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Reviews of Fairfield Inn & Suites by Marriott Queensbury Glens Falls/Lake George Area

2.5 out of 5
Fairfield Inn & Suites by Marriott Queensbury Glens Falls/Lake George Area
21 BIG BOOM ROAD, Queensbury, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 260 out of 320 reviews" "
Rating 8 - Good. 43 out of 320 reviews" "
Rating 6 - Okay. 6 out of 320 reviews" "
Rating 4 - Poor. 4 out of 320 reviews" "
Rating 2 - Terrible. 7 out of 320 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an exceptional property. Staff are very friendly and welcoming. The room was one of the best we’ve been in with a terrific walk-in shower which was a pleasure to see over a traditional tub/shower. The hotel is in a convenient location right off route 87.
Stayed 1 night in May 2024
Response from Jamie on 21 May 2024
Thank you for staying with us and taking the time to share your experience! We are thrilled to hear you enjoyed your stay!

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean hotel and great staff. Had a good stay at the Fairfield. They have breakfast in the morning too which is great 👍 and coffee in the room which is great to have. Will definitely stay again!
Stayed 2 nights in May 2024
Response from Jamie on 16 May 2024
Hi Anna, Thank you for staying with us and taking the time to share your experience! We are thrilled you enjoyed your stay and hope you to see you in the future!

10/10 Excellent

Al

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well-maintained, surroundings were quiet and the breakfast was well-stocked and satisfying.
Stayed 1 night in May 2024
Response from Jamie on 8 May 2024
Hi Al- Thank you for staying with us and taking the time to share your experience! We are so glad you enjoyed your stay!

10/10 Excellent

Thomas

Liked: Property conditions & facilities
Great location 15 mins to Lake George and 10 mins to downtown Glens Falls
Stayed 1 night in Apr 2024
Response from Jamie on 23 Apr 2024
Hi Thomas- Thank you for staying with us and taking time to share your review! We are happy to see you enjoyed your stay!

10/10 Excellent

Juliano, Tacoma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and looks brand new. Quite nice place, nice and clean small pool .
Stayed 3 nights in Apr 2024
Response from Jamie Smith on 18 Apr 2024
Hi Juliano- Thank you for staying with us! We re so glad you enjoyed your stay with us!

10/10 Excellent

Susan, Wayland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! The room was perfect, very nice staff. I was impressed with the bathroom, fitness room and food also!
Stayed 1 night in Apr 2024
Response from Jamie on 15 Apr 2024
Thank you for staying with us, we are glad you enjoyed your stay with us!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 4 nights in Apr 2024
Response from Jamie on 15 Apr 2024
Thank you for staying with us!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jamie on 15 Apr 2024
Thank you for staying with us!

10/10 Excellent

DONA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 2 days, very convenient to shop, eat ,spend a day at great escape waterpark. Very clean room and comfy. Very decent breakfast . Would stay there again
Stayed 1 night in Apr 2024
Response from Jamie on 15 Apr 2024
Thank you for staying with us, we are glad you enjoyed your stay with us!

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was private and quiet. Excellent staff.
Stayed 1 night in Mar 2024
Response from Jamie on 25 Mar 2024
Hi Jean, Thank you so much for staying with us! We are so happy to hear you enjoyed your stay!

10/10 Excellent

KASSANDRA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly employees. Great breakfast. Close to attractions and ski mountain.
Stayed 3 nights in Feb 2024
Response from Jamie on 25 Mar 2024
Kassandra, Thank you for staying with us! We are so happy to hear you enjoyed your stay with us!

10/10 Excellent

Gerard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good breakfast options, nice and quiet.
Stayed 1 night in Mar 2024
Response from Jamie on 14 Mar 2024
Thank you for staying with us and taking the time to share your experience!

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jamie on 14 Mar 2024
Thank you for staying with us!

10/10 Excellent

Amelie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you!
Stayed 1 night in Mar 2024
Response from Jamie on 14 Mar 2024
Thank you for staying with us!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from Jamie on 11 Mar 2024
Thank you for staying with us!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jamie on 11 Mar 2024
Thank you for staying with us!

