6/10
Hotel & pools are beautiful. Most staff very nice. Michael Jackson show & spa were amazing! We stayed in late june & beach was full of seaweed. Had we researched this, we would not have went. Every day they rake the seeweed into piles, then push them back into the ocean. The smell was horrible, like rotten fish. We paid to go to Sanoa island & Macao beach which were nicer. The worst part of the hotel is the dining situation which the staff really dont care about. We had a room w/4 people & we traveled w/family in another room of 4. We NEVER got to eat dinner together. You must have cell service bc everyday no matter if your snorkeling, diving, riding a horse, whatever..you must stop & get on your phone at 5pm to book your dinner for the next day. Diamond members get first bookings, hideaway guests (which was us) get 2nd opportunities & we almost always only had options to eat at 9 or 945pm. We begged to be able to eat w/the rest of our family to no avail. HOWEVER the restaurant would ALWAYS have many open tables of 4 or 8! our family absolutely could have ate together! I took pics of all the open tables yet was told repeatedly they could not allow the other 4 people to dine in the same restaurant with us. They have all kinds of people trying to sell you excursions or sign u up for rewards but no one to help book your dinners for the week. I think they prefer everyone to go to buffet. I thought it would be easier ro eat at the 11 rest. They advertise. Aruba & cancun better
Christen Leigh
於 2025 年 6 月住了 9 晚