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波特蘭機場希洛套房酒店的評價

3 out of 5
波特蘭機場希洛套房酒店
11707 Ne Airport Way, Portland, OR

評價

7.8

不錯

10 分評分，優異；1008 則評價中有 449 則" "
8 分評分，不錯；1008 則評價中有 236 則" "
6 分評分，一般；1008 則評價中有 150 則" "
4 分評分，欠佳；1008 則評價中有 96 則" "
2 分評分，很差；1008 則評價中有 77 則" "

8.0/10 

整潔度

8.2/10 

職員與服務

7.2/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Du

讚好：整潔度、職員與服務和住宿狀況
Best service and very good breakfast
於 2023 年 12 月住了 1 晚
TL 於 2024年1月25日的回應
Du, thank you for the rating! We really appreciate your judgement. It helps us to confirm we're on the right track to the best in hospitality.Terry LawrenceDirector of Sales

4/10 欠佳

Paul

商務旅客
不滿：設施服務和住宿狀況
No maid service for a three night stay, only had one bath towel and two hand towels. No sugar in room for coffee. Two lights didn't work, even after I called down and they replaced the bulbs that were gone. People smoking weed by the main door when I checked in. On two separate days I'd get to my room, beat from work and my keys wouldn't work so I had to go back down to the front desk. Oh, and lastly... super load knock on my checkout day by housekeeping, who didn't have my correct check out time that I arranged when I checked in.
於 2024 年 5 月住了 3 晚

10/10 優異

Douglas

家人同遊
讚好：整潔度、職員與服務和住宿狀況
⁰000000
於 2024 年 5 月住了 1 晚

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
Great stay. Huge rooms
於 2024 年 5 月住了 2 晚

8/10 不錯

Thomas

讚好：整潔度、職員與服務和設施服務
Great room and price. The room was at least twice the size of the Jupiter and less than half the price
於 2024 年 5 月住了 1 晚

6/10 一般

Theresa

讚好：整潔度和職員與服務
不滿：設施服務
Very frustrating they no longer have a restaurant. The website still says they do. The onsite bar and restaurant are the main reason I booked my stay here. Staff were very friendly and helpful.
於 2024 年 5 月住了 1 晚

8/10 不錯

Emily W

The Inn is very dated, but clean and staff were nice. Especially JoLynn & Lance. The internet did not work at all unless I sat in the lobby and used it. Mgt could not fix it, and said the Inn is going to be remodeled by different owners. So, likely the internet won’t be working or reliable until that time.
於 2024 年 5 月住了 6 晚

10/10 優異

cyndah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a great hotel super clean and the staff were amazing
於 2024 年 5 月住了 2 晚

10/10 優異

Thom

讚好：整潔度、職員與服務和住宿狀況
Huge rooms close to sharis diner!
於 2024 年 4 月住了 4 晚
Front Desk 於 2024年5月19日的回應
Thank you for the great review, your stay is always very important to us, please come again soon! Shilo Front Desk Staff

8/10 不錯

Lorraine

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel a little weathered but very convenient for my purpose. Staff are excellent.
於 2024 年 5 月住了 1 晚

10/10 優異

richard

親子同遊, 寵物同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I would suggest shilo if your travel or you what a stay vac locally it's a great place super clean and spacious hotel rooms
於 2024 年 5 月住了 1 晚

10/10 優異

Leanne

讚好：整潔度、職員與服務和住宿狀況
The room waa very spacious and comfortable. Great pillows!
於 2024 年 5 月住了 1 晚

8/10 不錯

Jason

讚好：整潔度和職員與服務
Closed pool
於 2024 年 5 月住了 1 晚

8/10 不錯

Douglas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
Front Desk 於 2024年5月16日的回應
Thank you! We look forward to seeing you again!

