Porto da Rua Spa Hotel

"What was meant to be a relaxing honeymoon turned into a stressful and unsafe experience. After sitting in an empty hammock in a common area, we were harassed by other guests who falsely claimed it was reserved, despite management confirming that common areas cannot be reserved. The situation escalated into continuous verbal abuse throughout the day and the entire weekend, including being called “stupid” for speaking English and facing xenophobic remarks toward me for being a foreigner. Management not only failed to intervene, but never apologized, sided with other guests, and allowed the situation to spiral out of control. We did not feel safe and were forced to leave early following Expedia’s guidance due to unsafe conditions. Despite this, the property is refusing a refund and charged us for days we were no longer there. We do not recommend this property. Everything you see in the pictures will probably be reserved by old guests with common towels so don’t expect anything other than a room. "