Sensira Resort & Spa Riviera Maya – All Inclusive是否設有泳池？

是，此住宿設有4 個室外泳池及兒童泳池。

入住Sensira Resort & Spa Riviera Maya – All Inclusive需要多少錢？

截至 2026 年 1 月 6 日，2 位成人於 2026 年 1 月 19 日入住Sensira Resort & Spa Riviera Maya – All Inclusive 1 晚的價格低至 HK$2,703.13，未連稅及其他費用。價格為過去 24 小時內搜尋未來 30 日住宿的每晚最低房價，可能隨時變動。請選擇日期以查看最準確的價格。

Sensira Resort & Spa Riviera Maya – All Inclusive是否寵物友善住宿？

否，此住宿恕不接待寵物。

Sensira Resort & Spa Riviera Maya – All Inclusive的泊車位收費多少？

此住宿提供免費自助泊車服務。

Sensira Resort & Spa Riviera Maya – All Inclusive的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：任何時間。

Sensira Resort & Spa Riviera Maya – All Inclusive位於哪裡？

此酒店位於莫雷洛斯港的海灘，距離彼譚皮治灣和莫雷洛斯港礁國家公園僅幾步之遙。距離莫雷洛斯海灘 2.9 公里。

Sensira Resort & Spa Riviera Maya – All Inclusive 莫雷洛斯港區

Q: Sensira Resort & Spa Riviera Maya – All Inclusive是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: Sensira Resort & Spa Riviera Maya – All Inclusive的泊車位收費多少？

此住宿提供免費自助泊車服務。

8/10 不錯

Mei

2025 年 4 月 9 日

感觉很

於 2025 年 4 月住了 3 晚

10/10 優異

Xi

2025 年 2 月 10 日

讚好：整潔度和職員與服務

於 2025 年 2 月住了 2 晚

6/10 一般

Dong Min

家人同遊

2026 年 1 月 5 日

讚好：整潔度、職員與服務和住宿狀況

We stayed at Sensira Resort & Spa Riviera Maya for 7 nights / 8 days with our family during the Christmas season. The price was around USD $1,500 per person, which felt reasonable for the time of year. Overall, the resort offers decent value for the price. The food quality was acceptable—nothing exceptional, but generally fine for an all-inclusive resort. Most staff members were friendly and did their best, and service in general was not bad. One recurring inconvenience was at the pool area, where towels were often unavailable. On multiple occasions, we had to wait 30 minutes to an hour just to get pool towels, which was frustrating, especially with children. The main disappointment, however, was how a hygiene issue was handled. We encountered a large cockroach-like insect (about 4 cm) in an indoor hallway. When reported, it was simply swept away and we were told not to worry. No immediate sanitation or pest control action was taken, and follow-up communication from the resort felt very minimal. We understand this is a tropical destination, but for a family-oriented resort, we expected clearer procedures and better guest reassurance when such issues are reported. In summary, Sensira is not a bad resort overall, and it may suit travelers who are not very sensitive to operational issues. However, improvements are needed in overall food quality, pool towel management and, more importantly, in how hygiene-related incidents are handled and communicated to guests.

於 2025 年 12 月住了 7 晚

6/10 一般

jeffrey william (Orlando)

親子同遊

2026 年 1 月 5 日

讚好：設施服務

不滿：職員與服務

I have stayed a number of resorts in the Riviera Maya area, this resort was definitely lacking on customer service compared to every single other one I have been to. The staff at the front desk and the dining areas are just not very friendly or helpful. For example, when we checked in, the guy who checked us in literally did not tell us a single piece of information about the hotel...dinning information, where to find things, etc. Not a big deal, but definitely strange. There are 3 al a cart restaurants and the buffet, the buffet could definitely use some improvements for dinner, and getting a seat at the 3 other restaurants can quite difficult/impossible. Most of the waiters we had during our stay were not very friendly, and would not really come around much at all, until after you were done, and then they would wait around for a tip. The most frustrating part of our stay here was the pool situation, every single lounger or chair was taken with people's towels by 7am every single morning. The hotel did nothing about people doing this, so people would just leave their things at the chairs all day long and there would never be anywhere to sit by the pool. The beach would usually have seating available, but the beach here is not swimmable, since the water was completely brown and full of debris...and according the the people who worked here, this is more common than not for their location, which is unfortunate.

