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La Palma Polo Hotel

4.0 star property
Guests find refreshment at the poolside bar or nearby shopping, with two outdoor pools and a spa offering rejuvenating experiences

Choose dates to view prices

La Palma Polo Hotel offers a tranquil retreat with massages at LUM spa and outdoor pools. Enjoy all-day meals at the restaurant, including free continental breakfast. Multilingual staff assist with express check-in/out, in-room WiFi, and valet parking.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is HK$1,108
HK$1,246 total
13 Aug - 14 Aug

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room, Garden View, Garden Area

A breakfast table with plates, cutlery, a teapot, and a cup of orange juice.

Deluxe Double Room, Garden View, Garden Area

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Royal Suite, Garden View, Ground Floor

A cozy room with a fireplace, a television, and a large window offering a view of the outdoors.

Royal Suite, Garden View, Ground Floor

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 754 sq ft
  • 6 bedrooms
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, Garden View, Ground Floor

A large bed with white linens, a bedside table with a lamp, a television on a stand, and a wicker chair.

Premium Room, Garden View, Ground Floor

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

A room with two beds, a wooden floor, a brick wall, and a large window.

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

A bedroom with a large bed, wooden flooring, a brick wall, and a window.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A bathroom with a white brick wall, a wooden bench, a sink, and a toilet.

Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Puembo is home to La Palma Polo Hotel. Sanctuary of El Guápulo and Statue of Francisco de Orellana are local landmarks, and travellers looking to shop may want to visit Scala Shopping Mall and Paseo San Francisco. Travelling with kids? Consider House of Ecuadorian Culture and Museo de Ciencias Naturales. Take the opportunity to explore the area for outdoor excitement like horse riding. Visit our Puembo travel guide
Map
Calle Manuel Burbano S/N, Barrio La Palma, Puembo, Pichincha, 170179

What's nearby

  • A coffee machine pouring espresso into a cup.
    Chiche
    1 min walk - 0.0 km
  • A densely populated cityscape with numerous high-rise buildings, a prominent train station, and a mountainous backdrop.
    Parque La Carolina
    47 min drive - 28.4 km
  • A monument with a spherical top, surrounded by a circular garden with a star-shaped design, and a mountainous backdrop.
    Monument to the Equator
    60 min drive - 54.4 km
  • Quicentro Shopping
    47 min drive - 34.3 km
  • General Rumiñahui Coliseum
    49 min drive - 35.8 km

Getting around

  • Universidad Central Station
    47 min drive
  • Quito (UIO-Mariscal Sucre Intl.)
    35 min drive

Restaurants

  • Wyndham Quito Airport
    24 min drive
  • Pizzeria el Hornero
    14 min drive
  • CasaRES Steak House
    26 min drive
  • TGI Fridays
    25 min drive
  • Bistro Al Paso
    14 min drive

About this property

La Palma Polo Hotel

  • Upscale family-friendly hotel
  • You can look forward to free continental breakfast, a poolside bar and a terrace at La Palma Polo Hotel. Indulge in a massage at Lum, the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
  • Additional perks include:
    • 2 outdoor pools and a children's pool, along with sunloungers and pool umbrellas
    • Free self-parking and valet parking
    • 2 outdoor tennis courts, airport pick-up service (surcharge) and express check-out
    • Express check-in, wedding services and multilingual staff
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guest rooms are individually furnished, and feature comforts, such as premium bedding and heated floors, as well as perks, such as pillow menus and separate dining areas.
  • More amenities include:
    • Highchairs and cots/infant beds
    • Frette Italian sheets, pillowtop mattresses and down duvets
    • Bathrooms with rainfall showers and designer toiletries
    • Flat-screen TVs with premium channels
    • Wardrobes/cupboards, patios and heated floors

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free continental breakfast available daily 7 AM to 10 AM
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Full-service spa
  • Horseback riding/rentals
  • Pilates classes
  • Playground
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Cot (surcharge)
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room kitchenette
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (301 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • In-room massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • 5 buildings
  • Built in 2016
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Cot (surcharge)
  • Down comforter
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Late-night room service
  • Separate dining area

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night.
Cots (infant beds) are available for USD 30.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 20 (up to 10 years old)
  • Crib (infant bed) fee: USD 30.0 per night
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does La Palma Polo Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at La Palma Polo Hotel?

As of 31 Jul 2026, prices found for a 1-night stay for 2 adults at La Palma Polo Hotel on 13 Aug 2026 start from HK$1,108, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is La Palma Polo Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at La Palma Polo Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at La Palma Polo Hotel?

