6/10 Okay
Richard B.
17 Jul 2024
Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in
Great house but building work spoiled the experience
Beautiful house but checkin was difficult as we were provided with the wrong code for the key-box. This meant a long wait on the doorstep due to the agent being out of office - eventually this was resolved. We then had 2 great days in the house however on the Monday building works started in the house next door - noisy and dusty - unable to use outside space. On the Tuesday this became intolerable as the builder commenced to cut stone tiles and the noise was constant and the dust extensive. Silvia at Portvil was very helpful and arranged a move to a lovely villa further out of town. This was appreciated but changed our holiday completely - the walk to the town centre went from 6 minutes to 25-30 mins - difficult in the heat. Where we wanted to enjoy a short stroll to the square to enjoy a coffee in the morning and a refreshing drink in the afternoon this became impossible and we only got to enjoy the town in the evening after a long walk in - we were not prepared or expecting this so had not hire car/bikes etc. So Pollensa was lovely as ever, the properties were fantastic but the overall experience was not what we had expected or desired. I would hope for some sort of compensation.
Richard B.
Stayed 7 nights in Jul 2024