The service at the hotel was awful. The first day we arrived, our rooms were flooded, and to get a resolution, the from desk at night took about two hours to give a partial resolution to just reassign us to another room. The same person was arranging room service and prefer to disconnect the phone, so no more callas can come in. The stuff was very rude at the restaurants and when the stations were empty, they didn't refill them. When asking for utensils, crackers or anything missing, they just said they they didn't have any more. They were very rushed and rude to take the orders (at the VIP premier restaurant and Los Olivos). The option to eat were very limited and there was a long line to eat at the buffet. Once seated, while going to grab food, they reassigned the tables to new people and just ignored the initial guest assigned to the tables. They didn't refill body wash or shampoo dispensers, the blankets weren't clean and despite of asking to replace them multiple times, those requests were ignored. We booked three rooms and the whole family came back with rash in the skin due to the dirty blankets, too. They just said that the hotel didn't have enough people to attend all guest requests. I have to mention that this is not even high season, I can't imagine how the operate during peak season. The reception person at night didn't know to handle guest issues and his only excuse was that the manager would be there in the morning. Horrible stay at this place. Horrible!