I had my pool bag "stolen." I left my belongings on two lounge chairs: hotel towels, my purse, which contained valuables like a cell phone and my prescription glasses. The rest were pool items, plus flip-flops around the lounge chairs. We went into the water with our son and stayed for about 30 minutes. When we returned, there were two people in our spot. At first, we thought we had the wrong spot. We asked the people if they had seen our things, and they said it was empty when they arrived. We called security and explained what had happened, but instead of being welcomed, we were constantly questioned as if we were wrong and might have been robbed. They said we had to follow procedures by filling out a form, which I completely understand. However, the security guards showed no empathy whatsoever. Since I had left my phone in the room—only my wife's was in the bag—I thought I could locate hers using Find My iPhone. We could see her phone moving through the app. I tried to show them, but they were more concerned with the procedure, sometimes being rude, as if it were our fault for the disappearance. In the end, they pulled up the camera and saw that, in fact, two people had taken our things, gone after them, and recovered them. When they returned them to us, there was no apology. I felt completely unprotected and neglected by a place whose purpose was to rest and relax. I wouldn't recommend it to anyone and will definitely never return.