanks a lot for your kind words. We hope to have you back as our welcome guest in the future. Best regards from Polignano a Mare,

4/10 Poor

Rukia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
For anyone reading this, just know that if you want to book here, you are paying a LOT of money for the setting NOT the food, drink or service. The food was good but not €200 for three courses(!!!) good. Both the starter and main came out lukewarm and bland. The dessert took 1h to come after the main course even with me asking numerous times for it. The drinks were ridiculous with a €6-8 beer charged at €45 and a bottle of water for €10. The service however was the worst element of the whole experience. No greeting as you arrived or left, staff wearing face masks on their chins, they were ultimately slow and inattentive. The whole meal took us three hours with lots of waiting and the disappointment in the service ruined the overall experience. The views were great but they could only compensate so much for purely bad service and in the end, it really wasn’t worth it. I also stayed at the hotel. The room was clean and spacious but overpriced and there were many other hotels nearby that were much better value, with more character and I’d have gotten much more for my money. Again, the staff were poor. Mediocre reception to our arrival, no hotel tour of where to find the amenities - we were bluntly told there is no bar when we asked but no friendly recommendation of something in the vicinity. If I could redo the whole thing, I wouldn’t stay at the hotel because really it’s a restaurant with a hotel - not a hotel with a restaurant (if that makes sense).
Stayed 3 nights in Jun 2022

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and amazing service
Absolutely beautiful location and perfect level of service from the hotel. They really took that extra step to make our stay that extra bit special
Stayed 1 night in May 2022
Response from Roberto on 26 May 2022
Dear Guest, We thank you for your review and it was a pleasure to be able to host you. Reviews of this type gratify our employees and pay off our daily commitment. We look forward to hosting you again and wish you a pleasant continuation of the day. Grotta Palazzese staff

10/10 Excellent

uchenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite property and location is excellent
Stayed 1 night in Mar 2022
Response from Carmen on 15 Apr 2022
Dear Guest , thanks for your review and we hope you could again enjoy Grotta Palazzese in the near future. Kindest Regards from Polignano a Mare.

10/10 Excellent

Skerdi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time we had! Friendly staff .
Stayed 1 night in Aug 2021
Response from NBoutique Hotel Grotta Palazzese on 5 Oct 2021
Dear Guest Skerdi, thanks for your review and we hope you could again enjoy Grotta Palazzese in the near future. We simply remain at your entire disposal. Kindest Regards from Polignano a Mare.

10/10 Excellent

Deric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel, worth every penny, we will be back!
Stayed 1 night in Aug 2021
Response from NBoutique Hotel Grotta Palazzese on 5 Oct 2021
Dear Guest Deric, thanks for your nice review and we simply hope you could again enjoy in the near future Grotta Palazzese and Polignano a Mare. We simply remain at your entire disposal. Kindest Regards from Polignano a Mare.

10/10 Excellent

beyhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Grotta Palazzese on 7 Nov 2019
Dear guest Beyhan, thanks for your review and we really hope you could again enjoy in the near future Grotta Palazzese and Polignano a Mare, Warm Regards, Hotel Grotta Palazzese

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and very sweet stay at a luxurious property.
An amazing but unfortunately brief stay at a stunning hotel. The proximity to the cave restaurant below and its location in the old town centre was an added benefit.
Stayed 1 night in Jul 2019
Response from Grotta Palazzese on 23 Jul 2019
Dear Marian, thanks for your review and we really hope you could again enjoy in the near future Grotta Palazzese and Polignano a Mare. At your disposal. Warm Regards. Hotel Grotta Palazzese

6/10 Okay

Claudia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

astrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, nosotras no hablamos ingles y Arianna demasiado amable nos explico todo en español y fue de gran alivio. Gracias por su gran atención, nos facilitaron todo lo que queríamos, dan un excelente servicio como ninguno Ariana y Dario. Les agradecemos mucho. Son los mejores, estan el turno de la tarde ellos. Sin duda volveremos a regresar.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência inesquecível
Experiência inesquecível. Ficamos no quarto de frente para o mar, quarto amplo, confortável, super bem decorado e moderno, com amenities da Bulgari. O restaurante do hotel é imperdível (caro, mas vale cada centavo pela vista e ambiente). Os hóspedes do hotel também necessitam reservar, mas tem prioridade. O café da manhã é um espetáculo, servido no próprio restaurante do hotel de frente para o mar.
Stayed 1 night in Sep 2023

