Dear Maria,Thank you for taking the time to leave a review.It is concerning to hear that transportation options and room attention did not meet your expectations. Our team strives to offer impeccable service culture, and we take pride in creating exceptional room experiences for our guests. While we constantly seek to perfect all aspects of our hospitality, your feedback is invaluable in this continuous improvement process. Rest assured, we are dedicated to enhancing every facet of our resort, including the ease of transportation and the meticulous care of our accommodations.We hope to be able to welcome you back for an improved stay.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Peter,We would like to thank you for this positive review.We are thrilled to hear that you found our resort to be beautifully maintained and our staff to be exceedingly polite. It is our aim to ensure that each room experience is nothing short of immaculate, and we are glad to know we succeeded with you. Your comments affirm the dedication of our team to provide outstanding service culture, contributing to the relaxing atmosphere we strive for. We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Craig Edward,We would like to thank you for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms. Norma,Thank you for taking the time to leave a review.It's delightful to hear that you chose to stay in our wellness section, aiming to provide an exceptional room experience and a sanctuary for relaxation. We regret to hear that certain aspects did not meet your expectations. Although our daily housekeeping service is a standard we are proud of, it appears we fell short in ensuring the cleanliness of your shower and the provision of towels. Furthermore, the variety of our gastronomic experiences is something we consistently aim to excel in, and we apologize if the selection did not satisfy your preferences. We also understand that the functionality of key cards is paramount for a seamless stay, and we are looking into this matter to prevent future inconveniences. Rest assured, our service culture is built on attention to detail and guest satisfaction, and your comments are invaluable in this continuous pursuit of excellence.We hope to be able to welcome you back for an improved stay.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms. Angelica,Thank you for taking the time to leave a review.We're glad to hear that you found our staff friendly and hope that their warmth and dedication to service culture contributed positively to your stay. However, we truly regret the inconvenience you experienced with the room key. While the context of our hotel does not specifically address room key issues, we take your feedback seriously and continuously strive to enhance our room experience to ensure the comfort and satisfaction of our guests.We hope to be able to welcome you back for an improved stay.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Amanda, Thank you for this review about your stay with us at Meliá Punta Cana Beach.We regret to hear about your challenges with securing a preferred spot by the pool or on the beach; our intention is to provide a tranquil environment for all our guests. We recognize the importance of a refreshing drink to enhance the vacation experience, and we're sorry to hear that there were inconsistencies with your orders. We continually strive to improve our service culture and are addressing your feedback with our team. As we cater to an international clientele, we are constantly working on enhancing our staff's language proficiency to better serve our guests.We look forward to seeing you again in the future. Kindest regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Jena,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Ms Beth,Thank you for such a positive review.We're delighted to hear that the serene ambiance and meticulous upkeep of our pool area and beach contributed to your relaxing stay. Our team is committed to providing exceptional service culture, ensuring each guest feels well attended to. It's wonderful to know that the natural beauty of our grounds added to the enjoyment of your stay, reflecting the high standards we strive for in room experience and overall hotel condition.It would be our pleasure to have you return on another occasion. Very best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Laura M Maldonado, Thank you for this review about your stay with us at Meliá Punta Cana Beach.We're thrilled to hear that our commitment to room cleanliness, hotel condition, and service met your expectations. We pride ourselves on offering a top-tier room experience and are glad that it contributed to labeling your trip as 'best ever.' We look forward to seeing you again in the future. Kindest regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ciang Ling,Thank you for taking the time to provide your feedback.We are delighted that you appreciated the service culture our team strives to uphold. It's disheartening to hear that some aspects did not meet your expectations. We take pride in providing a premium room experience and are continuously working to enhance all aspects of our guest's stay. While we always aim for the highest standards, we acknowledge there may be room for improvement and appreciate your candid observations. Rest assured, we are committed to providing our guests with exceptional gastronomic experiences, relaxing moments at the YHI SPA, and an overall sense of wellbeing.We hope to have the opportunity of welcoming you back in the future. Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Mr. Alex,Thanks for taking the time to share your views of your visit.We regret to hear that some aspects did not meet your expectations. While we take pride in our service culture, we apologize if our service did not fully align with your needs, however, we would like to take this moment to comment that our hotel offers different levels of accommodation to satisfy the preferences of everyone who visits us.The Level is designed to offer an elevated experience, and while we understand your concerns about exclusivity, it is intended to cater to guests seeking additional personalized services.We also understand your perspective on the entertainment offerings and are continually working to enhance our Energy for Life activities for our guests' enjoyment. Regarding the beverage options, our all-inclusive resort aims to offer a wide variety of choices, and we regret if you felt the need to pay extra for certain drinks. We are sorry that this has been your perspective of the services that our hotel offers. We can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up.Meliá Punta Cana Beach is always making improvement in order to offer the best accommodation experience for all our guests.