Riads in Puerto Vallarta
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Top Puerto Vallarta Hotel Reviews
Barceló Puerto Vallarta - All Inclusive
2/10 Terrible
"We were very disappointed with our visit. We choose a suite which allowed us to have premium service. No one explained to us what that entailed. We were directed to a separate area to eat upgraded drinks and we could eat there. The people serving in that area were rude and did not help in anyway when we asked about premium service.We were not allowed to take any drinks with us unless in a paper cup that leaked within 10 minutes. No one told us we could book the restaurants in that lounge even though we booked through the lobby desks and the person there could have let us know when she saw our bracelet. Our room closet was so moldy we had to throw away clothes that were in there for the 10 days we stayed. We called room service to ask if they could sell us or bring us some dish soap so we could wash my grandson’s bottles, we went through 4 different departments and received hot water and tea. We do know limited Spanish but it was not uncommon to try to talk staff at the hotel, including front desk staff and they did not have a clue what we were saying. We have stayed at other Barcelo properties but never had premium service and we were very disappointed when we returned home and talked to our friends that had the service before and they told us all the perks it included. I don’t know if we will book another Barcelo after this experience. We have been to Mexico many times and never had such poor service."
Hotel Porto Allegro - Near Malecon
4/10 Poor
"Horrible staff for responding for a safety issue. Fire detector kept ringing in the middle of the night due to battery being LOW. Staff said just remove it and we will replace it tomorrow. I said NO! It’s my safety AND LIFE AT STAKE HERE — what if there is fire tonight while I am sleeping? You wan to RISK MY LIFE?!” Staff was annoyed after replacing battery and started slamming doors 🚪 and staring at me looking mad . He just left and slammed the door! SO RUDE!"
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only
10/10 Excellent
"Front desk, The bellman helped me with my luggage, the suttle driver, the trolley drivers were amazing, they gives us great welcome, and excellent service. The staff from restaurants are fantastic, they gives us great service. I really recommend Mousai Hotel in Puerto Vallarta, Mexico ( adults only) has great views, clean rooms, great environment, amazing service. Love this place, definitely come back again."
Hotel Rio Malecon
8/10 Good
"El wifi falla mucho y el servicio del personal fue un poco descortés."
Hotel Casa Iguana Mismaloya
2/10 Terrible
"Not at all like the photos and when we came back the window and door was open. Dont recc. Also not accessible to walk around."
Grand Park Royal Puerto Vallarta - All Inclusive
10/10 Excellent
"Muy buen lugar para vacacionar"
Casa Kimberly - Near Malecon
10/10 Excellent
"we stayed at this property for 10 days and from start to finish they treated us like a royalty. The concierge were great and helped with everything. The housekeeper kept that property so clean it was insane and the restaurant was five star. We’ve stayed in PVR many times before and this was one of our best stays if not our best. We will definitely be staying here again and I can’t wait."
Barcelo Puerto Vallarta All Inclusive
4/10 Poor
"Did not recommend the hotel is not clean at all. Pictures are nothing what the actual premise looks like and the staff is very rude."
Hotel Mousai Puerto Vallarta Adults Only
10/10 Excellent
"It is the best spot in the whole Hotel. Ask for Angel, he is awesome"
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