the resort is nice but not the BEST! you cannot step a foot in the beach! way too many seaweed . we requested for our suite to be cleaned everyday ,never happened I had to clean the room myself , take the trash out and go find clean towels. The fridge wasn't working and it took the 2 days to replace it the Ac stopped working the 3rd day and this is when they finally agreed on moving us to another room. the staff is extremely nice and friendly but you can tell the place is poorly managed . if we ever go back to Cancun I will definitely not go back to this resort
Rana
於 2024 年 6 月住了 5 晚
10/10 優異
Susana
家人同遊
2024年6月19日
讚好:設施服務
Great experience at the resort. Awesome staff and restaurants. I would definitely go back again.
Susana
於 2024 年 6 月住了 6 晚
8/10 不錯
Mina Samir Samy
家人同遊, 多人同遊
2024年6月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was so nice, but it's so big with limited internal transportation
Our room didnt have a hot water, they changed it.
Oveeall good and i would go there again
Mina Samir Samy
於 2024 年 5 月住了 7 晚
10/10 優異
ANGELICA DARLENY
家人同遊
2024年6月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I recently stayed at Hotel Marina El Cid, and it was an amazing experience. The service was impeccable, the rooms were comfortable and well-appointed, and the amenities exceeded my expectations. The staff was friendly and attentive, making my stay truly enjoyable. I highly recommend this hotel for anyone looking for a memorable and pleasant stay.
ANGELICA DARLENY
於 2024 年 6 月住了 3 晚
10/10 優異
Benjamin
家人同遊
2024年6月17日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay!!! Food was amazing, scenery was great and the staff was super helpful!!!
Benjamin
於 2024 年 6 月住了 4 晚
6/10 一般
Joshua Luke
家人同遊, 親子同遊
2024年6月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great resort. Great food. Great people. The only problem I had was at check in, they only had rooms on opposite sides of the resort. I expected two room, at least in the same building. They said the only way they would do that is if I “upgraded”. So after a long day of flights and traveling, I ponied up the extra $400 to stay in the room next to my kids. After hearing of similar experiences from some other people at the pool, I realized I got scammed. They prey on families that have young kids and try to get them to pay extra just to stay close to each other. What a shame. Such a great place to stay and the staff were great. All that they did that was great, and the only taste that was left in my mouth was the scam they do to get you to pay extra.
Joshua Luke
於 2024 年 6 月住了 7 晚
8/10 不錯
Olta
親子同遊
2024年6月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the fact you can walk around, so many pools and dining options. Kids loved the slide and tock jumping pool. Will definitely come back.