Check-in start time: 3:00 PM; check-in end time: noon.

What time is check-out at La Palma Polo Hotel?

Checkout is at noon.

Does La Palma Polo Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 20 per vehicle applies.

Where is La Palma Polo Hotel located?

Located in Puembo, this family-friendly hotel is steps from Chiche and within 12 mi (20 km) of Scala Shopping Mall and Paseo San Francisco. Ilaló and Cumbaya Park are also within 12 miles (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

La Palma Polo Hotel Reviews

9.4

Exceptional

9.4

Cleanliness

8.0

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 151 out of 195 reviews
Rating 8 - Good. 29 out of 195 reviews
Rating 6 - Okay. 6 out of 195 reviews
Rating 4 - Poor. 2 out of 195 reviews
Rating 2 - Terrible. 7 out of 195 reviews

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just a great place to retreat from the world and relax
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities
Beautiful place for a family stay. The room is a lovely villa overlooking a small artificial lake, and breakfast was served directly to the room in its own cozy dining area. The recreational areas are excellent, including a charming horse area that adds a special touch to the experience.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fabrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel if you want to relax with family.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely spot near the airport!

Beautiful surroundings and hotel!! Had the best service and breakfast. I really enjoyed the gym. I highly recommend it!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional hotel

It's amazing resort, very helpful staff, clean and organized.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Gert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, relaxed atmosphere
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Geraldine Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous, the room was clean, food excellent. Only one complaint. They use air fresheners that gave me a headache. Very toxic. Quiet and beautiful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pure heaven!

One of the most beautiful properties I’ve ever stayed on! The restaurant, room, pool were gorgeous! The gym is state of the art! Perfect place to rest and unwind!!!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Paramjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious accommodation with mini kitchen, excellent place for just relaxing in a quiet spacious setting. Feels more like a country club than a hotel. Staff were incredible, very helpful in whatever was requested.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phenomenal Edenic Gem!!

Phenomenal Edenic Gem!! So surprised by this place. Stunning rooms. Highly recommend!
Stayed 1 night in Feb 2024
Verified

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a problem with our reservation, however they were able to solve it, that’s why the rating was not excellent. The place is really beautiful, quiet and cozy.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is next level! We booked it as we had 1 night in Quito before flying back to the UK and it was superb. The staff could not have been more helpful & the facilities were top notch. Our room was immaculate & we had a balcony on the lake where we saw so much wildlife including some quite rare birds. We were able to check out late & use the facilities until we needed to head to the airport and we had a wonderful relaxed afternoon by the outdoor pool. The food and drinks were delicious. A glorious setting and the perfect relaxing end to an amazing holiday.
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not notified of a horrible techno music festival taking place directly outside my room. From around 8 pm, until 2 am on the morning of December 22, my entire room was shaking from the loud bass. The music is so loud that even with ear plugs I was unable to sleep. The hotel or Expedia should have notified me of this and I will be expecting a refund. To anyone reading this, it is hard to describe how loud the music is, perhaps if I went to bed behind the speakers at my local techno nightclub, I might have a similarly awful experience. I was simply looking for a quiet weekend at a polo resort which promised a unique experience. Instead I suffering through a sleepless night that I am paying for. This is without question the worst hotel I have ever stayed at and I cannot express what a terrible experience this has been.
Stayed 1 night in Dec 2024
Verified

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The front desk manager ran it like he owned the place - service was fabulous. Being set amongst polo fields was a fun unique experience.
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent amenities such as gym, pool and access to beauty salons.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful room with kitchen. The bed was so comfortable and the food fantastic. Awesome gym, with paddle courts, tennis and pickle ball. Fantastic to watch the Polo too. Loved the 3 Swimming pools.
We got to watch a wonderful Polo Match.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Wasseem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room. Wish we had stayed longer, but we were just in-transit
Stayed 1 night in May 2025
Verified

8/10 Good

Francisco

Liked: Staff & service, property conditions & facilities
The girls in the Spa they don’t know about massage,next day I was hurt
Stayed 3 nights in May 2026
Verified

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place !
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facility and wonderful staff. We will definitely be back!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Wish we could have stayed longer.
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, amenities
Room, restaurant, food and staff were beautiful. Room is not sound proof so you can hear your neighbours like they are in the room with you, and there was a wedding on so the music and speeches sounded like they were in your room until 1:30am. Contact hotel directly as hotel unresponsive via hotels.com app.
Garden room
Garden room
Stayed 1 night in Jan 2026