10/10 Excellent

Tomokazu

Stayed 2 nights in Sep 2023

8/10 Good

Hermes H

Liked: Cleanliness, property conditions & facilities, room comfort
Estadia de 2 dias nada de extraordinário! Ponto positivo é o restaurante que o local é cinematográfico mas a comida pra mim foi abaixo de outras estadias em outros hotéis! O jantar também não surpreendeu! Não me hospedaria novamente somente reservaria o restaurante para o jantar pois o cenário é incrível! Mas fuja de dias muito quentes !
Stayed 2 nights in Jul 2023

10/10 Excellent

Nadyesda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Wilber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Enza on 13 May 2023
Dear Mr. Wilber,We thank you for your review and it was a pleasure to be able to host you.Reviews of this type gratify our employees and pay off our daily commitment.We look forward to hosting you again and wish you a pleasant continuation of the day.Grotta Palazzese staff

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Carmen on 3 Nov 2022
Dear Guest , thanks for your review and we hope you could again enjoy Grotta Palazzese in the near future. Kindest Regards from Polignano a Mare

4/10 Poor

Honoré

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rapport qualité-prix très décevant. Prix très élevés pour une chambre supérieure vue mer. La vue mer de réduir à 2 petites fenêtres… Chambre assez spacieuseuse,mais sans fauteuil,ni chaise…;il faut donc s’asseoir sur le lit! Dans tout l’hôtel ni bar,ni coin cozy pour s’asseoir ou se reposer. Accueil très peu chaleureux de la part d’un personnel peu aimable… Beach-club au prix de 150 €/ chambre!!!
Stayed 3 nights in Sep 2022

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uniek hotel
Uitstekend gelegen aan de rand van de oude stad. Netheid en vriendelijkheid personeel is top. Unieke locatie restaurant.
Stayed 11 nights in Sep 2022
Response from Front Office Staff on 16 Oct 2022
Dear Mr. Freddy,We thank you for the kind words you have given us and you cannot imagine how much satisfaction they fill us.We work hard in order to offer our customers a unique experience. We are really glad you enjoyed your stay and we look forward to seeing you again very soon.Grotta Palazzese

6/10 Okay

FELIPE

Stayed 1 night in Aug 2022

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servizi e personale all’altezza della location
Purtroppo mia figlia ha avuto problemi di salute però la gentilezza del personale ed i servizi offerti ci hanno reso comunque piacevole il soggiorno. Un grazie a tutto il personale
Stayed 3 nights in Aug 2022
Response from Staff Grotta Palazzese on 14 Aug 2022
Gentilissimo Antonio, è stato un piacere avere come ospite Lei e la sua famiglia. Recensioni di questo tipo gratificano i nostri collaboratori e ripagano il nostro impegno quotidiano. Ci Auguriamo di poterla ospitare nuovamente e Le auguriamo un piacevole proseguimento di giornata. Staff Grotta Palazzese

10/10 Excellent

Michael

Stayed 1 night in Jul 2022

10/10 Excellent

Vera

Stayed 1 night in Jun 2022

10/10 Excellent

Roberto

Stayed 1 night in May 2022
Response from Enza on 31 May 2022
Dear Mr. Roberto, thanks a lot for your kind feedback and we are happy about your lovely and enjoyable experience. We are looking forward to welcoming you again at Hotel Grotta Palazzese. Kindest regards from Polignano a Mare.

6/10 Okay

Giulia

Liked: Cleanliness
Disliked: Staff & service
Nulla di così eccezionale, camera davanti locale notturno, bagno molto piccolo. Bella la vista sicuramente ma nulla di che la camera!
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020

8/10 Good

Henry A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overvalued
Overvalued. Diária de um 5 em Paris para um quarto com vista extremamente limitado.
Stayed 2 nights in Sep 2019
Response from Hotel Grotta Palazzese on 7 Nov 2019
Dear Guest Henry, thanks for your feedback. We would like to inform you that Premium Room is the only type of room without sea view. Looking forward to welcome you again in the future, Warm regards, Hotel Grotta Palazzese

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Très bel endroit. Il manquait une machine a café en chambre, et surtout un personnel qui ne fait pas des barrages à ses clients comme si il s'agissait de parfait inconnus.
Stayed 3 nights in Aug 2019
Response from Grotta Palazzese on 25 Aug 2019
Merci pour la critique. La machine à café n’est pas fournie avec notre équipement, mais le café vous pouvez en toute sécurité demander dans votre chambre avec le room service et nous sommes heureux de vous offrir. En ce qui concerne le filtre à l’entrée est de devoir justement pour sauvegarder les clients d’hôtel. Nous vous remercions encore une fois de nous avoir choisis et nous ne pouvons que nous souhaiter de vous accueillir à nouveau dans le cadre fantastique de la Grotta Palazzese.