Now I had my third visit to this hotel and with my next visit the hotel is getting worse and worse in service! The service is always very long: Check-in: we arrived at the hotel and no one greeted us, we wait 30 minutes, we do not have the opportunity to have a drink. Check-out: there is only one employee and we wait again for 20 minutes! We go to breakfast every day and again wait 20 minutes to place an order and again wait 30-50 minutes for our cooked breakfast to be delivered to the table! We make a dinner reservation, come to the restaurant and again wait 15-45 minutes! We arrive at the roof top-pool and again there is a problem: there are no free sun loungers, again we wait for at least an hour sitting on chairs. But a bad surprise from the hotel was waiting for us ahead!!! on the day of our check-out, after 12 noon we are not able to get a drink, even plain water, get a snack and eat! I have never experienced this in any hotel in Mexico! We will never return to this hotel again and we do not advise our friends and other people to come to this hotel. The hotel staff does not react in any way to complaints from customers! I told the employee that I would not leave a bed review for the hotel, but he told me anyway!