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy with us the wonders that the caribbean has to offer.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Mr. Carlos, Thank you for positively reviewing your visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Estimado Miguel,Gracias por tomarse el tiempo de compartir su experiencia con nosotros en esta plataforma.Nos alegra enormemente saber que la limpieza de la habitación y el estado del hotel estuvieron a la altura de sus expectativas, así como el servicio que recibió. Nuestro compromiso con una cultura de servicio excepcional es fundamental en nuestro establecimiento y nos complace que esto se refleje en su experiencia. Por otro lado, lamentamos que la variedad de licores no haya cumplido con sus expectativas y tomamos nota para evaluar nuestras opciones disponibles. En cuanto al servicio de transporte interno, siempre buscamos maneras de optimizar la comodidad y satisfacción de nuestros huéspedes, y sus comentarios son valiosos para nosotros en este proceso de mejora continua.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Atentamente,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear GURJEETThank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Mr. Roland,We'd like to thank you for taking the time to review your experience.It delights us to know that our team's service culture made a positive impression and contributed to the enjoyment of your 7-day stay. We're also pleased to hear that the gastronomic experiences at our restaurants satisfied your taste buds. However, we regret the inconvenience you faced concerning the room towels. Rest assured, we are committed to ensuring that our room experience meets the high standards our guests expect. Your feedback is invaluable in helping us maintain and improve the service we provide.We hope to have the opportunity of welcoming you back in the future. Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Annabel,Thank you for your positive review, we appreciate it.We are delighted to hear that you had an amazing time enjoying our beautiful beach, pools, and the wide range of gastronomic experiences available. It’s wonderful to know that the variety of activities we offer contributed positively to your stay.We hope that you will return on another occasion. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Tiziana,Thank you for such a positive review.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.We look forward to welcoming you back on a future visit.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Gina,Thank you for this kind feedback concerning your visit.We're thrilled to hear that you enjoyed the exclusive benefits of The Level, including the serene beach and pool areas reserved for those guests. It's wonderful to know that the variety and quality of our gastronomic experiences met your expectations, and that our room amenities contributed to a comfortable and memorable stay. Your recommendation is highly appreciated, and we're delighted to learn that you would consider returning to our sanctuary in Punta Cana.We look forward to the pleasure of seeing you again in the future. Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms. Lisa, Thank you for taking the time to share your comments.We're glad to hear that our variety of gastronomic experiences offered a wide selection, although we regret to hear that they did not meet your personal taste preferences. Our culinary teams are dedicated to providing a diverse range of quality cuisine, and we're continuously refining our offerings to delight the palates of our guests. Your feedback is valuable as it helps us to enhance our service culture and ensure that future guests have an exceptional room experience.We look forward to seeing you again in the future. Kindest regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Walter,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Michael,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Ms Marie-Claude,Please accept our thanks for your kind review.We're thrilled to hear that our dedication to service culture resonated with you and that our team members left a lasting impression. It's fantastic to know that you found our installations, from the lush grounds to the panoramic sights, to be exceptional. Your appreciation for the gastronomic experiences at our restaurants and the rejuvenating sessions at the YHI Spa is truly valued. Our commitment to providing a memorable room experience is reflected in your kind words about the cleanliness and condition of your accommodation.We look forward to welcoming you back on a future occasion.Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Mr. Michael,We'd like to thank you for taking the time to review your experience.We are delighted to hear that you enjoyed our Sea Wellness and found our Dock Lounge & Snack Bar to your liking. Your recommendation means a lot to us, and we are glad that you had a pleasant stay as a couple at our hotel.We appreciate your feedback regarding the decking around the pool. We take the safety of our guests very seriously and will address this issue to ensure a comfortable and secure environment. We apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity of welcoming you back in the future. Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Kristina Maria,Thank you for this kind feedback concerning your visit.Knowing our team were attentive to your needs is very rewarding and will motivate us to continue doing our utmost to ensure our guests enjoy their stay.We look forward to the pleasure of welcoming you back in the future. Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Guest,We greatly appreciate your positive review.We are thrilled to hear that the serene and peaceful vibe of our property contributed to a memorable stay and that our staff's dedication to service culture met your expectations. Your appreciation for the gastronomic experiences, especially at Muoi and Quimera, is truly valued. It is gratifying to know that our efforts to provide a comprehensive room experience at The Level were well received. We look forward to welcoming you back for another opportunity to indulge in the array of amenities, including the YHI Spa and exclusive areas reserved for The Level guests.We look forward to your next visit.Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms. Latonia,Many thanks for this high rating.We're thrilled to hear that your second visit to our property was as spectacular as the first, and that our commitment to service culture resonated with you throughout your stay. Your acknowledgment of our super attentive staff is deeply appreciated, as we strive to provide an unparalleled room experience. It's fantastic to know that our cleanliness standards met your expectations, contributing to a comfortable and rejuvenating stay. We're also delighted that the surprise perks added an extra touch of joy to your experience.We look forward to welcoming you back in the future.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Benjamin,Thank you for taking the time to provide your feedback.We're delighted to hear that you appreciated the cleanliness of our resort and the strong drinks crafted by our skilled team at the Jigger Bar. We hope to have the opportunity of welcoming you back in the future. Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Maria,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear DeUnte Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Ms Kristin,Many thanks for this high rating.We are delighted to hear that the cleanliness of our hotel met your expectations and that our friendly staff contributed to your enjoyable stay. It's a pleasure to know that our gastronomic experiences left a positive impression and that you could partake in the variety of activities we offer throughout the day, alongside our vibrant evening entertainment. Your commendation of our room amenities is greatly appreciated, and we strive to provide a superior room experience for all of our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Angela,Many thanks for this high rating.We are thrilled to hear that our staff's dedication to service culture contributed to a memorable stay, especially the wonderful team at the pool bar and the Vietnamese restaurant. Your feeling of family and friendship with our staff is the epitome of the room experience we strive to provide. It's also delightful to know that the serenity of our Adults Only Sanctuary allowed you to unwind fully. We pride ourselves on offering an exceptional gastronomic experience, and it's heartening that you enjoyed it to the fullest.It would be our pleasure to have you return on another occasion. Very best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Dmitriy,Thank you for taking the time to provide your feedback.It appears we did not meet all your expectations, and for this, we are genuinely sorry. We continuously strive to offer a variety of gastronomic experiences and pride ourselves on the quality of our cuisine, your feedback is taken seriously as we seek to enhance our services. Our recent enhancements include the addition of beach activities, aiming to enrich our guests' stays with energy for life activities.We hope to have the opportunity of welcoming you back in the future. Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Mr. George,Thank you for taking the time to provide us with feedback regarding your stay with us. We are delighted to hear that you enjoyed the size of our property and the beautiful paths surrounding it. Your constructive feedback is invaluable to us, and we appreciate the opportunity to address your concerns.Regarding the unfortunate incident of the alleged theft from your room's safe, we are genuinely concerned about the reported situation. Your stay in our property was in January 2023 and as per our investigation at the time, we were informed that the incident was brought to our attention after 10 am on the day of your departure, and it was indicated that you intended to check out by 11 am, which was unexpected as your scheduled departure was days ahead. When our staff visited your room, you mentioned that the theft occurred two days prior, and that you preferred to not report this incident before because you felt uneasy. We take such matters seriously and promptly alerted our security team to thoroughly investigate the incident. Upon receiving your report, we initiated a detailed investigation to address the situation appropriately. It was noted that despite our offer to assist with the investigation process and involve the authorities, there seemed to be a reluctance to pursue the matter further, as you expressed a desire to depart immediately. It was also evident to our staff that there were inconsistencies in the information provided. We strive to ensure the safety and security of all our guests, and our team acted promptly and professionally in response to the situation. We regret that our efforts to thoroughly investigate the matter and reach a resolution were met with a request for an early checkout. We take every concern seriously and assure you that the safety and well-being of our guests is of utmost importance to us.With respect to your early departure and the request for a refund for the remaining days of your reservation, we understand that our team assessed your request at the time and a decision was informed based on the appearance of the circumstances, nevertheless, we lament your discomfort with the outcome of this request.We are deeply sorry that you left with an unsatisfactory experience, and we would appreciate the opportunity to regain your confidence in our property in the future. Should you consider returning to the Punta Cana area, we would welcome the chance to provide you with an exceptional experience that aligns with our commitment to delivering memorable stays for our guests.Please feel free to reach out to us directly if you would like to discuss this matter further or if there is anything else we can do to address your concerns.Thank you once again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,Guest Service Center Management

Dear Mr. Max,Thank you very much for this positive review.It's delightful to hear that you had a wonderful time and the service provided by Edwin and Felix made your stay memorable. We take pride in our team's dedication to a strong service culture, aiming to create exceptional room experiences for our guests. Your commendation on the pristine condition of the rooms and the overall hotel validates our commitment to excellence. We're thrilled that every aspect of your stay, from our gastronomic experiences to the room amenities, met your expectations and contributed to the 100% satisfaction you've expressed.We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Mr. Carol,We would like to thank you for this positive review.We appreciate your recognition of our team's excellent service and are glad that you enjoyed your dining experience.We are also pleased that the high standards we set ourselves met your expectations.We look forward to welcoming you back on future occasions. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Faridokht, Thank you for your recent stay with us! We appreciate your score and are thrilled to hear that you had a great experience at our hotel. We hope to welcome you back again soon!

