This was one of the most amazing hotel experiences I have ever had. From the beginning, the staff offered us tea, coffee, and water while we waited for check-in. They also brought up our luggage which was so appreciated because of the altitude change. The hotel itself was beautiful and felt so safe. There is 24/7 staff and security A security guard even walked us to the restaurant and waited for us to walk back. Ask for the driver named Alex as he was so knowledgeable about the history of Ecuador and we felt so safe with him. Also, there is a restaurant attached to the hotel and the food is amazing! They are always open and the food is fresh, healthy, and delicious. I have absolutely enjoyed my time here and will recommend anyone to visit this hotel. I can not wait to return one day.