First let me say that we spent a lovely 3 days at Vivo Resorts. The location is stunning - the massive expanse of almost private beach with crashing waves will stay in my memory a long time.
Most of the staff are super and the resort, being all apartments owned independently and then either with owners residing or people on vacation, had a really friendly vibe where lots of people obviously knew each other and participated in activities (yoga , volleyball, etc) with plenty of open and free space.
There was a whale swimming off shore on one day, and participating in the turtle release one evening was a real joy. So if there hadn’t been a few negatives , it would have been 5 stars. But here are the negatives-
- the room we booked (one bed penthouse) wasn’t available - they had overbooked. The alternative, whilst bigger, did not have the view or feel of the penthouse, even if it was priced slightly higher. The most annoying part was the staff were trying to make out that were giving us what we booked - in the end I took screen shots to prove something they absolutely knew (and eventually admitted). So the check in was incredibly annoying.
- WiFi was out for nearly a day
- Cleaners’ cleaning cloth was found inside my wife’s case. The case was open and it doesn’t seem that anything is missing , but a wierd occurrence nonetheless
Other than that, the food was excellent and most of the staff were lovely.