Verified
10/10 Excellent
Juan
30 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities
Juan
Stayed 1 night in Nov 2025
Hotel Palace Puebla
3.0 star property
Guests sip cocktails at the hotel bar, admire local artwork, and enjoy personalized service from the attentive staff.
Choose dates to view prices
Photo gallery for Hotel Palace Puebla
Just steps from Puebla Cathedral, Hotel Palace Puebla offers an artistic atmosphere with an on-site art gallery, shopping, and a welcoming bar. Free WiFi keeps guests connected, while the concierge team crafts meaningful daily itineraries.
Reviews
8.28.2 out of 10
Very good
Popular amenities
- Parking included
- Free Wi-Fi
- Restaurant
- Breakfast available
- Bar
- Room service
The current price is HK$192
HK$192
HK$229 total
includes taxes & fees
31 May - 1 Jun
Room options
Check availability for these dates
Available filters for rooms
Showing 2 of 2 rooms
View all photos for Standard Room, 1 Double Bed
Standard Room, 1 Double Bed
8.88.8 out of 10
Excellent
23 reviews
(23 reviews)
- 237 sq ft
- 1 bedroom
- Sleeps 2
- 1 Double Bed
- Free Wi-Fi
View all photos for Standard Room, 2 Double Beds
Standard Room, 2 Double Beds
9.69.6 out of 10
Exceptional
8 reviews
(8 reviews)
- 323 sq ft
- 1 bedroom
- Sleeps 4
- 2 Double Beds
- Free Wi-Fi
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About the area
Located in Puebla, Hotel Palace Puebla is in the city centre. Zócalo de Puebla and Fort Loreto are notable landmarks and Africam Safari is a popular local attraction. Looking to enjoy an event or a match while in town? See what's going on at Cuauhtemoc Stadium. Visit our Puebla travel guide
2 ORIENTE NUMERO 13, Puebla, PUE, 72000
What's nearby
Zócalo de Puebla2 min walk - 0.2 km
Puebla Cathedral3 min walk - 0.3 km
El Parian Market5 min walk - 0.5 km
Artist Quarter7 min walk - 0.6 km- Puebla Convention Center8 min walk - 0.8 km
Getting around
- Puebla–Cholula Tourist Train Terminal5 min drive
- Puebla, Puebla (PBC-Hermanos Serdan Intl.)43 min drive
Restaurants
- The Italian Coffee Company2 min walk
- Starbucks1 min walk
- Vittorio's3 min walk
- Antigua Taquería La Oriental1 min walk
- El Globo2 min walk
About this property
Hotel Palace Puebla
- Hotel near Zócalo de Puebla
- Located close to Puebla Cathedral and Puebla Convention Center, Hotel Palace Puebla provides an art gallery on-site, a shopping centre on-site and a bar. In addition to a restaurant, guests can connect to free in-room WiFi.
- You'll also enjoy perks such as:
- Free self-parking and valet parking
- Breakfast (surcharge), luggage storage and a lift
- Tour/ticket information, smoke-free property and a front desk safe
- Room features
- All 60 rooms have comforts such as laptop-friendly workspaces, in addition to amenities such as free WiFi.
- More amenities include:
- Bathrooms with hairdryers
- 32-inch flat-screen TVs with satellite channels
- Fans, daily housekeeping and desks
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Free self parking on site
- Free valet parking on site
- Limited on-site valet and self parking
- Wheelchair-accessible parking available
Food and drink
- Daily breakfast to-go available 7:30 AM to noon for a fee: MXN 100 to 250 for adults and MXN 100 to 250 for children
- A bar/lounge
- A restaurant
- Couples/private dining
Things to do
- Art gallery
- Shopping centre
Conveniences
- 24-hour front desk
- Free newspapers in lobby
- Luggage storage
- Safe at front desk
Guest services
- Concierge services
- Housekeeping (daily)
- Proposal/romance packages
- Tour and ticket assistance
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- 2 accessible parking spaces
- Accessible bathtub
- Front entrance ramp
- Handrails in stairways (66 centimetre high)
- Lever door handles
- Lift (79 centimetre wide door)
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible parking
- Wheelchair-accessible restaurant
More
- 1 building
- 4 floors
- Built in 1970
- Colonial architecture
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Hair dryer
- Private bathroom
- Towels provided
Entertainment
- 32-inch flat-screen TV with satellite channels
Food and drink
- Limited room service
More
- Desk
- Fan
- Iron/ironing board on request
- Laptop workspace
- Mobile key entry
- Phone
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
- Fee for to-go breakfast: approximately MXN 100 to 250 for adults and MXN 100 to 250 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
We should mention
No pets and no service animals are allowed at this property
Frequently asked questions
Is Hotel Palace Puebla pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Hotel Palace Puebla?
As of 26 May 2026, prices found for a 1-night stay for 2 adults at Hotel Palace Puebla on 31 May 2026 start from HK$192, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Hotel Palace Puebla?
Self-parking and valet parking are free at this property.
What time is check-in at Hotel Palace Puebla?
Check-in start time: 2:00 PM; check-in end time: 6:00 PM. After-hours check-in is not available.
What time is check-out at Hotel Palace Puebla?
Checkout is at noon.
Where is Hotel Palace Puebla located?
