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莫爾斯比港假日酒店 (IHG 旗下酒店)的評價

3.5 out of 5
莫爾斯比港假日酒店 (IHG 旗下酒店)
Cnr Waigani Dr & Wards Rd Boroko, Port Moresby, NCD

評價

7.2

不錯

10 分評分，優異；104 則評價中有 17 則" "
8 分評分，不錯；104 則評價中有 48 則" "
6 分評分，一般；104 則評價中有 24 則" "
4 分評分，欠佳；104 則評價中有 8 則" "
2 分評分，很差；104 則評價中有 7 則" "

7.6/10 

整潔度

7.8/10 

職員與服務

7.4/10 

設施服務

6.8/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

2/10 很差

Nandani Manel

讚好：整潔度、職員與服務和住宿狀況
Property and the hotel service good. What went terribly wrong was. Payment collected by Expedia on the 15 th March and again 22nd March and 26 th March. Upon submitting the
於 2024 年 3 月住了 5 晚
Bernadette 於 2024年4月8日的回應
Dear Manel,Firstly, thank you for choosing to stay at the Holiday Inn & Suites. I have notice that you have mentioned about credit card transaction done by the hotel through Expedia. Please check with Expedia because the only transaction taken by the hotel is for your stay from 29th March to 3rd April.

8/10 不錯

Stephen

親子同遊
讚好：整潔度、職員與服務和設施服務
Air con was not working. Was reported to staff but no bothered to check or swap our rooms, dissapointing
於 2023 年 12 月住了 3 晚
Bernadette 於 2024年1月10日的回應
Dear Stephen ,Firstly, Thank you for choosing to stay at the Holiday Inn & Suites and we appreciate you taking the time to do the review. I do apologize that the service provided was not to your expectation. We guarantee you that this sort of service was not to our standard so we will improve the services to our guests. Once again, I do apologize for the inconvenience caused.

10/10 優異

Mary

商務旅客
讚好：整潔度、設施服務和住宿狀況
Staff was great!
於 2023 年 10 月住了 2 晚
Bernadette 於 2023年11月7日的回應
Dear Mary,Firstly, thank you for choosing to stay at Holiday Inn & Suites, We appreciate you taking the time to do the review. Thank you for giving the hotel a good rating.

10/10 優異

Rebecca

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleased always
We love the Holiday Inn for it's family apartments, wonderful breakfasts, and of course, the pool! The one toilet didn't work when we first arrived, but maintenance came and got it functioning, though it continued to run. The housekeeping staff are always friendly.
於 2023 年 10 月住了 5 晚
Bernadette 於 2023年10月24日的回應
Dear Rebecca,Firstly, Thank you for choosing to stay at the Holiday Inn and Suites. We appreciate you taking the time to do the review. Thank you also for the wonderful comments and we hope you return to Holiday Inn soon

4/10 欠佳

MASAHIRO

商務旅客
讚好：住宿狀況和客房舒適度
不滿：職員與服務
Poor Arrangements
Poor booking arragement Prolonged payment refund more 3 month Boring breakfast, no change breakfast menu
於 2023 年 8 月住了 28 晚
Bernadette 於 2023年10月2日的回應
Dear Mr. Nagasaku,Firstly, Thank you for choosing to stay at the Holiday Inn & Suites. We appreciate you taking the time to the review. I apologize that the service provide is not to your expectation. We apologize that the refund was taking longer from the bank but we hope that we have fixed the issues. Once again, I do apologize for the inconvenience caused.

10/10 優異

Marlene

讚好：整潔度、職員與服務和設施服務
The service was great. Any request from the room was quickly attended to. problems with my laptop connection to the wifi was easily handled. Overall, the customer care was exceptional. Downside - bathroom tap was leaky and often dripped through the night. Bathroom design was a little weird and had to almost side sideways on the toilet.
於 2023 年 3 月住了 6 晚
Bernadette 於 2023年4月12日的回應
Dear Marlene,Firstly, Thank you for choosing to stay at Holiday Inn & Suites and also Thank you for taking the time to do the review. We apperciate your feedback as every guest feedback is important to us

10/10 優異

Jorge

於 2023 年 3 月住了 3 晚
Bernadette 於 2023年4月12日的回應
Dear Jorge,Firstly, thank you for choosing to stay at Holiday Inn & Suites and also Thank you for taking the time to do the review.

