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凱藝酒店的評價

2.5 out of 5
凱藝酒店
1020 W College Street, Pulaski, TN

評價

7.0

不錯

10 分評分，優異；111 則評價中有 32 則" "
8 分評分，不錯；111 則評價中有 27 則" "
6 分評分，一般；111 則評價中有 21 則" "
4 分評分，欠佳；111 則評價中有 18 則" "
2 分評分，很差；111 則評價中有 13 則" "

7.2/10 

整潔度

7.6/10 

職員與服務

6.6/10 

設施服務

6.6/10 

住宿狀況

7.2/10 

環保程度

評價

4/10 欠佳

Rebecca

家人同遊
不滿：整潔度、職員與服務和設施服務
My advised the staff that my handicapped elderly mother would be traveling with me. There was only one handicap parking space on the lot. Also we had four people and got one wash rag and three towels. The loud music coming from the room next door with men going in and out all night and two girls staying there should have been a clue as to what was going on all the while a man sat outside in the car watching the room. I won’t be back to this motel and will not suggest it again.
於 2024 年 4 月住了 2 晚
Laurie 於 2024年4月17日的回應
Rebecca,Thank you for completing the online review, we do appreciate it and I will talk to the staff in regards to these issues.

6/10 一般

Jay

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
Tub was nasty in poor condition. Faucet hung way off the wall - not flush with tub wall. You could see the PVC pipe. Check in guy looked very rough - no personality. No one at desk at checkout. Dropped off key.
於 2024 年 3 月住了 1 晚
Laurie 於 2024年4月9日的回應
Jay,Thank you for taking the time to complete our survey and I will be checking the room you were in. Hope you have a great rest of the week.

2/10 很差

Trevor

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Dirty hotel and the breakfast is terrible
於 2024 年 3 月住了 1 晚
Laurie 於 2024年4月1日的回應
Thank you for completing the review, we appreciate your feedback and I will speak to the housekeepers.

10/10 優異

Joshua

商務旅客
Great place for a great price … clean and friendly staff
於 2024 年 3 月住了 2 晚
Laurie 於 2024年4月1日的回應
Joshua,Your feedback is important to us and we appreciate you taking the time to complete our survey. Safe travels.

10/10 優異

Bruce

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a quiet night and had a great time.
於 2024 年 2 月住了 7 晚
Laurie 於 2024年3月12日的回應
We are so glad that you stayed with us and enjoyed your stay. Also, thank you for taking the time to complete the survey.

8/10 不錯

Thomas

不滿：住宿狀況
於 2024 年 3 月住了 1 晚
Laurie 於 2024年3月4日的回應
Thomas,Thank you for completing our online review, we appreciate it so very much. We hope you come again to stay with us.

6/10 一般

Rachelle

於 2024 年 1 月住了 4 晚
Laurie 於 2024年4月1日的回應
Rachelle,Thank you for completing our survey, we greatly appreciate guest feedback so that we can make our hotel better.

8/10 不錯

Rebecca

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Parking for second building was not good — next to a noisy bar.
於 2024 年 1 月住了 1 晚
Laurie 於 2024年1月29日的回應
Thank you for completing our review, we really appreciate it. Have a wonderful rest of the week.

2/10 很差

Charles (Wyoming)

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
We checked in, she gave us the 2nd story. No elevator! I asked for the 1st floot, she gave us the 1st floor in a different non attached building. That building shares it's parking lot with a Mexican restaurant/bar. So there's NO parking available. We go to the room, it's open, we look no one is there. We load in, and the door will not shut! Or lock in any way. We move to the 3rd room,im tried 9 hour drive.dirty stained floor, stained bed spread, stained sheets, 1 of the 2 beds seemed serviceable. Still no parking at thiS room either. Had to park on the other side of the building. I give up! You win! Im tired
於 2024 年 1 月住了 1 晚
Laurie 於 2024年1月29日的回應
Thank you for completing the online review regarding your stay. I will look to see what room you were in to address the issues with housekeeping.

