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海浪 SPA 優雅酒店 - 全包式的評價

4 out of 5
海浪 SPA 優雅酒店 - 全包式
Prospect Bay Beach, Prospect, St. James

評價

9.2

卓越

10 分評分，優異；411 則評價中有 280 則" "
8 分評分，不錯；411 則評價中有 88 則" "
6 分評分，一般；411 則評價中有 25 則" "
4 分評分，欠佳；411 則評價中有 12 則" "
2 分評分，很差；411 則評價中有 6 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

christine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff, more limited dining.
於 2024 年 4 月住了 4 晚
Jacqui 於 2024年4月27日的回應
Dear Christine,I hope you are well.Thank you for your choosing to stay with us and for your review. I hope you enjoyed your stay with us. We hope you consider staying with us again.RegardsJacqueline Griffith

6/10 一般

David

家人同遊
讚好：整潔度
不滿：住宿狀況
Disappointing stay, while only on site a short time I felt that facilities were substandard, and staff lacked a real service / customer-oriented mindset. Building work was ongoing and Noisy. The day beds in the small pool area were next to vents from the hotels laundry making it particularly unpleasant.
於 2024 年 4 月住了 1 晚
Jacqui 於 2024年4月22日的回應
Dear David,Thank you for choosing to stay with us. We appreciate your feedback. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you consider staying with us again in the future.Regards,Jacqueline Griffith

8/10 不錯

Rolando

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great, very friendly and attentive. The private beach is ideal for families and the hotel in general is a great option for those looking for a midsize to small hotel where you feel like home. Only negative that goes for most all inclusive hotels is that the quality of the dining meals are average at best but it gave us an excuse to dine out and meet new places. Otherwise, the hotel was great, reasonably well located on the island and a relaxing place to stay.
於 2024 年 4 月住了 7 晚
Jacqui 於 2024年4月22日的回應
Dear Rolando,Thank you for choosing to stay with us. Thank you as well for your rating, it is greatly appreciated. We hope you consider staying with us again.Regards, Jacqueline Griffith

10/10 優異

Josette

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our vacation at the waves hotel was amazing! Plenty of good options for food, great access to the water and the staff were absolutely incredible. I cannot say enough about the staff, they really made our vacation even better. I would highly recommend this hotel.
於 2024 年 4 月住了 7 晚
Jacqui 於 2024年4月15日的回應
Dear Josette,Thank you for your amazing review on your holiday stay with us. I hope we made it a memorable stay. I am delighted to know that you enjoyed the hotel offerings and servings. It is always encouraging when we receive positive feedback from our guests, I have shared your review with the entire Waves Team. Once again, thank you for choosing Waves Hotel & Spa and for your review. We hope to welcome your again in the near future.Regards,Jacqueline Griffith

10/10 優異

Celine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I cannot say enough good things about the hotel. Everything was clean, the staff are amazing and the food was great. Many different activities offered and beach was beautiful. Highly recommend this hotel.
於 2024 年 4 月住了 7 晚
Jacqui 於 2024年4月15日的回應
Dear Celine,Thank you for choosing us for your holiday and thank you for your amazing review! I am delighted to know that you enjoyed your stay, I hope we made it a memorable one. It is always great to receive positive feedback from our valued guests, I have shared this with the entire Waves Team. Thank you once again for your feedback and for choosing us for holiday stay. We hope you consider staying with us again!RegardsJacqueline Griffith

10/10 優異

Mary

讚好：整潔度、職員與服務和住宿狀況
amazing staff! beyond the best
於 2024 年 4 月住了 3 晚
Jacqui 於 2024年4月14日的回應
Dear Mary,Thank you for taking the time to send us feedback on our holiday stay. I hope it was enjoyable. Thank you as well for the comment on our staff. I have shared your feedback with the entire team. We hope you consider staying with us again.RegardsJacqueline Griffith

8/10 不錯

melissa

親子同遊
讚好：整潔度、職員與服務和住宿狀況
The beach was small but clean and swimable Hotel grounds a bit small, family pool much too small Fitness area could be expanded, busy and small Staff was great
於 2024 年 3 月住了 8 晚
Jacqui 於 2024年4月14日的回應
Dear Melisa,Thank you for choosing us for your holiday stay. Thank you as well for taking the time to send us feedback on your stay. I have shared it with the entire Waves Team, thank you especially for your comment on our staff. I hope you did enjoy your stay and that you consider staying with us again.Regards,Jacqueline Griffith

