I have contacted the hotel with no reply to the issues we had
Angela
於 2024 年 4 月住了 8 晚
10/10 優異
Melvin
家人同遊
2024年5月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the service, the attention I received from Mr. Cesar from customer service, he followed me up on everything Cesar is very good at what he does, Jose the guy at the reception gave me very good service, I felt very comfortable with everything, thanks guys
Melvin
於 2024 年 5 月住了 3 晚
4/10 欠佳
Carlos
伴侶同遊
2024年5月8日
讚好:職員與服務和設施服務
不滿:整潔度和住宿狀況
Pague por una habitacion con jacuzzi y vista al mar , el jacuzzi nunca funciono y nunca me cambiaron de habitacion, la vista que teniamos al mar todos los dias la tapaba una camioneta de trabajadores que estaban remodelando dentro del hotel, el aire acondicionado se descompuso y filtro agua mojando mis pertenencias, la persona de limpieza no limpiaba bien. La comida era buena y los shows tambien. El cuarto olia mucho a humedad.
Carlos
於 2024 年 4 月住了 3 晚
4/10 欠佳
Jason
伴侶同遊
2024年5月1日
不滿:職員與服務和設施服務
Most the staff had very bad service. They did not care about you much. All the dining is somehow fully booked even 6 days in advance so you are stuck with the horrible tasting buffets. And maintenance walked right into my room into the washroom while my wife was in there going to the washroom. Zero respect and zero care
Jason
於 2024 年 4 月住了 5 晚
4/10 欠佳
Tasnim
家人同遊, 親子同遊
2024年5月1日
不滿:整潔度、設施服務和住宿狀況
1. AC did not work through out the stay we had to use a fan
2. Room service: omg the food are the worse i had in my travel years in an all all inclusive resort. They microwaved the food and just give it to not fresh.
3. Everything closes to early. Coffee shop 7:30pm Gym opens late and swimming opens 9 or 10am.
4. Not to kids Friendly. Why i say that cause we have kids, babies and toddlers coming in but people are smoking around the pool area where there are kids. Complained about that but they didnt care.
5. Not enough attractions for kids.
6. Beware with timeshare because they waste my timing assume that they are from the hotel and by giving free lunch and message.
7. The restaurant that we went to the food was so bad omg i had better.
8. The Indian restaurant was the best out of all the 6 restaurant that we went to. I really habe to give 5 or 6 star for the chef Dayal Patel he was just amazing and had the best personality and he didnt have to but made some special food for my son birthday and made it more welcoming. Thank You to him.
Good thing staff had a smile and happy.