「I spoke with the property in the morning to ensure an accessible room was available and was assured it was. When we arrived we were told that although there was an accessible room there was no hot water and had not had hot water for a couple of days and would not have any for several more. They were however prepared to give us a small discount. They were not sure they could cancel the booking at no charge. They did eventually agree to allow cancellation with no penalty us.」
改變主意預訂可免費取消的酒店
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