I arrived with my 3 year old son and had booked a beachfront room.
There was nobody at the property and no instructions how to check in. The Expedia email said to call them, but there was no answer.
When I arrived, I asked a lady at a restaurant around the corner and she told me where to go for the check in. When I arrived at the front desk, at a different hotel, the lady working there politely told me the hotel I selected was overbooked and she started walking me to a room at that different hotel.
The only other rooms available in the facility I had booked were either more expensive, or they had other people scheduled to arrive. She said I couldn’t get a higher category room for the same price.
Eventually, after pleading with her with my hands full and tired my luggage and baby, she agreed to give me a higher category room for a night and then said she has to move me to another room, lower category, not beachfront in a different facility nearby.
Apparently the other people who had my room reserved before me, even though they weren’t there when I arrived. She also said they had booked for more days than me and were coming from far away, so she said to me that they wouldn’t be happy to not have a room… I was pretty surprised to hear that.
I was with a 3 year old, so moving rooms isn’t as easy. We stayed a night because I was tired and then we left next morning, I didn’t even bother arguing with them or staying for the rest of our stay and moving rooms.