10/10 優異

Cary (Pulaski)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Laurie, GM 於 2024年1月22日的回應
Thank you for the very nice review and for taking the time to complete it. We hope you come again to stay with us!

6/10 一般

David

伴侶同遊
讚好：整潔度
於 2023 年 12 月住了 1 晚
Laurie 於 2024年1月4日的回應
Thank you for taking the time to complete our survey. We hope that you come again to stay with us, soon!

10/10 優異

SUE

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Laurie 於 2023年11月15日的回應
Sue,Thank you for taking the time to complete our survey. We really appreciate it and hope you come again to stay with us!

10/10 優異

Vivian

於 2023 年 11 月住了 1 晚
Laurie 於 2024年1月4日的回應
Thank you for the nice online review, we greatly appreciate you staying with us and hope to see you again!

8/10 不錯

John

讚好：整潔度和職員與服務
Cleanliness could be improved. Not sure linen was fresh on my bed.
於 2023 年 11 月住了 2 晚
Laurie 於 2023年11月14日的回應
Thank you for taking the time to complete our online survey. Your feedback is very important to us. We absolutely do always put fresh linens on the beds.

10/10 優異

Billy

讚好：整潔度、職員與服務和住宿狀況
It’s very nice
於 2023 年 10 月住了 1 晚
Laurie 於 2023年11月1日的回應
Billy,Thank you so very much for the nice review. We hope that you come and stay with us again, soon!

4/10 欠佳

Maison

家人同遊
不滿：整潔度和住宿狀況
There was roaches all in my room.
於 2023 年 10 月住了 1 晚
Laurie 於 2023年10月27日的回應
Thank you for letting us know. We have pest control come every single month, but if there is an issue, we are glad you let us know. I will look to see what room you were in so we can handle this issue.

6/10 一般

Charles

讚好：整潔度和客房舒適度
不滿：職員與服務
Inconvenience
Bed was comfortable, and slept good. Every day I come back from visiting my family, I had to get my key reprogrammed, and the last two nights they didn’t want to Leave coffee packets for the morning, I am up around 2 & 3 in the mornings, and no place is open that early with coffee. I got some the first time I noticed before bed, my last night I just had them reprogram my key, grabbed my things left! I got coffee at home, I’ll never stay there again.
於 2023 年 10 月住了 4 晚
Laurie 於 2023年10月16日的回應
Thank you for completing our online survey, we greatly appreciate your feedback. I will let housekeeping know about the coffee situation. We also have coffee 24/7 in the lobby. Sometimes the RFID keys can get un-programmed by being near cell phones and some machinery, sorry that this was an inconvenience for you. Hope you have a great rest of the week,

10/10 優異

Doris

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚
Laurie 於 2023年10月16日的回應
Thank you for the very nice review. We greatly appreciate it and hope that you have safe travels.

10/10 優異

John

Ok not great
於 2023 年 10 月住了 1 晚
Laurie 於 2023年10月16日的回應
Thank you for the nice review, we greatly appreciate it and that you for staying with us.

10/10 優異

Dennis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Laurie 於 2023年10月10日的回應
Thank you for the very nice review, we greatly appreciate it and we hope that you come and stay with us again.

4/10 欠佳

Susanne L.

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Check in was easy, items in bathroom need to be updated, breakfast had very minimum in selections. Non smoking room smelled like smoke.
於 2023 年 9 月住了 1 晚
Laurie 於 2023年9月18日的回應
Thank you for taking the time to fill out the online survey, we greatly appreciate it. I will see what room you were in and have housekeeping check it.

10/10 優異

Frank

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was very conveniently located. I was able to check in very easily. The people they were friendly, helpful, and Curtiss. The room was very clean and I enjoyed my stay. Check out was very quick, and the breakfast was very good.
於 2023 年 8 月住了 1 晚
Laurie 於 2023年8月31日的回應
Thank you so very much for the kind review, we greatly appreciate it and hope that you come to stay with us again soon.