10/10 優異

Kelly

讚好：整潔度、職員與服務和住宿狀況
Everyone at Waves was very attentive and kind. The beach was beautiful. The room was comfortable and clean The food was delicious. The resort had fun daily activities so we didn’t feel like we needed to leave, but when we did the surrounding area felt very safe. We can’t wait to go back!
於 2024 年 3 月住了 6 晚
Jacqui 於 2024年4月14日的回應
Dear Kelly,Thank you for choosing us for your holiday stay. Thank you as well for your amazing review!I have shared it with the entire team. It is always encouraging when we receive positive reviews from our guests, it was highly appreciated. We look forward to welcoming you back very soon!Regards,Jacqueline Griffith

10/10 優異

Adenike

讚好：整潔度、職員與服務、設施服務和住宿狀況
Well trained, patient, friendly and enthusiastic staff. Superb management and staff looked cared for and happy. They were willing to share knowledge about the island..for example I enquired about a church within walking distance and was told. I enjoyed the food; the hotel provided a tasty array and daily variety. Well done chef. The banana bread was in a class of its own.Cold water always available including refreshing drinks. Daily activities onsite and off site. The choice is yours and then, theres always the beach
於 2024 年 4 月住了 6 晚
Jacqui 於 2024年4月9日的回應
Dear Adenike,I hope you are well.Thank you for your amazing review!!! We appreciate you taking the time to share your holiday experience with us. It is great to know that you enjoyed your stay as well as the hotel's offerings. Thank you especially for your kind and encouraging comments on our staff, your review has been shared with the entire team. Thank you again for your review and for choosing to stay with us, it was our pleasure to host you. We hope to welcome you again in the near future.Regards,Jacqueline GriffithOperations Support Assistant

8/10 不錯

Timothy

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely overall
於 2024 年 3 月住了 3 晚
Jacqui 於 2024年4月1日的回應
Dear Timothy,Thank you for your rating and for choosing to stay with us. We hope you had an enjoyable stay with us and that you will consider staying with us again.Sincerely,Jacqueline Griffith

8/10 不錯

Joe

家人同遊
讚好：整潔度和職員與服務
The room was average and in need of an upgrade
於 2024 年 3 月住了 5 晚
Jacqui 於 2024年3月30日的回應
Dear Joe,Thank you for your rating, I hope you had an enjoyable stay with us and I hope you consider coming back again.RegardsJacqueline Griffith

4/10 欠佳

Kenneth

伴侶同遊
The all inclusive feature is terrific. Plentiful food and even mixed drinks all the time but unfortunately, the food was mostly poor. The drinks were nice to have but not fabulous by any standards. The surrounding area was truly awful and the property’s beach was limited. Despite an attentive staff, our stay wasn’t great.
於 2024 年 3 月住了 6 晚
Jacqui 於 2024年3月30日的回應
Dear Kenneth,Thank you for your feedback and rating.I regret that we did not meet your level of expectations and comfort. I have made a note of your concerns and forwarded them.Thank you for choosing to stay with us.RegardsJacqueline Griffith

8/10 不錯

Chris (kingston)

讚好：整潔度和住宿狀況
Resturant Breakfast staff need training..:: and service should be available earlier
於 2024 年 3 月住了 2 晚
Jacqui 於 2024年3月21日的回應
Good morning, Thank you for choosing to stay at Waves Hotel & Spa and for your review. I have made note of your comments and have forwarded them. I hope you had an enjoyable stay with us and to our lovely island and we hope you consider staying with us again.Regards,Jacqueline Griffith

10/10 優異

Steve

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Holiday
Great Hotel & facilities. Friendly helpful staff. Great beachfront location with helpful staff serving drinks on the beach
於 2024 年 1 月住了 2 晚
Jacqui 於 2024年2月1日的回應
Dear Steve,Thank you for your rating! It is greatly appreciated. Weare happy to know that you enjoyed your stay with us.Thank you for choosing is for you holiday and we hope to welcome you back in the near future.rRegardsJacqueline Griffith

10/10 優異

Steve

於 2024 年 1 月住了 2 晚
Jacqui 於 2024年1月26日的回應
Dear SteveThank you for your amazing rating! I hope you enjoyed your stay with us and that it was a memorable experience for you.I hope you consider staying with us again.Regards,Jacqueline GriffithOperations Support Assistant

10/10 優異

Samantha

讚好：整潔度、職員與服務和住宿狀況
Jacqui 於 2024年1月22日的回應
Hello SamanthaThank you for your rating.I hope you had an enjoyable stay with us and that you will consider staying with us again.RegardsJacqueline Griffith