於 2025 年 12 月住了 5 晚

4/10 欠佳

Louise

2026 年 1 月 4 日

不滿：整潔度和職員與服務

We would never stay at this hotel again. Check-in took forever, lots of waiting, and relatively unfriendly staff. Food: mediocre at best and in order to get any food you had to wait in line 30 minutes to an hour and even when it was your turn there was a high chance that they were out of what you wanted to order. Their system for dining was terrible. There is a cafeteria style restaurant that had the same thing every day and most of the food had been sitting there forever and was flavorless and boring. The other dining options were a Mexican restaurant, Italian res

於 2025 年 12 月住了 7 晚

10/10 優異

Gerardo

親子同遊

2026 年 1 月 4 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Me gustó la alberca sólo q un poco fría, la comida estaba rica pero pueden variar un poco más.

於 2025 年 12 月住了 5 晚

6/10 一般

Jessica (Greenville)

家人同遊, 親子同遊

2026 年 1 月 4 日

讚好：整潔度和住宿狀況

不滿：設施服務

need more restaurants options and more activities as week as pool chairs and towels .

於 2025 年 12 月住了 5 晚

6/10 一般

Sherma

2026 年 1 月 4 日

不滿：設施服務

It is very much for kids and families. The food wasn’t great and the beach is terrible water is brown and not a good view

於 2025 年 12 月住了 3 晚

6/10 一般

Rohin Krishnan

親子同遊

2026 年 1 月 4 日

讚好：整潔度、設施服務和住宿狀況

The overall experience at Sensira was quite positive. The food was delicious, housekeeping was excellent, and there were plenty of kid friendly.activities in the kids clubs and water park to partake in. However there were a few deficiencies for us as a family of vegetarians with small children to note as well. 0) Checkin: Was marred by the lack of a crib which was confirmed multiple times pver chat with the Sensira staff prior to arrival. As we arrived late, we asked for room service to bring some fruit and yogurt to our room. For this, we were charged $10 per visit - very odd for an all incisive to be charging for things they could easily bake into their room rate. 1) Food: Vegetarian food at rhe buffet was minimal and there was cross contamination when.preparing eggs, or any fried items. There was inconsistent usage of signage which made it hard to tell if the items were prepared in chicken stock or had seafood ingredients, or were truly vegetarian. The restaurants all had vegetarian menus, which compensated for this slightly, but getting a reservation at those restaurants was not an option, as we were told to stand in line to get a table, sometimes for an hour. The buffet also frequently had lineups. 2) Pool: was fridgid to the point of being almost unswimmable. I'm not sure why they wont just heat it. To be fair the kids pool was shallower and warmer, but still freezing. Their waterpark was great for our 5 and 2 year old, but simply too cold to enjoy.

於 2025 年 12 月住了 6 晚

2/10 很差

Mehdi Rakan

家人同遊, 親子同遊

2026 年 1 月 4 日

不滿：整潔度、設施服務和住宿狀況

The staff is rude.. you need to call room service over 10 times for someone to answer. The buffet is a long line because staff is short and never clean tables. They don't keep the resort clean. Never have towels always short. Need to wake up around 6am to find a lounge chair next to the pool. Wouldn't go there again

於 2025 年 12 月住了 5 晚

6/10 一般

Adrialys (Doral)

家人同遊, 親子同遊

2026 年 1 月 4 日

讚好：整潔度和職員與服務

This was our first time in this resort and this part of town. As you drive into the road that leads to the hotel the road was in poor shape. Horrible shape, so much so that in one of our tours the road pavement was so damaged, that my head touxh the celing of the van. As we got to the hotel, the check in experience wasnt the best and our little nightmare began. I want to point out and make it clear, the staff was amazing, specially isabel the lifeguard, she made our stay so nice, everyone in the pergolas reataurant, and our housekeeping staff. However, there are only three restaurants available, you can only make reservations for one of them. We had to wake up at 8 , to get reservationa for the steak restaurant, but if your reservation was foe 8, youll get in almost at 8:45. The other restaurants is as you come, so youll be makimg the line for a long time specially in high season. The pool area, we tried waking up early to get a spot and we were never able to find a bed. There was only one hot tub in the adults only zone, and if youre in the adult zone kids will still go by. The pools are not heated and this time of year given the position of the pools and the wind. It was hard to enjoy a pool day. The staff is great, but also exploided by the hotel. Given the amount of guest vs the amoint of employee, everything was overwhelming, my youngest had a blast but my oldest found it hard to find something fun to do. There is no turned down service.