Located in Puebla Historic Center, this hotel is within a 10-minute walk of Zócalo de Puebla, Puebla Cathedral and Puebla Convention Center. Fort Loreto and Centro Expositor are also within 2 mi (3 km). Puebla–Cholula Tourist Train Terminal is 22 minutes by foot.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hotel Palace Puebla Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
8.8
Location
8.4
Staff & service
8.0
Property conditions & facilities
Rating 10 - Excellent. 214 out of 510 reviews
10 - Excellent
214
Rating 8 - Good. 174 out of 510 reviews
8 - Good
174
Rating 6 - Okay. 70 out of 510 reviews
6 - Okay
70
Rating 4 - Poor. 23 out of 510 reviews
4 - Poor
23
Rating 2 - Terrible. 29 out of 510 reviews
2 - Terrible
29
Reviews
Verified
6/10 Okay
Alonso
26 Nov 2025
Liked: Cleanliness, property conditions & facilities
Bring your own elevator because theirs does not work. Very friendly & helpful staff. Great location.
Alonso
Stayed 2 nights in Nov 2025
Verified
10/10 Excellent
Elizabeth
10 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all and a very good price
I speak Spanish, I sensed many staff did not. It was nice to have the restaurant. My room had a fan and I used it every day. It would not cost much for the hotel to put them over the beds. On Friday, Sat all the people came from Mexico city. They were lively but respectful, you could sleep. The bed was firm but comfortable. T.V reception was not good. The towels were 100 cotton very nice. The elevator was fast.
Elizabeth
Stayed 4 nights in Apr 2025
Verified
6/10 Okay
Jade
12 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was wonderful!
Jade
Stayed 1 night in Sep 2024
Verified
8/10 Good
Mario
26 Apr 2026
Liked: Cleanliness, staff & service, amenities
Good
Mario
Stayed 4 nights in Apr 2026
Verified
10/10 Excellent
Fernando
27 Apr 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable
Fernando
Stayed 3 nights in Apr 2026
Verified
10/10 Excellent
Jose Luis
25 Feb 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Jose Luis
Stayed 6 nights in Feb 2023
Verified
10/10 Excellent
Claudia
16 Jul 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location you can get to the zocalo and Mercado in just about 5 minutes walk
Claudia
Stayed 1 night in Jul 2025
Verified
10/10 Excellent
Maria
20 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Maria
Stayed 2 nights in Jan 2025
Verified
10/10 Excellent
Jose Francisco
4 Oct 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Jose Francisco
Stayed 2 nights in Sep 2025
Verified
4/10 Poor
Francisco
28 Apr 2025
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I just stayed one night because it didn't worth the money that i paid, and i was planning to stay 5 nights , no recommend
Francisco
Stayed 5 nights in Apr 2025
Verified
8/10 Good
Alvaro
23 Jul 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Alvaro
Stayed 1 night in Jul 2025
Verified
8/10 Good
Augusto
14 Jan 2025
Liked: Staff & service, property conditions & facilities
Ok
Augusto
Stayed 1 night in Jan 2025
Verified
10/10 Excellent
Abby
25 May 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo falta aire acondicionado pero todo bien
Abby
Stayed 1 night in May 2026
Verified
10/10 Excellent
Francisco Javier
25 May 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco ruidoso, quiero aclarar ruido hecho por los propios huéspedes.
Excelente ubicación, limpio, bonito, barato.
Excelente opción si estás buscando costo-beneficio.
Todo el personal sumamente amable.
Tal vez lo único sería la señal de internet, débil para conectarse.
Definitivamente, regreso.
Francisco Javier
Stayed 5 nights in May 2026
Verified
6/10 Okay
Carolina
24 May 2026
Liked: Cleanliness, staff & service
La habitación no cuenta con ventilación suficiente ni aire acondicionado, a pesar de que contaba con ventilador no fue suficiente para soportar el calor de la temporada. Me parece que el precio no va de acuerdo con la calidad, únicamente se basa en lo céntrico del lugar.
Por lo demás contaba con todo lo básico, shampoo, jabón, toallas, papel.
Carolina
Stayed 1 night in May 2026
Verified
4/10 Poor
Rodolfo
23 May 2026
Disliked: Staff & service, amenities, property conditions & facilities
No hay aire acondicionado
Rodolfo
Stayed 1 night in May 2026
Verified
2/10 Terrible
Armando
22 May 2026
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No me me gustó debido a que no tiene clima y solo te ponen un ventilador ..
Pésimo servicio
Armando
Stayed 3 nights in May 2026
Verified
8/10 Good
Arturo
19 May 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un pequeño detallé se escucha toda la noche una especie de bomba trabajando
Arturo
Stayed 1 night in May 2026
Verified
6/10 Okay
Gulmaro
15 May 2026
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No cuenta con estacionamiento y en la publicación te dicen que si
Gulmaro
Stayed 1 night in Apr 2026
Verified
8/10 Good
JOSE MANUEL
13 May 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Olía a baño, aún así que tenía cerrada la puerta del baño, de ahí en todo muy bien
JOSE MANUEL
Stayed 2 nights in May 2026
Verified
10/10 Excellent
Andony
13 May 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Andony
Stayed 1 night in May 2026
Verified
4/10 Poor
YAJAIRA PALOMA CAMACHO
12 May 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel con muy buena ubicación, mi habitación era una sencilla, demasiado calor, muy sofocado, cuenta con ventilador peeo no corre el aire debido a que tiene una centanita muy pequeña, era doficil descansar. El hotel es viejo por lo tanto la habitación olia mal, el baño no esta en opti.as condiciones. La cama incomoda. No lo recomiendo.
YAJAIRA PALOMA CAMACHO
Stayed 4 nights in Apr 2026
Verified
8/10 Good
Ricardo
12 May 2026
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación
Ricardo
Stayed 1 night in Apr 2026
Verified
8/10 Good
Carlos
11 May 2026
Liked: Cleanliness, staff & service
Disliked: Amenities
La limpieza no es su fuerte, el internet no llegaba a la habitación y el drenaje olía mucho
Carlos
Stayed 1 night in May 2026