⭐ 1 Star — If I could give zero, I would.
This resort is absolutely unacceptable. It is not suitable for pets, yet there were dogs and cats roaming freely across the property — including cats inside the dining areas. Completely unsanitary.
From the moment we checked in, the experience was terrible. Our first room was filthy — dirty sheets, an unclean floor, and a toilet so stained it looked like it had never been sanitized. When we called the front desk, we were given the runaround and refused a room change. We had to drag all our luggage to the lobby and demand a supervisor just to be moved.
The second room wasn’t much better. There were hairs on the bed, forcing us to disinfect the room ourselves with Lysol. The room had only two washcloths for four guests, and despite calling the front desk, we didn’t receive more until the next day. The housekeeper who came had a terrible attitude.
On top of everything, I got food poisoning from the buffet and experienced vomiting and diarrhea. When I called for help, the front desk acted annoyed and offered no support whatsoever. Days later, I am still sick.
To make matters even worse, there was no running water on the property — no way to shower, brush our teeth, or flush the toilets. Every time we reported issues, we were dismissed.
This has been the worst hotel experience I have ever had. I will never return and I do not recommend this property to anyone. Save your money and go somewhere that values cleanliness, safety, and custo