於 2025 年 12 月住了 7 晚

4/10 欠佳

Anne Marie

親子同遊

2026 年 1 月 4 日

不滿：整潔度和住宿狀況

This was probably one of the worst experiences I’ve had at a resort. The swim up bar never opened, never enough chairs, hours to get into any restaurant when there were multiple open tables -they were just so understaffed that it made it impossible to serve the amount of people at the resort. The one night they did make up for our issues by giving us a nice dinner and our server Alex by the pool was fantastic. The kids did enjoy themselves as well. The state of the resort had mold all over and dirty floors in our friend’s room. It’s a shame because the resort has great potential but whoever is running it dropped the ball. I wouldn’t recommend until they are staffed properly and clean up the resort.

於 2025 年 12 月住了 5 晚

2/10 很差

Stefanny M

家人同遊

2026 年 1 月 3 日

不滿：整潔度和設施服務

Everything was awful. We booked a 7 day trip and left after 3 days. This isn’t a 5 stars at all. 2 at best. It’s dirty, food quality is awful, bad service and beach is nasty. Do not waste your time or money. Hotel did agree to refund the unused nights but now disputing with expedia to give me my money back and it’s a nightmare to deal with !!!!

於 2025 年 12 月住了 6 晚

4/10 欠佳

HAE RYOUNG

2026 年 1 月 3 日

Short staffs during the most busy time of the year. Mini bar ( fill up 1 time max) and room service are not included. Food..so so. You

於 2025 年 12 月住了 4 晚

6/10 一般

John

伴侶同遊

2026 年 1 月 3 日

At check in the room door did not close or lock. Main bar had a not so pleasant smell. The butler Rafael was pleasant and polite helped when he could. Rules for pool area not enforced such as holding chairs for more then 30mins unattended. Not your fault but the beach was covered with seaweed maybe due to time of year. Food from room service was inconsistent some days tasted good and others it did not.

於 2025 年 12 月住了 11 晚

4/10 欠佳

Olivia

家人同遊

2026 年 1 月 3 日

讚好：整潔度

The hotel appeared to be short-staffed during the busiest season of the year, and check-in took about an hour. There is an additional charge for a second minibar refill, as well as a 200-peso fee each time room service is ordered. The buffet food was acceptable but nothing special. As we have two children under 5, we appreciated the kids’ pool with slides and the indoor playground, which were great for young children. However, the beach was not suitable for swimming. Unlike some other hotels, seaweed was not regularly removed, which made swimming difficult. Overall, our stay was satisfactory, but we would likely choose a different hotel next time.

於 2025 年 12 月住了 5 晚

10/10 優異

JOSE OSCAR PERALES

親子同遊

2026 年 1 月 2 日

讚好：整潔度、設施服務和住宿狀況

La fiesta de año nuevo estuvo increíble! Dieron la milla extra para que la celebración fuera memorable. A pesar de ser temporada alta, había mucho personal para atender a todos y todos con excelente actitud de servicio. La habitación muy bien. La comida bien. La playa cuando llegamos tenía demasiado sargazo pero se fue limpiando y para los últimos días ya estaba muy bien para meterse. Volvería con mis hijos!

於 2025 年 12 月住了 5 晚

6/10 一般

Beena

家人同遊

2026 年 1 月 2 日

讚好：設施服務

Overall it was a nice stay, but things have changed over time, the buffet was tired and boring, certain services were paid that were free before, there were never any towels. And I know the beach conditions are not in their control but it was so muddy and brown.

於 2025 年 12 月住了 5 晚

4/10 欠佳

Janelle Ashley Evelyn

親子同遊, 伴侶同遊

2026 年 1 月 1 日

不滿：整潔度、設施服務和住宿狀況

From the moment we steps foot into this resort it was a nightmare. The road getting in was awful, made me so sick. Poor road conditions. Our flight was delayed and the gentleman who checked us in at midnight, seemed like it was his first shift. Should not have taken almost 25 minutes which is not ideal with 3 young children. Our room was very basic. Pictures do not do justice to how worn down the facilities are. Tiles on the bedroom floors broken. No door to the bathroom which makes it hard at shower time. There’s way too many guests for the amenities offered. The pools were over crowed and not nearly enough chairs for guests. If you’re not awake by 6-6:30 to save 2 you aren’t getting any. Lines, lines, lines. Everywhere you went there was lines. Never enough staff working, we felt awful for the staff, they looked beyond tired and over worked. They were very nice. Lines to get drinks, lines to get towels (if there even were any), lines to get into why restaurent, because you are not able to prebook dinners anywhere with the except of the steak house, which can only be done at 9am in the lobby (which again requires standing in a long line and going at 8:30 to even get a spot in line) then only to be told its full for the following night, can not prebook for a few days away, only the following day. Restaurants open at 6pm, suggest getting in line at 5:30 to even potentially get a table. We stood in line one night 5:40-6:30 only to be told there were no tables left. Can not swi

The poorly cheaply made hotel bracelets with room key. Lasted nearly a day.

