La comida es la misma en todos los restaurantes, los empleados sobre todo en los bares te quieren imponer propinas, se les quitan las ganas a uno de dar
Carolina Gonzalez
2025 年 7 月入住 4 晚
10/10 超赞
Fadil
与配偶出行, 团体旅客
2025 年 8 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect on our stay
Fadil
2025 年 7 月入住 7 晚
8/10 还可以
Francine,East Rockaway
与家人出行
2025 年 7 月 31 日
满意:清洁度、服务设施、住宿条件和设施
Our biggest gripe about this hotel was the buffet. We didn’t enjoy lunch or dinner there but breakfast was ok. We made reservations at the specialty restaurants for dinner to avoid eating at the buffet. And the food in the specialty restaurants was delicious! Just make sure you make reservations for your entire stay when you get there because they book up fast. The room was clean and comfortable but the bathroom was a little strange. I didn’t have a problem with the sinks being on the outside of the bathroom, I actually like that but there wasn’t much privacy in the toilet or shower area. Only frosted doors blocking you from your roommates and they didn’t go all the way to the ceiling so it was quite uncomfortable at times. Other than that we loved our stay here. The staff work very hard for very little money. They really try to accommodate you. The pool area and grounds are gorgeous and huge.
Francine
2025 年 7 月入住 7 晚
10/10 超赞
Omar
2025 年 7 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
Lo unico que pido es que este Hotel no se dañe y siga mejorando.Todo estuvo super
Omar
2025 年 7 月入住 6 晚
10/10 超赞
Angel Efrain Colon
与家人出行
2025 年 7 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente hotel para vacaciones familiares y grupos grandes. Sobre todo si tienes niños. Las varias piscinas con temáticas son lo mejor! Y la disponibilidad de medios de transporte dentro del hotel en forma de tren le dan un toque mágico.
Angel Efrain Colon
2025 年 7 月入住 6 晚
10/10 超赞
Jose
与家人出行
2025 年 7 月 31 日
满意:清洁度
Everything was fine
Jose
2025 年 7 月入住 3 晚
4/10 很差
Lynn
与家人出行
2025 年 7 月 31 日
不满意:员工和服务、服务设施、住宿条件和设施
Room has a ceiling leak, asked for towels up to the room, never got it, staff were rude as we didn’t speak Spanish, no severs around the pool or around to clean the pool so cups and spilled drinks everywhere. Pool tiles were coming up as we were swimming, cockaroach ran over my daughters foot as we were walking,
Lynn
2025 年 7 月入住 6 晚
4/10 很差
Dominic Anthony
与家人出行, 团体旅客
2025 年 7 月 31 日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Resort was beautiful, well kept, and very clean.
Service was the downfall. Language barrier made it very difficult to the point where we didn’t have one dinner where all the entrees were correct and even some dinners where someone didn’t get a meal at all. Bartenders seemed to cater to Spanish speaking guests over English speaking guests
Dominic Anthony
2025 年 7 月入住 7 晚
2/10 糟糕
Bibi R
2025 年 7 月 31 日
不满意:清洁度、员工和服务、住宿条件和设施
I am very upset about the service, very unorganized, to and from the airport was bad , drop me of the wrong hotel and pick time was at 1 PM and I was pick up at 2:15 PM , was very late for my flight, didn’t get to eat anything, take 3 hours to check in at hotel upon arrival, it is a very bad experience, and I will definitely think twice before going back and I should be compensated for the s stress and services I received.
Bibi R
2025 年 7 月入住 4 晚
4/10 很差
Orlando,MIAMI
与家人及幼儿出行
2025 年 7 月 30 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is huge and beds are super confortable. Staff are not well trained, dont expect a good service. Room was dirty and in bad condition, very old.
Orlando
2025 年 7 月入住 6 晚
10/10 超赞
liseet
与家人及幼儿出行, 与家人出行
2025 年 7 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nos encanto nuestras vacaviones ,a nuestros niñas les fascino ,andreina en la recepción espectacular muy amable y jesus nos guio en todo momento muchas gracias nos veremos pronto
liseet
2025 年 7 月入住 4 晚
4/10 很差
IRIS
团体旅客
2025 年 7 月 30 日
不满意:清洁度、员工和服务、服务设施
Este hotel no cumplió mis expectativas siendo una cadena de hoteles de tan alto prestigio.
Para comenzar el personal con excepción de algunos bartenders en el swim up bar son poco atentos. Las atenciones a los huéspedes carecen de hospitalidad desde los gerenciales hasta el personal que te atiende en los restaurantes. Poca higiene en los buffets. Incluso había cucarachas en las estaciones de comida. En los restaurantes de especialidad no había cupo ni disponibilidad y en los que pude visitar la comida de pobre calidad. La temperatura de las facilidades y habitaciones a una temperatura insoportable para el calor del Caribe. El resort tiene muy limitadas las actividades de entretenimiento.
IRIS
2025 年 7 月入住 4 晚
8/10 还可以
Milena
2025 年 7 月 30 日
满意:员工和服务、服务设施、住宿条件和设施
Food was amazing
Milena
2025 年 7 月入住 5 晚
10/10 超赞
Elizabeth
与家人出行
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Buen servicio de parte del Mayordomo Jorge. Buena comida, en fin todo. Unico inconveniente que la distancia a las habitaciones Jr Suite son muy distante de todo.
Elizabeth
2025 年 7 月入住 6 晚
10/10 超赞
Camila Paz
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent !!
Camila Paz
2025 年 7 月入住 4 晚
10/10 超赞
Vidalis
与配偶出行
2025 年 7 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Nos encanto muchisimo
Vidalis
2025 年 7 月入住 3 晚
10/10 超赞
Abraham
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lo único la playa estaba sucia por el mal tiempo. NO TIENE QUE VER NADA CON EL HOTEL. El hotel Espectacular , para ir con niños y familiares
Abraham
2025 年 7 月入住 4 晚
8/10 还可以
Juan Carlos,Miami
与家人及幼儿出行
2025 年 7 月 28 日
满意:清洁度、服务设施、住宿条件和设施
It was peaceful, the beach steps away, the pool was never full.
The buffet did not look appetizing sometimes. I assume it was seaweed season, the only downside of the beach,