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
we were supposed to have a wake-up call and it did not happen.
於 2024 年 5 月住了 1 晚

10/10 優異

max

讚好：整潔度、職員與服務、設施服務和住宿狀況
nice place to stay and fly out
於 2024 年 4 月住了 1 晚
Shilo GM 於 2024年5月13日的回應
Hi Max! Thanks for the high rating and we hope to see you soon!

2/10 很差

Beser

家人同遊
不滿：整潔度、職員與服務和設施服務
I’m worried about my $100 you said you gonna deposit back to my card until now I don’t receive my $100 for the hotel room what happen how many more day you but back my money you said after check everything I’m checking out Saturday at 3:am until now nothing in my card this my last to book for this hotel not good for customer
於 2024 年 5 月住了 1 晚
Shilo GM 於 2024年5月13日的回應
Hi Beser, I am sorry you are disappointed with our policy where we authorize your card for 100. Unfortunately, we have no control over when the authorization is removed from your bank account. Generally, depending on your bank, it may take up to three business days. We hope you consider our hotel again in the future.

10/10 優異

Emiliya

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Piotr

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed only for one night so i don't have much to say it was ok for the money i paid
於 2024 年 5 月住了 1 晚
Shilo GM 於 2024年5月13日的回應
Thanks Piotr- we hope to see you again soon!

6/10 一般

teresa

不滿：設施服務和住宿狀況
They overcharged and the bed was like a board
於 2024 年 5 月住了 2 晚
Shilo GM 於 2024年5月13日的回應
Hi Teresa, Please contact our hotel directly to discuss your account. Please accept our apologies for the comfort of the bed. We hope you consider us again in the future.

10/10 優異

Arlet

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Shilo GM 於 2024年5月13日的回應
Thanks Arlet! We hope to see you again soon.

10/10 優異

Robert

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay no complaints
於 2024 年 5 月住了 1 晚
Shilo GM 於 2024年5月10日的回應
Robert! I am so glad we delighted you and hope to see you again real soon!

10/10 優異

John

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
The only thing good about this property was it was close to the airport. The building is old and needs lots of care. Also, the clientele in the restaurant and bar. And also surrounding areas not make us very comfortable. Outside the hotel there was lots of yelling and screaming going on, and lots of people using drugs, drinking, etc.. Not a very safe place....
於 2024 年 4 月住了 1 晚
Shilo GM 於 2024年5月10日的回應
Hi John, Please accept our apologies. We will be renovating in the coming months. Thank you very much for your feedback and hope to see you again real soon.

2/10 很差

Rylee

不滿：職員與服務和住宿狀況
The amount of noise keeping people awake at night is unreal. When water is turned on, people walking around at all hours of the night, it is heard through every wall.
於 2024 年 5 月住了 1 晚
Shilo GM 於 2024年5月10日的回應
Rylee, I am so sorry you were disturbed by the plumbing. Our building will be undergoing a renovation in the coming months and hope you give us a try in the near future.

4/10 欠佳

walter

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Needs remodeling
於 2024 年 4 月住了 4 晚
Shilo GM 於 2024年5月10日的回應
Hello Walter, We sure do need a renovation and our hotel will be undergoing a renovation in the coming months. Thank you for your feedback and hope to see you again real soon!

10/10 優異

Douglas

讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect for next day flight
於 2024 年 5 月住了 1 晚
Shilo GM 於 2024年5月10日的回應
Douglas! I am so glad we delighted you and hope to see you again real soon!

10/10 優異

Alexander

讚好：整潔度
Good
於 2024 年 5 月住了 1 晚
Shilo GM 於 2024年5月10日的回應
Alexander! I am so glad we delighted you and hope to see you again real soon!

10/10 優異

Stephen L.

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Shilo GM 於 2024年5月10日的回應
Stephen! I am so glad we delighted you and hope to see you again real soon!

10/10 優異

Thien Phuc

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place
於 2024 年 2 月住了 1 晚
Your Shilo GM 於 2024年5月2日的回應
Thank you Thien! We are glad you enjoyed your stay and look forward to your next stay with us!