6/10 一般

Amy

讚好：客房舒適度
The room smelt like mildew and the tv didn’t work
於 2023 年 8 月住了 1 晚
Laurie 於 2023年8月31日的回應
We do apologize regarding the cable. Our provider we had for over 20 years decided to quit offering cable in our area and we have had to sign up with a new provider, but in doing this, we had to re-install all new wiring and fiber optics in all the rooms and it is taking a little bit. I will look up the room you were in to see about the other.

2/10 很差

James

不滿：整潔度、職員與服務、設施服務和住宿狀況
This location is one of the lowest quality "Quality Inn" that I have ever experienced. Upon check-in I was informed that there was no cable, that was strike one. I was then surprised to find that my room was not secured as it was unlocked, and door cracked open upon arrival. The room itself was dirty, had bugs, looked like no one had cleaned the tub, the safety lock at the top of the door was broken off and for a non-smoking room it reeked of cigarettes (and don't get me started about the "Ladies of the night" that was just hanging around). I requested a new room and to my surprise it was worse off than the one I was originally given. I will NEVER stay at this hotel again; I would rather travel an hour back and forth from some other area that I know is a safe and decent hotel.
於 2023 年 7 月住了 5 晚
Laurie 於 2023年8月7日的回應
Thank you for filling out our online survey and we do apologize for your stay not exceeding your expectations. I will be discussing this with the owners and housekeeping.

6/10 一般

Dieldrich

家人同遊
讚好：職員與服務
於 2023 年 7 月住了 1 晚
Laurie 於 2023年8月7日的回應
Thank you for your survey, we greatly appreciate it and we hope that you have a great week.

2/10 很差

Devontae

於 2023 年 7 月住了 1 晚
Laurie 於 2023年8月31日的回應
Thank you for completing the survey. Hope you have a great weekend.

2/10 很差

Rocky

不滿：職員與服務和住宿狀況
How come you have no cable service! Pay your bills. Hotel guests expect to be to relax. The premises of the hotel really stunk to a dead animal.
於 2023 年 6 月住了 1 晚
Laurie 於 2023年7月7日的回應
This is not a billing issue. We had the same service provider for over 20 years and they decided to discontinue doing cable service all together. We signed a contract in plenty of time where there should have been no lapse, but the new company keeps changing the install date because new lines have to be run through all the buildings. Yes, it has been extremely inconvenient and we do apologize.

10/10 優異

Dominic

讚好：整潔度和職員與服務
Excellent
於 2023 年 6 月住了 1 晚
Laurie 於 2023年7月7日的回應
Thank you for the excellent review, we greatly appreciate it. We hope you will come again to stay with us.

8/10 不錯

Robert

伴侶同遊
讚好：職員與服務
Overall, very satisfied. A very good alternative to the outrageous prices of motels closer to Nashville. Small town quaintness, good dining options, and nice people. Price is right for the value. I’ll stay here again.
於 2023 年 6 月住了 1 晚
Laurie 於 2023年7月7日的回應
Robert,Thank you for the very nice review and we greatly appreciate it so very much.

2/10 很差

Stanley

伴侶同遊
不滿：職員與服務和住宿狀況
Nothing this was one of the the worst hotel experiences ever. Our room had a broken chair and a unsealed piece of sheetrock under the sink with no iron and no television and no money taken off the bill for the inconvenience and this was the second room because the first room had the door open and no sheets or any bedding and it had a odor. Not a good experience at all.
Laurie 於 2023年7月7日的回應
We sincerely apologize that your stay did not exceed your expectations. I will definitely be looking into the issues that you have expressed.