Dear Ms Renee, Thank you for taking the time to share your comments.We are delighted that you had a pleasant experience during your stay with us and that you received such friendly and professional service. It is very rewarding for our team and encourages us to uphold our high standards. Rest assured we have noted your comment and will consider it when planning future improvements.We look forward to seeing you again in the future. Kindest regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Ms Karla, Thank you for taking the time to review your stay.We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.Wishing you all the best and looking forward to your next visit,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Lorelys,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Yogesh Parashotambhai,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Brianne,Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated our commitment to delivering top-notch service culture and ensuring a memorable room experience. However, it seems we did not meet all your expectations, and for that, we are truly sorry. We would like to tell you that there are requests that are subject to availability and cannot be guaranteed. The location of the rooms and the type of bed are part of these requests.Our team will always try to meet the requirements that our guests have, however these services are not guaranteed.This information is clearly described when making reservations through our official channels. In case you have used an intermediary to make your reservation, it is important to mention that they must share this information with you since travel agencies are perfectly aware of these policies.We strive to offer consistent and high-quality gastronomic experiences, and we regret that you found our food and drinks not up to the standard we aim to uphold. Our goal is to provide a serene environment, and it concerns us that you encountered service that did not reflect the warm Spanish hospitality we pride ourselves on. We appreciate your comments on the room allocation and the push for an upgrade to The Level; please rest assured that our intention is always to enhance our guests' stay and never to inconvenience them. Regarding the beach view challenges, we're in the process of addressing the natural growth that occasionally impacts sightlines to ensure our guests can fully enjoy the stunning vistas.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Jonathan,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear William, Thank you for taking the time to share such a valuable review.We are delighted to hear that you found your room spotlessly clean and were satisfied with the hotel's condition. At our hotel, we pride ourselves on offering a sanctuary of wellness with our meticulously designed rooms to enhance your rest and relaxation. We regret to hear that our gastronomic experiences did not meet your expectations. Our variety of restaurants, including Mosaico and Muoi, aim to provide a wide range of international dishes, and we are continuously working to improve our cuisine offerings. While we strive to offer a comprehensive service culture, we understand that there is always room for improvement, and we will certainly take your comments into account. Furthermore, we are committed to ensuring all our guests can fully enjoy their stay, and we provide ongoing language training for our staff to enhance communication.We are looking forward to welcoming you again.Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Tony,Thank you for this kind review.We are glad we were able to meet all your requirements for a perfect stay.We look forward to seeing you again.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Cory lee Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management

Dear Scott,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are also glad that our high standards and comfortable rooms met your expectations.We hope to welcome you back. Best wishes,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Michele Ann,Thank you for taking the time to share your review.We are delighted to hear that our concierge team, especially Eddie Solutions and Jose, provided outstanding service during your stay. Our commitment to service culture is exemplified by such commendations. However, we are concerned to learn that our lobby bar did not meet your expectations in terms of service. This is not reflective of the high standards we strive to uphold. On the gastronomic front, we are glad that our Vietnamese restaurant stood out as a highlight of your culinary journey. We continuously aim to offer a variety of gastronomic experiences and regret that we didn't fully satisfy your palate on this occasion.We look forward to welcoming you back on a future trip.Best regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only

Dear Hannely,Thank you for taking the time to share your feedback.We're delighted to hear that you appreciated our gastronomic experiences and the idyllic location of our resort. It's wonderful that the beauty of Bávaro Beach added to the enjoyment of your stay. However, we regret to hear that some aspects of your visit did not meet your expectations. We understand that the availability of a la carte restaurants and the timing for booking can be crucial to a complete resort experience, and we always strive to accommodate our guests' dining preferences. Furthermore, we're sorry to hear about the challenges with transportation around our expansive property; our aim is to provide prompt and comfortable transit for all our guests. Our website includes pictures of all resort areas including the facilities for The Level guests but mainly projecting the hotel experience overall; therefore we consider that we provide our future visitors with a clear picture of the Resort so they have the oportunity to accurately base their expectations matching the hotel reality of the facilities available to all guests. Additionally, a guest having the privacy intruded upon multiple times without adequate notice is certainly unacceptable, we are concerned about this comment as the protocol indicates a different execution of this service and we will be revising it with our team.In situations like this, it can be helpful to provide feedback directly to the management of the property. You can outline your concerns and hopefully, they will take steps to rectify the situation and prevent similar issues in the future. If you feel comfortable doing so, consider reaching out to the hotel's management or customer service to express your concerns.We also take note of your desire for more variety in activities and entertainment, and we're excited to announce that we are adding more energy for life activities to enhance our guests' daytimes. Privacy and respect for our guests are of utmost importance, and we apologize if the service culture did not reflect this during your stay. Rest assured, our team is dedicated to ensuring the privacy and comfort of our guests.We hope we can provide you with an improved stay in the future.Kind regards,Derryl D'costaHotel Manager Melia Punta Cana Beach A Wellness Inclusive Resort Adults Only