10/10 優異

Tracey

於 2024 年 1 月住了 7 晚
Jacqui 於 2024年1月24日的回應
Dear Tracey,Thank you for your rating.I hope you had an enjoyable stay with us and that you enjoyed all our offerings and services. I hope you consider staying with us again.Regards, Jacqueline Griffith

10/10 優異

Andrew

於 2024 年 1 月住了 1 晚
Jacqui 於 2024年2月5日的回應
Dear Andrew,Thank you for your rating! It is greatly appreciated.I hope you had an enjoyable holiday stay with us.Thanks for choosing to stay with us and hopefully you will consider staying with us again.Regards,Jacqueline Griffith

10/10 優異

Francesca Romana

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great time and would definitely come back in the future!
於 2023 年 12 月住了 6 晚
Jacqui 於 2024年1月2日的回應
Dear Francesca,Thank you for your rating!I am delighted to hear that you enjoyed your stay and all that we offered and do hope you consider returning in the near future.Regards,Jacqueline GriffithOperations Support Assistant

8/10 不錯

Sumanth

於 2023 年 12 月住了 6 晚
Jacqui 於 2023年12月26日的回應
Dear Sumanth,Thank you for your rating. I hope you had an enjoyable stay with us.RegardsJacqueline Griffith

6/10 一般

Christine

伴侶同遊
Disappointed that sections of hotel were closed and no prior notification sent tous
於 2023 年 12 月住了 3 晚
Jacqui 於 2023年12月20日的回應
Dear Christine,Thank you for staying with us.I am sorry to hear that you did not receive prior notice of the closure. We did inform all our travel partners - I have made note of this. I hope you were still able to enjoy your visit.regardsJacqueline Griffith

10/10 優異

Gabrielle

讚好：整潔度、職員與服務和住宿狀況
Jacqui 於 2024年2月13日的回應
Hello Gabrielle,Thank you for the rating!I hope you enjoyed your stay with us as well as all our services and offerings. I hope you will consider returning in the near future.RegardsJacqueline Griffith

8/10 不錯

carmen

於 2023 年 11 月住了 4 晚
Jacqui 於 2023年12月20日的回應
Dear Carmen,Thank you for staying with us and for your rating. We appreciate your feedback.regardsJacqueline Griffith

8/10 不錯

Jimmy

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
Beautiful view, listening to the waves every day. Hotel is modern, nice and clean although a bit dated. Staffs are super friendly and welcoming. Beach is narrow but still lovely. Food and drinks are nice. We enjoyed it a lot despite the other side is under renovation.
於 2023 年 11 月住了 3 晚
Jacqui 於 2023年12月20日的回應
Dear Jimmy,Thank you for your review and rating. I am happy to hear that you enjoyed your stay with us. Thank you for choosing us and I hope you consider staying with us again.regardsJacqueline Griffith

8/10 不錯

Angilla

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was efficient, friendly and patient, always eager to help. I especially liked that they personalized a birthday card, along with wine and cake for my birthday. Very thoughtful gesture. The only thing that I think could be better is the room, it needs upgrading.
於 2023 年 11 月住了 4 晚
Jacqui 於 2023年12月16日的回應
Dear Angilla,Thank you for choosing to stay with us for your birthday celebration. I hope you had an enjoyable stay.Thank you for rating and your comments on our staff. We hope you consider staying with us again.Regards,Jacqueline Griffith

6/10 一般

Ramona

讚好：整潔度和職員與服務
於 2023 年 11 月住了 2 晚
Jacqui 於 2023年12月20日的回應
Dear Ramona.Thank you for your rating.regardsJacqueline Griffith

10/10 優異

Nancy

讚好：整潔度、職員與服務和住宿狀況
From the moment of our arrival to our departure, the staff at Waves was friendly, accommodating and consistently went above and beyond to make our stay a great experience. One of many instances of this was when we needed our bed linens changed at 10pm I requested linens but mentioned I would change the bed myself, and just moments later the concierge came to the door with an entire set of clean sheets and insisted that she make the bed for us as it was “not my job” as a guest. Travelling for the first time with an infant was daunting, and the Staff at the Waves was incredible. From the dining staff, concierge, bar staff, housekeeping, beach staff, security, and even the GM, Kim, everyone was so helpful and loving with us and our daughter. Thank you to everyone. Above that, the hotel common spaces as well as our room was beautiful, modern and impeccably clean. 10/10 would recommend. We’ll be back.
於 2023 年 11 月住了 7 晚
Jacqui 於 2023年12月11日的回應
Dear Nancy,Thank you for choosing us for your holiday. I am happy to know that we met your level of comfort and satisfaction, these are our top priorities. I am also delighted that you and your daughter had an enjoyable stay with us. Thank you as well for your kind comments on our staff, I will share these with them. Thank you once again and we hope to welcome you back very soon. Regards,Jacqueline Griffith

