Profondeville hotels from HK$592

"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."

"All great including breakfast "

"Lovely location."

"There’s a casino inside "

"They should modify the hotel presentation: shuttle available means we call you a taxi. I’ve payed at hotel 25€ for taxi, and the taxi was booked for 4 people. I’ve choose ghat hotel just because they had shuttle available… it’s a dissapointment for Van Der Valk chain."

"👍👍"

"This hotel suited my needs a night near the airport for an early flight. I booked it because it said restaurant on property. No so true breakfast and a bar that had some nuts. I worked all day and travelled to get to the airport, no dinner here and nothing close. It was a place to stop and rest but no frills. "

"Wall heater in room not functional, heat in room no functional, old squeaky beds, bathroom sink clogged, unfriendly staff "

"The room had 3 issues: 1. The water kept turning off which wasn't great whilst mid shower. 2. The water was sometimes brown when it did turn back on 3. The bed was extremely loud and squeaky. Every time I moved, my 8 month old would get disturbed. The breakfast was nice and it was a clean place with beautiful views. But im not sure i would stay here again. The staff could have given us something to make up for the water issue instead of pretending like it wasn't happening (until i mentioned it at checkout). "