6/10 一般

Carolyn S

讚好：職員與服務
No one was at the front desk for 10-15 minutes when I arrived. Needed a janitor to replace the battery in the door lock so my door key would work. No breakfast available at the hotel Very helpful manager who found someone to open my room door and change the lock battery and the airport shuttle drivers were great.
於 2024 年 4 月住了 3 晚
Your Shilo GM 於 2024年5月2日的回應
Carolyn, I am so sorry that no one was available upon arrival. I am glad we were able to get you into your room quickly despite the lock issue. we hope you'll give us another try when you are in the Portland area!

2/10 很差

Megan

於 2024 年 4 月住了 1 晚

4/10 欠佳

Megan

伴侶同遊
不滿：設施服務和住宿狀況
The fact that the swimming pool AND the hot tub AND the sauna AND the steam room were all out of order was a big bummer. According to the staff, it's been like this for months and they didn't know when any of them would be open again.
於 2024 年 4 月住了 1 晚
Your Shilo GM 於 2024年5月2日的回應
Hi Megan, I am so sorry about the issues with our facility. We are working on these major facility issues, but unfortunately it takes time. We hope you'll consider us again in the coming months.

10/10 優異

Thien Phuc

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
Your Shilo GM 於 2024年5月2日的回應
Thank you so much!

10/10 優異

Nancy

家人同遊
讚好：整潔度和職員與服務
Love the room and staff disappointed that the last 3 times I stayed there within the past 4 months STILL nothing has been done to make the pool sauna or steamroom available to use It's been out of order for at least 5 months nWHY??? Other then that it was a good stay and a nice room
於 2024 年 4 月住了 1 晚
Your Shilo GM 於 2024年5月2日的回應
Hi Nancy, The pool and fitness center will be undergoing renovation soon. I apologize for the inconvenience and the delay.

10/10 優異

Perkins

讚好：整潔度、職員與服務和住宿狀況
Up to standard
於 2024 年 4 月住了 1 晚
Your Shilo GM 於 2024年5月2日的回應
Thank you Perkins!

10/10 優異

David

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable in rooms!
於 2024 年 4 月住了 1 晚
Your Shilo GM 於 2024年5月2日的回應
Thank you David! We hope to see you again soon!

8/10 不錯

ANDY

家人同遊
讚好：整潔度和設施服務
While the room was very spacey and convenient. Everything was good, except 2 things we must bring to your attention: first of all, the receptionist was friendly but could use a little more training. She is too talkative and needs to know how to acknowledge waiting customers with at least a "I'll be right with you" or something.. After checking in, I realized we needed some stuff for the room, and so I went back out to the front desk and asked for them. She had some people checking in, and I assumed (from their conversation) they were long lost acquaintances. She never acknowledged my presence and went on and on with this couple for a good 30 minutes while I waited. Not an apology was offered either. Her attitude thereafter was not all friendly, (and neither was it the morning after) although we did get what we asked for. She was ok for our check in, but I do not know what changed after that. Secondly, there was a ton of dust, debris, whatever, on your headboard. A Starbucks topper was also found on the floor as proof that your room service didn't clean that well. So while the price was reasonable, the room was good, the reception was ok (at the beginning, anyways), we would never stay with you again. Your receptionist needs training on how to handle customers better and needs not be so "friendly" at other customers' inconvenience. It is the late night shift, and things could get difficult, we understand. But then, it is also a customer service position.
於 2024 年 4 月住了 1 晚
Di 於 2024年4月25日的回應
Thank you for your feedback. We will be addressing these issues.

10/10 優異

kathie

於 2024 年 4 月住了 1 晚
Your Shilo GM 於 2024年5月2日的回應
Thank you Kathie!