10/10 優異

Sheila

於 2023 年 9 月住了 6 晚
Jacqui 於 2023年12月11日的回應
Dear Sheila,Thank you for your rating. We appreciated your taking the time to send us your feedback.I am very happy to know that you enjoyed our offerings and service. I hope you consider staying with us again.Regards,Jacqueline Griffith

10/10 優異

Ann Cecile

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 7 晚
Jacqui 於 2023年12月11日的回應
Greetings Ann Cecile,Thank you for you rating! It is always great to know that our guests enjoyed their holiday and that we met your expectations. I hope you consider staying with us again.Regards,Jacqueline Griffith

10/10 優異

Stephanie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
If you are looking for a boutique all inclusive experience, then this is your place! Just back from a holiday of a lifetime. Service A . Special shout out to Jason the driver, Valarie, Jared and Antione, Kim and Kimlee. The food was 5 star, the drinks got you tipsy and the live bands were amazing. Memories and friends made. We will be back!!!
於 2023 年 10 月住了 7 晚
Jacqui 於 2023年11月1日的回應
Dear Stephaine,I hope this email finds you well. Thank you for your amazing feedback. I will be sure to forward to your special shout out to the persons mentioned and I will also share your comments with our entire team. I am happy to know that you left with good memories of your stay with us. Thank you for choosing us.Looking forward to welcoming you back!Regards,Jacqueline Griffith

10/10 優異

Laura

多人同遊
讚好：設施服務
and bed.
於 2023 年 10 月住了 5 晚
Jacqui 於 2023年10月20日的回應
Dear LauraI hope you are well.Thank you for your rating! It is great to know that you enjoyed your stay and were satisfied with our services and offerings. I hope you consider staying with us again.Best wishes to you.RegardsJacqueline Griffith

10/10 優異

David Roger

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely chilled and relax feel with really friendly staff. Food choices were fabulous with extensive menu options. Great hotel with fantastic views.
於 2023 年 9 月住了 7 晚
Jacqui 於 2023年11月1日的回應
Dear David Roger,Thank you for taking the time to send us your review and the rating. It is great to know that you were satisfied with our services and the hotel's offerings. I am also delighted to know that your stay was relaxing and I will share your comments with the entire team.Thank you once again for your positive feedback and I hope you consider returning for another relaxing holiday. Regards,Jacqueline Griffith

10/10 優異

Ashley

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 7 晚
Stefan Jackman 於 2023年10月12日的回應
On behalf of the entire hotel team, I want to thank you for sharing about your experiences.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Dorianna A

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very nice and accommodating. I was there for my birthday and they made me feels so special.
於 2023 年 9 月住了 4 晚
R. Rayside 於 2023年10月2日的回應
Dear Dorianna A,Thank you for your recent stay and for taking the time to share your experience with us. We are elated to know that your time with here was enjoyable and that you enjoyed your birthday celebration, it was indeed an honor to celebrate with you and we do look forward to welcoming you again.

10/10 優異

Kurt

讚好：整潔度、職員與服務和住宿狀況
We had a great experience!
於 2023 年 9 月住了 7 晚
R. Rayside 於 2023年9月27日的回應
Dear Kurt,Thank you for your recent stay and thank you for taking the time to leave us a review. I am happy to learn that your time with us was enjoyable, it is always great to receive positive feedback form our valued guests. Thank you once again and we hope to welcome you again.

8/10 不錯

RYAN

於 2023 年 7 月住了 7 晚
R. Rayside 於 2023年9月27日的回應
Dear Ryan,Thank you for taking the time to rate your stay with us, it was indeed a pleasure to have you and we do hope to welcome you again in the future.