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly nice place.
Stayed 2 nights in Mar 2024
Response from Jamie on 11 Mar 2024
Thank you for staying with us!

8/10 Good

Immer

Stayed 3 nights in Feb 2024
Response from front desk on 21 Mar 2024
Thank you for your feedback we appreciate it

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jamie on 14 Feb 2024
Thank you for staying with us!

10/10 Excellent

carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jamie on 2 Feb 2024
Greetings Carol, Thank you for staying with us and taking the time to rate the hotel! We appreciate you!

10/10 Excellent

Obed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jamie on 31 Jan 2024
Hi Obed, Thank you for staying with us!

10/10 Excellent

Anthony, Vestal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and very clean! Lobby has a great space to spend time relaxing with friends. Customer service was great! Would definitely stay again!
Stayed 1 night in Jan 2024
Response from Jamie on 31 Jan 2024
Hi Anthony, Thank you for staying with us and taking the time to share your experience with us! Glad to hear you enjoyed your stay with us and got to spend time with friends!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice short stay
Large bathroom, comfy bed, clean and excellent free breakfast.
Stayed 1 night in Jan 2024
Response from Jamie on 31 Jan 2024
Hi Eric, Thank you for staying with us and taking the time to share your experience with us! Glad to hear you enjoyed your stay with us!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms; continental breakfast was spot on. Staff super helpful and friendly.
Stayed 1 night in Jan 2024
Response from Jamie on 25 Jan 2024
Hi Jeremy, Thank you for taking the time to share about your experience with us! So glad to hear you enjoyed your stay! Thank you for staying with us!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jamie on 25 Jan 2024
Hi Scott, Thank you for staying with us! We are glad you enjoyed your stay!

10/10 Excellent

Sharlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jamie on 18 Jan 2024
Thank you for staying with us!

10/10 Excellent

Jim, Avon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, service, and staff
Stayed 2 nights in Jan 2024
Response from Jamie on 18 Jan 2024
Thank you for staying with us and taking the time to share your experience!

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only disappointment was the bed was very hard and the pillows not comfortable at all. Didn’t sleep. However the place was very clean, updated, very friendly and pleasant staff, breakfast was delicious. Highly recommend.
Stayed 1 night in Jan 2024
Response from Jamie on 18 Jan 2024
Hi Janice, Thank you for staying with us and taking the time to share your experience! We understand how important a good night of sleep is and I apologize you did not get that during your stay.

10/10 Excellent

Shelly

Travelled with partner
Stayed 1 night in Jan 2024
Response from Jamie on 18 Jan 2024
Thank you for staying with us!

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday get a way
Stayed 1 night in Jan 2024
Response from Jamie on 18 Jan 2024
Thank you for staying with us!

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jamie on 18 Jan 2024
Thank you for staying with us!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, cleanliness and quiet nights sleep!
Stayed 1 night in Nov 2023
Response from Front desk on 21 Dec 2023
Thank you for your feedback, We appreciate it hope you decide to stay with us on your next visit in upstate new york.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a handicapped person...only difficulty was holding the very heavy door open while maneuvering a wheelchair
Stayed 2 nights in Nov 2023
Response from Front desk on 21 Dec 2023
Thank you for your feedback, I"ll have someone to look at the door. Hope you in enjoyed your stay and hope you stay with us again

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Great breakfast.
Stayed 1 night in Nov 2023
Response from front desk on 21 Dec 2023
thank you for your feedback hope you decide to stay with us again

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Queensbury.
I’ve stayed here twice before. This is a great place to stay. The hotel is clean and the staff is friendly. The rooms I’ve had have been comfortable and nicely furnished. I’m fond of the smart tv. Breakfast is great with eggs and bacon in addition to the usual continental fare. Customer service in the breakfast room is excellent. The hotel has a pool and gym. Both are clean and modern.
Stayed 1 night in Nov 2023
Response from Jamie on 17 Nov 2023
Hi Joanne, Thank you for staying with us and taking the time to share your experiences! We hope you will continue to stay with us when you are in the area! We love having you here!