2/10 很差

Philip

商務旅客
不滿：職員與服務、設施服務和住宿狀況
Nothing
於 2023 年 1 月住了 3 晚
Bernadette 於 2023年3月21日的回應
Hi Philip,Thank you for choosing to stay Holiday Inn Port Moresby. Thank you for taking the time to do the review. Could you please advise us on the bad experience you had since you have rated us 1 out of 5.

2/10 很差

Micheal

於 2022 年 12 月住了 1 晚

10/10 優異

Sherry

讚好：整潔度、職員與服務、設施服務和住宿狀況
The grounds were large, lush, and well-maintained. The room was very comfortable. Instead of just a small "fitness center," they had a full gym which was used by locals as well as hotel guests. The outside area was no more unsafe than anywhere else. Everywhere in PNG, I was told not to leave the grounds without a local for protection.
於 2022 年 11 月住了 1 晚
Bernadette 於 2022年11月25日的回應
Dear Sherry, Thank you for taking the time to tell us about your experience at Holiday Inn & Suites PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 不錯

KIDONG

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great choice.
Cleaning service was awesome while some crews of restaurant are not really good. However, almost everything is good!
於 2022 年 9 月住了 14 晚

8/10 不錯

Jeffrey

讚好：整潔度和職員與服務
Not super fancy but it was clean and the staff were helpful and friendly. I wouldn’t mind staying there again.
於 2022 年 6 月住了 1 晚
Anna Naime 於 2022年8月17日的回應
Thanks for staying with us. We appreciate your feedback!

8/10 不錯

Grant

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2021 年 1 月住了 1 晚

8/10 不錯

Malo (Alotau )

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had to send my son to Port Moresby for a job interview so needed somewhere close and also safe. They upgraded him so he was happy. He had an apartment so he could do his own cooking if he wished. Internet working okay which is more than I can say for other hotel in Port Moresby like Gateway.
於 2020 年 12 月住了 2 晚

10/10 優異

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone was very professional and organized for coronavirus quarantine procedures.
於 2020 年 9 月住了 1 晚
Pauline Sigoli 於 2020年9月21日的回應
Dear Guest, Thank you for your comments. It was a pleasure having you stay with us. Trust you enjoyed your stay. We hope to see you again. Regards Pauline Sigoli

8/10 不錯

Kiran&Onella (Mt Hagen.)

讚好：整潔度和住宿狀況
Central location. Staff are okay. Lack of communication within staff. I extended to stay another night and came back to the room seeing my stuff removed by housekeeping staff. Courtesy pick up from airport was horrible. 2 hours wait. Phones calls never get answered. The hotel itself is beautiful. It's the people who manages it makes a big difference
於 2020 年 4 月住了 1 晚
rmanta 於 2020年4月28日的回應
Dear Kiran & Onella Thank you for your feedback on your recent stay with Holiday Inn & Suites Port Moresby. Firstly we would like to apologize for the issues that you encountered during your stay. We speak to the team members involve. Once again we apologise for the inconvenience. Thank you and we look forward to welcome you back in the near future. Kind regards Ruth Manta

4/10 欠佳

真實旅客

多人同遊
讚好：職員與服務
不滿：住宿狀況
The room we had was noisy and close to the restaurant.alot of talking could be heard all night? is that security
於 2020 年 3 月住了 2 晚
Ruth 於 2020年3月16日的回應
Dear Anonymous Thank you for your feedback on your recent stay with us. Firstly we would like to apologize for the inconvenience caused Thank you and we look forward to welcome you back in the near future. Kind regards Ruth Manta

10/10 優異

Momia (Gold Coast,Australia )

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed at the Suites and they are the best in Port Moresby. Well planned interior with kitchen and laundry. Clean, non smoking. Comfy bed and spacious en suite. Perfect verandah. Only thing missing was a microwave oven. Otherwise, it will be my family's first choice when in Port Moresby.
於 2020 年 2 月住了 3 晚
Nickz 於 2020年2月25日的回應
Dear Momia Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

6/10 一般

真實旅客

親子同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 1 晚
Nickz 於 2020年2月25日的回應
Dear Anonymous Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

8/10 不錯

真實旅客

讚好：整潔度
於 2019 年 12 月住了 1 晚

6/10 一般

Jo

商務旅客
讚好：職員與服務
Clean and comfortable but pretty basic
於 2019 年 11 月住了 6 晚

6/10 一般

真實旅客

多人同遊
讚好：整潔度
Upon arrival we were told at reception that our rooms had already been booked and they were no longer available. Then we complained and all of a sudden, our rooms were available. Other than that the hotel was ok.
於 2019 年 12 月住了 1 晚