10/10 優異

Lunette

讚好：整潔度、職員與服務和住宿狀況
Everything
於 2024 年 3 月住了 1 晚
Di 於 2024年4月25日的回應
Thank You

10/10 優異

Ellysa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Di 於 2024年4月25日的回應
Thank you for your review

8/10 不錯

Gloria

讚好：整潔度和住宿狀況
The hotel is fine. The staff at checkout needs some training. No matter how the bill is paid, a final checkout receipt can and should be printed. Shouldn't have to argue about it.
於 2024 年 4 月住了 1 晚
Di 於 2024年4月19日的回應
Thank you for your review. We will remind our staff to print a receipt.

8/10 不錯

Grant

於 2024 年 4 月住了 1 晚
Shilo GM 於 2024年5月10日的回應
Hi Grant, I am so glad we delighted you and hope to see you again real soon!

6/10 一般

Cheryl

讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Expedia needs to update your website and so does the Shiloh inn. Part of my reason for selecting the Shiloh in was that they had 24 seven shuttle service they do not so I was stuck at the airport with no way to get to the hotel. After a long day of traveling was stressful. When I got to the hotel, I was told that their shuttle service ends at 11 o’clock so change that on the website and on the flyer in the elevator at the Shiloh Inn. The other thing is they no longer have breakfast. They haven’t had breakfast since Covid that needs to be changed because I was depending on that and that was part of the reason I selected the Shiloh inn. On the really positive side, Felicia at the front desk was amazing. She was helpful. She was courteous even though people were upset about no breakfast and no shuttle. She said I worked the night shift. I get this all the time. The clerk Patti was also cheerful and kind Shiloh Inn is lucky to have these women . They more than made up for the disappointments about the shuttle and the breakfast with their kindness and compassion and understanding. I won’t choose Shiloh in again because of the things that were on the website that didn’t actually happen.
於 2024 年 4 月住了 1 晚
Di 於 2024年4月19日的回應
Sorry to hear about the incorrect information on Expedia website. We will work with Expedia to resolve.

4/10 欠佳

Nicholas

不滿：整潔度、職員與服務、設施服務和住宿狀況
The facility was really run down.
於 2024 年 4 月住了 4 晚
Di 於 2024年4月25日的回應
we will be working on the facility very soon.Thanks for your patience

8/10 不錯

Corey

家人同遊
讚好：整潔度、職員與服務和設施服務
Great place for stay park and fly
於 2024 年 4 月住了 1 晚
Di 於 2024年4月15日的回應
Thank you.

4/10 欠佳

Alissa (Milwaukie)

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Hotel staff was all very friendly and helpful. However the property had maintenance issues. Tried to have drinks and dinner but restaurant was understaffed and out of many options. Pool was out of service, bathrooms missing supplies or out of service, our bathroom door in our room wouldn’t close and the toilet seat looked like it was peeling.
於 2024 年 4 月住了 1 晚
Di 於 2024年4月15日的回應
Thank You,We are undergoing renovations.

4/10 欠佳

William

伴侶同遊
不滿：設施服務和住宿狀況
Nothing to like. Outside in poor shape. Pool and hot tube closed. No free breakfast as advertised. Terrible WiFi. No towels in room. Toilet clogged. Bathtub faucet not working properly. All for $140. Other than, what a great place…to never stay again.
於 2024 年 4 月住了 1 晚
Di 於 2024年4月15日的回應
Sorry to here about your stay. We will be working to address these problems.

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
Convenient and friendly
於 2024 年 4 月住了 1 晚
Di 於 2024年4月25日的回應
Thank you

6/10 一般

Stephanie

家人同遊
讚好：整潔度
The staff is amazing. However, needs better communication to avoid being checked in to a dirty room.
於 2024 年 4 月住了 2 晚
Di 於 2024年4月15日的回應
So sorry about the mix up. We have put new policys in place to avoid this

10/10 優異

Thi

讚好：整潔度
於 2024 年 4 月住了 2 晚
Di 於 2024年4月25日的回應
Thank You