Tiles found all over the property. Especially in the pools. My daughter would bring me handfuls every day. Not safe for young children

What the actual kid area looks like. No greenery like they show in their pictures. Slides are very steep, especially for young children. My youngest fell way too many times and has over 7 bruises and cuts on himself from their equipment.

於 2025 年 12 月住了 5 晚

6/10 一般

Dilmeet (Brampton)

2026 年 1 月 1 日

Room was ok, there was mostly shortage of towels

於 2025 年 12 月住了 6 晚

6/10 一般

Donovan R

家人同遊

2025 年 12 月 31 日

讚好：整潔度

不滿：設施服務

Hard to get chairs, a lot of other issues not related to the pool area, staff good but short handed

於 2025 年 12 月住了 6 晚

8/10 不錯

Simon

家人同遊

2025 年 12 月 31 日

讚好：整潔度、設施服務和住宿狀況

The rooms was spacious

於 2025 年 12 月住了 7 晚

8/10 不錯

Samira

家人同遊

2025 年 12 月 30 日

讚好：整潔度、設施服務和住宿狀況

Great resort for kids, food and service was average.. but overall it was a nice experience

於 2025 年 12 月住了 7 晚

2/10 很差

Kushtrim

家人同遊, 親子同遊

2025 年 12 月 29 日

不滿：整潔度、設施服務和住宿狀況

Other than the staff who seemed overworked and understaffed, this place is a money dump and should be avoided at all costs. The quality of food in just about any restaurant is low, and the only place they serve good quality food (the steakhouse) requires 24-hour advance reservations. If you aren’t there by 9 AM the day before, forget about being able to make a reservation. Rooms got cleaned every other day, with only 2 towels for a family of four. Pools weren’t cleaned while we were there for a week, and trying to get a towel for the pool chair felt like the Hunger Games. Getting a seat at the beach or pool required waking up at 5:30 or 6 AM so that you had a place to sit and enjoy your much-deserved vacation. The beach was dirty—plastic debris was everywhere—and forget about swimming due to vegetation that apparently accumulates heavily in that area. Bottom line, as I mentioned, other than the staff who worked their tails off and were still kind, avoid this place at all costs, especially if you don’t want to spend Christmas at this resort. By far the worst place we’ve been to in Cancun. Oh, and you have to beg them to bring water to your room. Every day you had to ask for basic amenities that you’d already paid for—like shower gel, water, towels, etc

於 2025 年 12 月住了 7 晚

8/10 不錯

Jim

親子同遊

2025 年 12 月 29 日

讚好：整潔度、設施服務和住宿狀況

Sensira – The Good the Bad and the Ugly Stayed for a week over Christmas 2025. A real mixed bag. Let’s start with the bad and the ugly because there are plenty of posts about the good – and rightly so. Number 1 bad is towels. Unless you got them at 8am or took them back to your room overnight they were impossible to get many days. People were grabbing 6 at a time. Number 2 bad was the adults only French Restaurant. It is only open one night a week and you had to be queuing at 8:30 Friday to get a reservation for Saturday – that’s just about OK. They also didn’t mention when making the reservation that there is a dress code of long pants and no open toed shoes and it says casual in their own restaurant web page – we only found that out from another review and several people were embarrassed at the door. The worst was however that it was fully charged with appetisers $20 Mains $30++ and drinks through the roof. Can’t say it was worth it because we left before the meal, as had several other people and it left a bad taste on our last day. Thirdly it is impossible to get small change for tips. They are shooting their own staff in the foot and embarrassing guests who might otherwise be tipping much more frequently. The only ATM on site dispenses large denomination US dollars only, not Pesos. The lounge bar staff can break a few notes later in the day when they had gathered a lot of tips, but not often. Last moan before the positives – the road is awful. Massive potholes everywhere.

於 2025 年 12 月住了 7 晚

Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive

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