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were very friendly and helpful and over all very happy.
於 2019 年 11 月住了 4 晚

10/10 優異

Fabrice

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best value for money in Port Moresby
Simply the best value for money in Port Moresby. The staff is amazing and the park and facility makes it feel like a little village in POM. The Internet connection is surprisingly good too. The restaurant and the bars are very convivial.
於 2019 年 5 月住了 1 晚

8/10 不錯

Bridget

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 5 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚

6/10 一般

Philip

讚好：客房舒適度
A bad one this time
I stay here often but this time much was lacking. Staff are friendly and the location is great for my work. problem this time was a party in the next room , lots of teens . impossible to get some rest. giggling girls and doors constantly banging. at 3am in the morning I had more than enough so call reception. they said they knew and would send security. it finally settled at 4am, just 3 hours before work. Feeling totally wasted. tried to be tolerant but 4am, that's not on when paying this coin. Next was laundry was lost for two days and it seemed noone knew where it was. Phew I've just got back to hotel and it's here. Normally I like it here. on a good note after waiting 50 minute for my simple Fish and chips dinner in the restaurant the waiter sincerely apologised and gave me a complimentary soup which was delicious. I nice touch . But I will stay again as it's not normally this bad. Still value for money
於 2019 年 4 月住了 1 晚
Jabrams 於 2019年4月8日的回應
Dear Mr Philip Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn, PORT MORESBY. And thank you again for your response and we read that you we were unable to meet your expectations for your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Joyce Abraham

8/10 不錯

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good night
Good single night stay at the end of a business trip
於 2019 年 3 月住了 1 晚
Jabrams 於 2019年4月8日的回應
Dear David Thank you for your feedback, please know that feedback such as yours is extremely valuable to us

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 9 晚
Jabrams 於 2019年3月29日的回應
Dear Anonymous Thank you for taking the time to tell us about your experience at Holiday Inn, Plaza PORT MORESBY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,

6/10 一般

真實旅客

不滿：住宿狀況
於 2019 年 2 月住了 1 晚
Jabrams 於 2019年4月8日的回應
Dear Anonymous Thank you for your feedback, we hope you come back to stay with us again.

8/10 不錯

真實旅客

於 2019 年 2 月住了 1 晚

10/10 優異

真實旅客

讚好：職員與服務和住宿狀況
Thank you for making our stay a comfortable one. The staff were very friendly, attentive, polite, helpful and attended to all our needs. We are looking forward to our next stay in Holiday Inn.
於 2019 年 1 月住了 1 晚
Ruth 於 2019年2月7日的回應
Dear Anonymous Thank you for your feedback. We look forward to your next stay with us. Kind regards Ruth

8/10 不錯

Russell

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚
Ruth 於 2019年2月7日的回應
Dear Russell How can we assist you? Thank you and we look forward to hear from you soon. Kind regards Ruth

6/10 一般

J

不滿：職員與服務和住宿狀況
Staff were not so friendly. Garden wing rooms were in renovated area, carpets were dirty and smelly. Food was over priced and served in small portions. Not great value for money. Disappointing stay.
於 2018 年 10 月住了 2 晚
Ruth 於 2019年2月10日的回應
Dear J Thank you for your feedback. Firstly we would like to apologize for inconvenience during your stay with the garden wing rooms,smelly and dirty carpet and this was due to the Fire Life safety upgrade.We will discuss this further with the Food & Beverage team. Once again we apologize for the inconvenience caused to you during stay. Kind regards Ruth

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 1 晚

6/10 一般

真實旅客

不滿：住宿狀況
於 2018 年 8 月住了 6 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
ruth 於 2018年10月16日的回應
Hi Anonymous Thank you for your feedback on your recent stay. Thank you and looking forward for your next visit. Kind regards Ruth Manta Rooms Division Manager

10/10 優異

Michelle (Yarrawonga VIC, Australia.)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Welcoming and Clean
From the time of arrival to the moment of departure all the staff were warm, welcoming and polite. From the rooms to the gardens everything was lovely and clean. Unfortunately due to medical reasons my trip severely interrupted and was cut short. Due to the fact that the staff were so accommodating the dilemma of my situation eased emotionally. Wonderful people, wonderful place to stay.
於 2018 年 9 月住了 1 晚
ruth 於 2018年10月16日的回應
Dear Michelle Thank you for your feedback. I will share your comment with the team. Thank you and we look forward to seeing you in the near future. Kind regards Ruth Manta Rooms Division Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Good deal
Business trip to Port Moresby. Got a good deal on the hotel, including breakfast. No TV due to some problems, but internet worked.
於 2018 年 9 月住了 1 晚
ruth 於 2018年9月24日的回應
Dear Guest Thank you for your feedback on your recent stay. We apologize for the inconvenience caused to you during your stay. We look forward to welcome you back to the hotel in the near future. Thank you

