2/10 糟糕
Yuliya
与家人及幼儿出行
2025 年 7 月 16 日
Atrived at 9pm for a 3pm check-in. She was rude. Told us the room was not clean and not ready. When asked if she received the reservation (from 3 weeks ahead) - she said yes but made zero apologies for having to sit in the lobby while they cleaned the room that was supposed to be ready at 3pm. Cleaning lady was very kind, apologized and stayed to make sure we were okay. The electronic keys provided did not work - for a room 3 doors down.Deadbolt did not function so had to put suitcases against the door since we were not sure if someone else would have keys to our door. The light over couch bed was motion activated - NO WAY TO DISABLE IT! the whole night one of us turned in bed it would turn on! Mold on the celing...really NEVER AGAIN! THE ABSOLUTE WORSE HOTEL WE STAYED IN USA.
Yuliya
2025 年 7 月入住 1 晚