8/10 不錯

Reiner (El Paso)

於 2023 年 6 月住了 1 晚
Laurie 於 2023年7月31日的回應
Thank you for taking the time to complete our online survey, we greatly appreciate it. We hope that you will come stay with us again, soon!

6/10 一般

Durand

The walls are too thin! You can hear every word other guests were saying with normal conversations.
於 2023 年 6 月住了 2 晚
Laurie W, GM 於 2023年6月20日的回應
We hate to hear that your stay did not exceed your expectations. We do appreciate the feedback and we hope that you have a great week.

10/10 優異

Kay W.

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Clean and comfortable! If I come to Diana singing again I will stay there.
於 2023 年 6 月住了 2 晚
Laurie W, GM 於 2023年6月13日的回應
Thank you for such the nice review, we greatly appreciate it! We hope you had fun at the Diana Singing!

4/10 欠佳

Hannah

家人同遊
不滿：住宿狀況
They overbooked then assumed someone with the same last name as me was family and called them to seek approval of moving me from a queen double room to two “queen” single rooms (I have a full sized bed and queen at my house and they were full sized beds). Apparently got a refund for half my stay, but have yet to see the money in my account. Staff was pleasant, but manager was rather hostile when confronted about this situation and hung up the phone when I called her out on her behavior and stated, “you don’t know who you’re messing with” Had better luck when it was The Richland Inn
於 2023 年 6 月住了 3 晚
Laurie W, GM 於 2023年6月13日的回應
We apologize that your stay did not exceed your expectations, but we did offer for you to cancel with no cancellation fee and we did discount your rate. I did explain to you that the refund would have to come from Expedia and it may take awhile to go through the process. I processed the refund to Expedia on our end immediately. As for the full size beds, we do not have full size beds, only kings and queens, I know this because I did the order myself when we bought new mattresses. We put you in the 2 separate queen rooms right next door to each other so that your party could stay close together. I know that you were tired, but we did try and remedy the situation and accommodate your needs to the best of our ability as the system accidentally overbooked. I am sorry you felt like I was rude, but I asked you multiple times to not scream at me so that I could help you.

6/10 一般

Vivian

於 2023 年 5 月住了 1 晚

4/10 欠佳

Jamie

商務旅客
讚好：整潔度、職員與服務和客房舒適度
When checking in we were not told that the hotel had no cable tv through out the hotel.
於 2023 年 5 月住了 1 晚
Laurie W, GM 於 2023年5月10日的回應
I apologize for the lack of information. We have signs posted upon entering the inn as well as the front desk. We are offering almost 30% off due to this inconvenience. We will take your complaints into consideration and inform staff to be more verbal about this.

2/10 很差

Sheron

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Would not stay again.
Sheets and bed covering was dirty. They did come change them.
於 2023 年 5 月住了 2 晚
Laurie W, GM 於 2023年5月9日的回應
Thank you for completing our survey, your comments are greatly appreciated and we apologize for not exceeding your expectations.

4/10 欠佳

Cheryl

家人同遊
不滿：住宿狀況
There was no TV. No breakfast. Tried to make direct reservation and was told go through third party then when had NO cable or breakfast(other than dry cereal) could not get discount because had gone through third party!!
於 2023 年 5 月住了 1 晚
Laurie W, GM 於 2023年6月13日的回應
Thank you for taking the time to complete the online review and yes, I know the no cable is terrible. Our local provider that we have been with since 1995 totally quit offering cable and we had to have all new lines run throughout the buildings and the current provider's crews we went with got delayed so it has delayed the installation. As for the OTA, I will try and see who told you that we could not take direct reservations because I have instructed all front desk to take direct reservations and give the cable discount.

4/10 欠佳

Kate

家人同遊
讚好：職員與服務
不滿：住宿狀況
After traveling all day, we just wanted a nice place to lay our heads. We reserved 1 king room and 1 queen room. We got 2 double bed rooms. One smelled of smoke so terrible we had to leave the door open to air it out. And the place next door has VERY LOUD music. Couldn’t relax at all!
於 2023 年 5 月住了 1 晚
Laurie W, GM 於 2023年5月9日的回應
Thank you for completing our survey, I have spoken to the staff and re-trained them on these situations.