8/10 不錯

Mary (Sydney)

讚好：整潔度和客房舒適度
Nice hotel close to the Vision City Mall.
I have been staying at this hotel for years. While the rooms have been renovated there are still some things that need changing eg. the screen door and the sliding doors were very hard to open and were very old, especially the screen door. There were a lot of cockroaches in the room.
於 2018 年 3 月住了 10 晚
ruth 於 2018年3月27日的回應
Dear Mary Thank you for your feedback on your recent stay with the Holiday Inn & Suites Port Moresby. We appreciate your comment on few items that you have written down and will share this with the Management team. Thank you and we look forward for next visit. Kind regards Ruth Manta Rooms Division Manager

8/10 不錯

Mexie (Indonesia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Close to shops govt offices close to airport too.
Always love to stay there. Staff are all friendly. Just a bit of mark up w the coffee shop when we got turned back from breakfast. I guess communication problem between them and front office. Overall is excellent n will come back in future.
於 2018 年 1 月住了 1 晚
Olova Aruai 於 2018年1月18日的回應
Dear Mexie, Thank you for taking the time out to tell us about your recent stay. Your feedback is valuable to us. We look forward to making your next stay a much better experience. Kind regards

8/10 不錯

Vincent (Australia)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Average
Got a massive internet bill as I didn't know realize the catch - NO FREE WIFI. You'd think WIFI is free everywhere in the world. One of the biggest chain of hotels in the Australasia region still ripping clients off with this little catch - BE AWARE.
於 2017 年 12 月住了 2 晚
Olova Aruai 於 2018年1月12日的回應
Dear Vincent, Thank you for staying with us and we appreciate your feedback. Up until 31st December 2017, only IHG Rewards Club members were entitled to free wi-fi and non-members paid for it. However, as of the 1st of January 2018, all IHG brand hotels will provide free wi-fi for all guests who check-in. It is now a brand standard. We apologize for the inconvenience caused during your stay and look forward to improving your next stay with us. Kind regards,

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Family loved the pool area. Very relaxing.
Relaxing weekend.
於 2017 年 11 月住了 2 晚
Olova Aruai 於 2018年1月8日的回應
Dear John, We are pleased to know that you and your family enjoyed your stay with us. Your positive feedback is very much appreciated. We look forward to have you all stay with us again. Kind regards,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
A bit of an oasis from the Port Moresby
Nice apartment, nice grounds, pleasant location. Pool could be a bit cleaner.
於 2017 年 11 月住了 3 晚
Olova Aruai 於 2018年1月8日的回應
Dear Sir/Madam, Thank you for staying with us. We appreciate your positive feedback. As for the pool, we apologize for the inconvenience caused. I will take this on-board and share with the team to improve your next stay. Kind regards,

6/10 一般

william

不滿：整潔度、住宿狀況和客房舒適度
於 2017 年 9 月住了 5 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度和住宿狀況
ageing place...
the service was good during our stay: courteous and keen on helping. facilities are old and the room was dirty: on the floor, in the bathroom, curtains were very old and worn out. food was average
於 2017 年 6 月住了 3 晚

4/10 欠佳

Paul (Brisbane)

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Really gone down hill compared to my previous stay
Staff are great, But room had not been cleaned. I found a slither of dried bacon and a thong (flip-flop) alongside the bed under the chair. Also an empty butter portion packet moulding under the desk. That kind of thing made me think twice about the bed sheets and towels cleanliness. I'd booked rooms for colleagues as well and they were not to impressed with there rooms. I've had no complaints in the past which is why I booked this time.
於 2017 年 6 月住了 2 晚

8/10 不錯

Dive Traveler (SF Bay area)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Transit hotel near POM
My group members used this hotel for an overnight required by airline schedules. We were very impressed by their effort to get us a room as soon as possible. Though we were early arrivals, they were very apologetic that a room was not ready. They gave us a complimentary lunch while we waited.
於 2017 年 6 月住了 1 晚

8/10 不錯

JUNYEON

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
추천합니다
호텔 괜찮습니다.
於 2017 年 6 月住了 6 晚