8/10 不錯

Erica (Terry)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect for a solo birthday trip.
於 2023 年 9 月住了 4 晚
Jacqui 於 2023年9月7日的回應
Dear EricaI hope you had a pleasant journey home.Belated Birthday Greetings! Thank you for choosing us us for your celebration, I hope you enjoyed your stay.Thank you for your rating, I will share this with the entire team. I hope we made your stay memorable.I also hope you consider staying with us again in the near future.Regards,Jacqueline GriffithOperations Support Assistant

4/10 欠佳

todd

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
We have been loyal Marriott members for years and have ownership. Never had a problem with quality. We paid $470 a night expected so much more. So many problems with his hotel on the water pressure to parking to hot water issues, plaster issues, etc. I would never recommend this place.
於 2023 年 8 月住了 7 晚
R. Rayside 於 2023年9月27日的回應
Dear Todd,Thank you for your review, I am sorry to learn that your time with us was not to your satisfaction. Service excellence is always our goal therefore your concerns will be shared with our leadership team for review and discussion.Thank you once again for taking the time to share with us and have a wonderful day.

10/10 優異

Lee

於 2023 年 8 月住了 1 晚
Jacqui 於 2023年8月24日的回應
Dear Lee, I hope this email finds you well. Thank you for choosing us for your holiday. Thank you for your amazing rating, I hope we made your stay momentous. I have forwarded your rating to the entire Waves Team and our leadership team. Thank you once again and I hope you consider staying with us again.Regards,Jacqueline GriffithOperations Support Assistant

10/10 優異

Stephanie

於 2023 年 8 月住了 7 晚
Jacqui 於 2023年9月7日的回應
Dear StephanieI hope you are well.Thank you so much for your rating! I will share this with our team. I hope you had an enjoyable stay with us. Thank you for choosing to stay with us and I hope to welcome you again in the near future.RegardsJacqueline GriffithOperations Support Assistant

10/10 優異

Rohan

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very intimate all inclusive hotel, breathtaking view of the ocean while dining
於 2023 年 8 月住了 1 晚
Jacqui 於 2023年8月9日的回應
Dear Rohan,Thank you choosing us for you holiday and for taking the time to send us your rating. I hope you found our offerings and service satisfactory and that we made your stay a memorable one. I have shared your rating with the entire team. Thank you once again and I hope you consider staying with us again in the near future.Best Wishes to you.RegardsJacqueline Griffith

10/10 優異

Danielle

家人同遊
讚好：整潔度、職員與服務和住宿狀況
This resort is wonderful and overall an amazing resort to spend time at in Barbados. The staff is very polite and helpful.
於 2023 年 7 月住了 4 晚
Jacqui 於 2023年7月10日的回應
Dear Danielle,Thank you for your rating and for choosing to us for your holiday. I am very happy to know that you enjoyed your stay here with us. We hope you consider staying with us again.RegardsJacqueline Griffith

10/10 優異

Jonathan

讚好：整潔度、職員與服務和住宿狀況
Excellent Staff, Ashani and Kevin were absolutely amazing hosts. Couldn’t ask for anything better than this experience for our honeymoon
於 2023 年 6 月住了 4 晚
Jacqui 於 2023年7月4日的回應
Dear Jonathan,Congratulations!Thank you for your rating, and I will forward this and your comments to the staff mentioned. I am happy to know that you had a great experience with us. On the behalf of the staff here at Waves we wish you a life of happiness and thank you again for choosing us.

10/10 優異

Ryemel

讚好：整潔度、職員與服務和住宿狀況
Receptionist Tamisha was very Nice and Helpful. The staff was very hospitable. Their was a tour guide Name Tony nickname "Tony the Tiger" was excellent. He went the extra mile to show us things we didnt know about... Great time
於 2023 年 6 月住了 4 晚
Jacqui 於 2023年7月4日的回應
Dear Reymel,Thank you for your rating. I hope you and an enjoyable stay with us. I will forward your comments to Tony and Tamisha. Thank you for taking the time to send us your rating and your comments and we hope to consider staying with us again.RegardsJacqueline Griffith

10/10 優異

Katrina

讚好：職員與服務和住宿狀況
於 2023 年 6 月住了 3 晚
Jacqui 於 2023年7月4日的回應
Dear KatrinaThank you for your rating, I hope you had an enjoyable stay with us. I hope you considering staying with us again in the near future.RegardsJacqueline Griffith