2/10 很差

Royce

不滿：職員與服務、住宿狀況和客房舒適度
Very Dissatisfied
Staff at desk was not very professional at all. Friendly enough but a bit to personable. Someone was obviously living on the 2nd floor cleaning outside there room with plants and cleaning supplies we had to navigate around. The room had an overall cheap feel to it and the floors even felt like they were very thin. I feel sorry for anyone in the room below us. The toilet didn't want to flush. My apologies to house keeping. The shower was felt like I might fall thru it. I weight 330 lbs but still. Standing in it was a bit unsettling. The guy at the desk in the morning when I checked out was nice but he did have three teardrops tatooed on his right cheek which really topped off an uncomfortable visit. The vibe of the place honestly made me concerned that my family or my vehicle were not very safe.
於 2023 年 4 月住了 1 晚
Laurie W, GM 於 2023年5月9日的回應
Thank you for response and I have spoken with the staff and made them aware. Your comments are greatly appreciated.

2/10 很差

Brenda

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We stayed three nights at Quality Inn. We had no hot water, the food in the continental breakfast was terrible, and we couldn’t get any service at the front desk. The young man stayed in the side room or on break.
於 2023 年 4 月住了 1 晚
Laurie W, GM 於 2023年5月9日的回應
Thank you for completing the survey, we have checked the hot water situation and all checked out in the rooms, so I am not sure what happened there. I have spoken to the front desk clerk on duty that not and hopefully remedied the situation for the future.

4/10 欠佳

Caitlyn

讚好：職員與服務
不滿：住宿狀況
於 2023 年 4 月住了 2 晚
Laurie W, GM 於 2023年5月9日的回應
We appreciate you taking the time to fill out the survey and I have shared it with the staff.

10/10 優異

Pam

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was quiet and accessable
於 2023 年 3 月住了 2 晚
Laurie W, GM 於 2023年4月11日的回應
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 優異

KEVIN

於 2023 年 3 月住了 1 晚
Laurie W, GM 於 2023年5月2日的回應
Thank you for the very nice review, we greatly appreciate it and hope you come and stay with us again.

8/10 不錯

Matthew

家人同遊
讚好：整潔度和客房舒適度
Not bad
Beds were nice and room was clean, continental breakfast basically non existent.
於 2023 年 3 月住了 1 晚
Laurie W, GM 於 2023年4月11日的回應
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I will talk to the team about the breakfast.Thank you so much for your business and we look forward to seeing you in the future.

4/10 欠佳

Gloria

讚好：職員與服務
不滿：住宿狀況
Rooms were dirty. Service was good. You get what you pay for.
於 2023 年 3 月住了 1 晚
Laurie W, GM 於 2023年3月27日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Laurie WhitworthOffice ManagerQuality Inn931-363-0006

10/10 優異

Dominic

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice room in excellent condition
於 2023 年 2 月住了 1 晚

8/10 不錯

donald lee

於 2023 年 2 月住了 1 晚
Laurie W, GM 於 2023年3月27日的回應
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Laurie WhitworthOffice ManagerQuality Inn931-363-0006

10/10 優異

Kathy

家人同遊
讚好：整潔度和職員與服務
Would recommend!
於 2023 年 1 月住了 2 晚
Laurie W, GM 於 2023年1月30日的回應
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Laurie WhitworthOffice ManagerQuality Inn

10/10 優異

Carmine

於 2022 年 12 月住了 1 晚
Laurie W., GM 於 2022年12月31日的回應
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are so glad you enjoyed your stay!Thank you so much for your business and we look forward to seeing you in the future.Kindest regards,Laurie WhitworthOffice ManagerQuality Inn