The hotel is nice. The rooms are actually very nice. Front desk is helpful, though there are a few oddities, like requiring the guest to provide his email confirming the reservation, regardless of the fact they have your info and you have your ID. Helping with a lot of luggage —they did— seemed to be the exception, not an obvious thing to the staff. Food: great breakfast, so and so lunch and dinner. The special dinner restaurant in the twin hotel next door was actually not great at all. The room was great and the general conditions of the hotel were good. What seemed lacking was that often you would go to a public bathroom and there would be no soap, and it's weird that in a 5-star hotel housekeeping seemed intent in leaving one toilet paper roll per day for two adults, a toddler and a baby. So, improve checks for soap everywhere, and tell your housekeeping they should actually provide necessary items, and things will be great. So easy!