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful and friendly.
Stayed 1 night in Nov 2023
Response from front desk on 11 Nov 2023
thank you for your feedback we appreciate it, hope you decide to stay with us again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jamie on 9 Nov 2023
Thank you for your stay with us!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Comfy
Very comfortable and cleanliness as well as friendly. Would recommend if looking for a place to stay for a couple of nights.
Stayed 2 nights in Oct 2023
Response from Jamie on 9 Nov 2023
Hi George, Thank you for staying with us and taking the time to write a review of your experience! We are so happy you enjoyed your stay with us!

10/10 Excellent

cape

Travelled with family
Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Oct 2023
Response from Front desk on 28 Oct 2023
Thank you for your feedback we greatly appreciate it, hope you decide to stay with us again.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean , and affordable!
Stayed 1 night in Oct 2023
Response from Front desk on 25 Oct 2023
Thank you for your feedback, we greatly appreciate it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 25 Oct 2023
thank you for your feedback we greatly appreciate it , Hope you will stay with us again.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2023
Response from Front desk on 25 Oct 2023
Thank you for your feedback we greatly appreciate it.

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not impressed that as a party of two there was only one chair in the room. Thought storage space was small, only two small drawers for accessories. Room design and set-up was not ideal, but not existing owners fault. Thought breakfast staff did an excellent job in keeping area neat and tidy, including picking up after messy people almost immediately. Good job
Stayed 3 nights in Oct 2023
Response from Jamie on 22 Oct 2023
Hi Bruce, Thank you for staying with us and taking the time to provide your feedback! If you ever stay with us again, please do not hesitate to ask us for another chair. So glad to hear the positive review of our breakfast team, they work hard to make sure our guests start their day right!

10/10 Excellent

Tonya, Grand Rapids

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in. Spotless room. So nice to check into a hotel and NOT be disappointed. Thank you! Well done 😊
Stayed 1 night in Oct 2023
Response from Jamie on 17 Oct 2023
Hi Tonya, Thank you for staying with us and taking the time to share your experience with us! We appreciate you!

10/10 Excellent

Gail

Liked: Cleanliness, property conditions & facilities
Response from Front desk on 12 Oct 2023
Thank you for your feedback we appreciate it, Thank you for staying with us.

10/10 Excellent

Stevan, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Great, clean facility. Will definitely be back.
Stayed 2 nights in Oct 2023
Response from Jamie on 9 Oct 2023
Thank you for staying with us! We are thrilled you enjoyed your stay with us!

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable place to stay as we met up with friends in Lake George. Loved being able to use the mobile app from Marriott to check in virtually, get our digital key and get into our room quickly. Will definitely stay here again if/when we are in the are again.
Stayed 1 night in Oct 2023
Response from Jamie on 9 Oct 2023
Hi Kristin, Thank you for your stay and review! We are so happy to hear how much you enjoyed your stay!

8/10 Good

Nabs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice and clean. The staff was really nice and professional! The only suggestion i have is that they need to put better pillows. The pillows were really soft that gave me and my husband a bad neck pain.
Stayed 3 nights in Sep 2023
Response from Jamie on 10 Oct 2023
Hi Nabs, Thank you for staying with us and taking the time to share your experience with us! We will certainly look at the pillows in that room.

10/10 Excellent

Anne

Stayed 1 night in Aug 2023
Response from Beth on 20 Sept 2023
We are glad you enjoyed your stay. We hope to see you again.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Mostly our stay was wonderful. Staff was very friendly. Breakfast offered a good variety and was plentiful. The only minor complaint we have was the bed was a little uncomfortable and the pillows too soft and mushy no support.
Stayed 2 nights in Aug 2023
Response from Front Desk on 28 Aug 2023
Thank you, for your feedback , We appreciate it, it sounds like you had foam pillows next time try feather pillows it might be better. Hope to see you on the next visit.