AMAZING!!! The staff and the attention was too notch. Definitely will be back.
Peter
於 2024 年 9 月住了 4 晚
10/10 優異
Jason
伴侶同遊
2024年9月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was super clean, and staff were outstanding. Highly recommend.
Jason
於 2024 年 9 月住了 4 晚
4/10 欠佳
Sandeep (Eden Prairie)
親子同遊
2024年9月11日
讚好:整潔度和住宿狀況
不滿:設施服務
We visited in September 2024. The property is in very good shape, and definitely luxurious. However, there are a few things that they can work on. Before anyone books this place, be mindful that this is a smaller resort as compared to many others, and as such have limited options available for food and entertainment. The location is fairly remote as well, which might work for folks seeking peace and quiet away from Cancun's crowded resorts.
Food was a major limiting factor for us, and hence the mediocre review. Even though they asked about our food preferences several times before even stepping foot on the property, and at the beginning of every visit to the restaurant, very little was done to accommodate gluten-free vegetarian food. Only on the last dinner did they provide extra options. We had to go outside for a few meals. The snacks in the room were disappointing as compared to other resorts. And they didn't replenish them even when we asked.
There is no entertainment to speak of. There are barely any activities as well, and the place is dead after 5 pm (with no pool side service either). The personal concierge was nice, but honestly didn't really help much beyond dinner reservations. The Kids club staff was amazing. Perhaps because of the off season, my kids were the only kids there (which worked for us). Overall a boring place for kids.
Sandeep
於 2024 年 9 月住了 3 晚
10/10 優異
Sasha Melo
伴侶同遊
2024年9月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved everything about this hotel this is my 4 time going
Sasha Melo
於 2024 年 9 月住了 6 晚
10/10 優異
JooYoung
2024年9月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
JooYoung
於 2024 年 8 月住了 4 晚
10/10 優異
PAWAN
2024年9月8日
讚好:整潔度、職員與服務和住宿狀況
Cleanliness and hospitality shown by staff
PAWAN
於 2024 年 9 月住了 2 晚
10/10 優異
Changyong
2024年9月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
Changyong
於 2024 年 8 月住了 3 晚
10/10 優異
Mary Alice
2024年9月4日
Mary Alice
於 2024 年 8 月住了 5 晚
10/10 優異
Valeria
家人同遊
2024年9月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Valeria
於 2024 年 8 月住了 5 晚
10/10 優異
Richard Ephrem (Belleville)
親子同遊
2024年8月31日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s secluded on a beautiful beach. Not much personnel at the time we went so had many options.
Richard Ephrem
於 2024 年 8 月住了 5 晚
10/10 優異
Roberta Noronha de Menezes
家人同遊
2024年8月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was wonderful.
Roberta Noronha de Menezes
於 2024 年 8 月住了 5 晚
10/10 優異
Daniel (oakland)
親子同遊
2024年8月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely fabulous!
Airport shuttle, check in, staff at the restaurants and pool, kids club for our kid… this’s a perfect place for adults, teens and kids.
Daniel
於 2024 年 8 月住了 7 晚
10/10 優異
Kevin Manuel Candelaria
2024年8月26日
讚好:整潔度、職員與服務和住宿狀況
Kevin Manuel Candelaria
於 2024 年 8 月住了 4 晚
10/10 優異
Mishael (Toronto)
家人同遊
2024年8月25日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly, attentive, professional staff; easy access to food and drink; well-equipped store on site; perfect stretch of beachfront; beautiful pools; no obnoxious clientele. Perfect place to unwind.
Mishael
於 2024 年 8 月住了 8 晚
10/10 優異
Cheaz
2024年8月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a super relaxing 5 Star resort (Maid, Butler Turn down service, golf cart pick up etc.) if you want excitement and partying this place is NOT for you! But, if you are looking to relax and talk to people at the swim up bar and be Pam pampered THIS IS IT! Also if you sit through a presentation to join they give you couples massage or free trip to an excursion… We enjoy this resort immensely.
Cheaz
於 2024 年 8 月住了 4 晚
10/10 優異
William (Fort Worth)
2024年8月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Staff at this property were amazing, by the second day they were call me by name, and traveling alone, that was a great bonus. Everything is awesome, I will be back!
William
於 2024 年 8 月住了 5 晚
10/10 優異
Vince
伴侶同遊
2024年8月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our stay was excellent. We will definitely recommend Grand Residences to our friends and family.
Vince
於 2024 年 8 月住了 2 晚
10/10 優異
Melanie
伴侶同遊
2024年8月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The best resort ever! The food, drinks, service, room were all top tier. We will be coming back again. I’d definitely recommend this resort to friends and family.
Melanie
於 2024 年 8 月住了 5 晚
10/10 優異
David
2024年8月15日
讚好:整潔度和職員與服務
David
於 2024 年 8 月住了 5 晚
10/10 優異
yufei (Issaquah)
2024年8月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome place to be if you want peace of mind.
yufei
於 2024 年 7 月住了 3 晚
10/10 優異
Efren Alejandro Samano
家人同遊
2024年8月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great rooms and service over all was fantastic. The food was also really good
Efren Alejandro Samano
於 2024 年 8 月住了 4 晚
10/10 優異
michael
家人同遊
2024年8月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Grand Residences did not disappoint! Everything was perfect. The service, the staff, the food, were all amazing!
This place has a laid back atmosphere, and that was exactly what I was looking for. No loud music, no unwanted sales' pitches for the time share. It was great!!! Will definitely consider returning in the future.
michael
於 2024 年 7 月住了 7 晚
10/10 優異
Karla
家人同遊
2024年8月5日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Espectacular. El servicio increíble, tienen mil detalles. La comida deliciosa. El hotel es tranquilo, súper familiar. Las instalaciones muy limpias y bonitas.