6/10 一般

Mohamad

親子同遊
讚好：整潔度和住宿狀況
The hotel itself was lovely - in terms of the room - we booked the two-story room and the views were amazing. However, for the price we paid - the food options were horrible for an all inclusive. If you are used to staying at All Inclusive resorts (like Jamaica etc) - this is NOTHING like those resorts. The food options were extremely disappointing - honestly, breakfast at a Holiday Inn has more options and tastes better. You had to make dinner reservations and again, there was a set menu which you had to choose from which was extremely small. The cafe on the property also had a set menu and closed at 6:30 pm - which was crazy - so no coffee or tea at night. If you wanted room service, you had to pay for delivery per order (which is insane considering this was an all-inclusive resort) . I would not recommend the hotel given the cost and would look for another resort even if you have to pay a little extra. When I booked the reservation - the description included basic spa services - hence why I selected this hotel. However, when I went to book my spa services, I was informed there was an error in the description and that unless I stayed 5 nights, no spa services was included. FALSE advertising and they would not even honor what I had seen to book. If I was able to cancel the reservation then, I would have. Find another hotel and save your money!
於 2023 年 6 月住了 2 晚
Jacqui 於 2023年6月14日的回應
Dear MohamadI hope this email finds you well.Thank you for taking to share your holiday experience while staying with us. Our guests' comfort and satisfaction are our top priorities and I sincerely apologize for failing to meet your level of satisfaction and your expectations. Your feedback has been shared with our Leadership Team to be reviewed. Once again, thank you for taking the time to share your feedback.Sincerely, Jacqueline GriffithOperations Support Assistant

6/10 一般

Qiao

伴侶同遊
讚好：整潔度和住宿狀況
Overall an OK experience. The hotel has nice staffs and good facilities. The room is very clean and nicely decorated. The beach is really nice. The pools are nice. Now here are the negatives: Food: Really really subpar. The selection, quality and quantity is really poor. We had to eat out most of the time to not deal with hotel foods. Activities: The nightly activities end at 10:30 and they usually involve loud music. If you want to rest early or if you are a early sleeper. Good luck. Biggest gripe: During the last two days of my stay, I have had noise problems. I got waken up at 2:30 AM two nights in a row due to loud talking and yelling on the patio. Also loud bassy music was playing well after midnight on the last day of my stay. I was not sure it was guests or staffs but why it was allowed is beyond my knowledge. Think twice before booking this hotel if you are looking for good food or if you want a relaxing experience. You might be disappointed.
於 2023 年 5 月住了 6 晚
Jacqui 於 2023年6月14日的回應
Dear Qiao.I hope this email finds you well.Thank you for taking the time to let us know about your holiday experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your feedback has been shared with our Leadership Team them to our Leadership Team to be reviewed and discussed.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Jacqueline GriffithOperations Support Assistant

10/10 優異

Angshu

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great staff great hotel. Beach was small but nice. Very happy with the service.
於 2023 年 6 月住了 7 晚
Jacqui 於 2023年6月14日的回應
Good afternoon AngshuI hope this email finds you well.We appreciate you taking the time to send us your rating and comments. I am delighted to know that you were happy with the hotel and our offerings and services. I hope you had an enjoyable stay with us. Thank you once again and we hope that you consider staying with us again.Sincerely,Jacqueline GriffithOperations Support Assistant

10/10 優異

Navin

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We stayed at waves hotel for our honeymoon and it was fantastic! The staff were super accommodating and made our stay really special. Since it was a fairly small property, It was nice to take the ferry to see the other hotels/resorts by Elegant hotels without any fees. The beach was stunning and since we had the split room with the ocean view, it was like waking up in paradise each morning. The breakfast, lunch and dinner options were great as well. Overall it was a wonderful stay and we would definitely go back again 10/10
於 2023 年 5 月住了 7 晚
Jacqui 於 2023年6月1日的回應
Dear Navin, I hope this email finds you and your wife well and that you had a pleasant journey home. Congratulations! Thank you for choosing us for your honeymoon. I appreciated you taking time from your honeymoon to share your holiday experience with us. Thank you, your feedback is highly appreciated and has been shared with the entire Waves Team. Our guests' comfort and satisfaction are our top priorities, and we aim to ensure that our guests have an enjoyable stay and I do hope we made it memorable. Congratulations once again and we look forward to welcoming you back to our hotel. Sincerely, Jacqueline GriffithOperations Support Assistant

6/10 一般

Kelly

親子同遊
讚好：整潔度和住宿狀況
Staff was friendly.
於 2023 年 5 月住了 5 晚
Jacqui 於 2023年6月1日的回應
Dear Kelly,Thank you for choosing Waves Hotel & Spa for your holiday and I appreciate you taking the time to send us your rating. I hope you had an enjoyable stay and we do hope you consider staying with us again.Sincerely,Jacqueline GriffithOperations Support Assistant