2/10 糟糕
Nohely，miami
与家人出行
2025 年 11 月 23 日
不满意：清洁度、服务设施、住宿条件和设施
I specifically picked my room to have two queen sized beds. Once I checked in and went to my room there was one king size bed and a pull out couch. I went back to the front desk to check because if they had give me the wrong room. The lady at the front desk said well since you checked in late there are no more double bed rooms available. How is it the customers fault that you had no other rooms like the one I requested and paid for? The pull out “bed” was literally like sleeping on the floor or maybe the flooor would probably be more comfortable. I even asked for later check out since no one who slept on the couch could sleep at all! And my response from the manager was ma’am I can give you 30 extra minutes we have other groups coming in. This customer service and arrangement they made was the worse one I have encountered with.
Nohely
2025 年 11 月入住 1 晚
