The pictures on this site do not reflect how the property looks currently. We were disappointed to see that the upholstered furniture was so dirty we didn’t want to sit on it. The rental company was nice enough to provide us with sheets to cover them with during our stay. We also saw about a dozen roaches within the first 24 hours we were there. They provided us with roach poisoning to put in the cabinets, Raid to spray, and sent Pest Control out. Pest Control said they found droppings from American Roaches and placed poison in the rooms. Thankfully, after Pest Control came we saw several dead roaches the next day in the kitchen and bedrooms, unfortunately several live ones as well. Coastal Joe Vacation Rentals also sent someone to replace lightbulbs that were not working during our stay, but did not fix the one shower sprayer in the bathroom along with the main bathroom lights in the master bathroom. They did send another cleaning company out to re-clean the house, which was great after having killed so many roaches on the floors. It definitely needed bleaching again! The washer quit working on New Year’s Eve and we were unable to get anyone to fix before we left. Someone at the office told us to try and drain it by hitting cancel or turning off the breaker. We tried both but they did not work. I am aware it was a holiday and it’s hard to find someone to complete service calls. Thankfully, our clothes were not locked in there, only their towels.
This house is large and has a WONDERFUL view with a great location! However, we feel that it needs to be deep cleaned. Cabinet door facings, furniture, rugs, doors, baseboards, and many other small odd jobs needs to be tended to, such as missing lights, missing tiles, paint chipping in places, rust on fireplaces, musty smelling bunk room, missing hanging rod in bedroom closet, and appliances needing deep cleaning.
When you pay this much to rent a home, you expect it to be in a good condition and clean. You shouldn’t have to put out roach bait and fear that you’ll take a roach home in your luggage!
We have stayed in this area many times but this was the first time with this rental company. We have never had any issues until this year. We did leave a day early because of cleanliness and lack of a working washing machine which meant no clean towels or clothes. The company and owner did give us a partial refund of about 25%, but that didn’t really make up for our troubles. So disappointed!
