This place is next level! We booked it as we had 1 night in Quito before flying back to the UK and it was superb. The staff could not have been more helpful & the facilities were top notch. Our room was immaculate & we had a balcony on the lake where we saw so much wildlife including some quite rare birds. We were able to check out late & use the facilities until we needed to head to the airport and we had a wonderful relaxed afternoon by the outdoor pool. The food and drinks were delicious. A glorious setting and the perfect relaxing end to an amazing holiday.
Kirsty
於 2024 年 1 月住了 1 晚
4/10 欠佳
Lucia
2024年1月3日
讚好:整潔度
不滿:職員與服務和客房舒適度
Terrible experience
Las Palmas is mostly a polo club. They host massive events. I wished they had let us know that they were hosting a massive party the day of or arrival, we spent an hour sitting in traffic trying to access the property. The property is located in a rural area, that can only be accessed through a narrow street.
When they host these events there is massive congestion. It took us longer to get to the hotel than to fly from Cuenca to Quito. Terrible experience. The music was loud and we could hear it in our room. The rooms are spacious but don’t have blackouts curtains.
The front desk was very apologetic but it was clear they didn’t think through how hosting a massive event would impact their regular customers.
Lucia
於 2023 年 12 月住了 1 晚
10/10 優異
Paramjit
2023年12月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very spacious accommodation with mini kitchen, excellent place for just relaxing in a quiet spacious setting. Feels more like a country club than a hotel. Staff were incredible, very helpful in whatever was requested.
Paramjit
於 2023 年 12 月住了 2 晚
2/10 很差
mounia
2023年12月17日
不滿:職員與服務
L'hôtel a annulé ma réservation une semaine avant ma venue en prétextant que je n'avait pas confirmé ma réservation or j'avais payé lors de ma réservation par internet trois mois avant. Ils ont proposé un logement à proximité pour lequel j'ai dû payer un supplément équivalent de ma nuit d'hôtel ce qui a doublé mon budget pour deux nuits. Je suppose qu'un événement plus lucratif au sein de l'établissement est à l'origine de mon annulation tardive. Nous étions pas les seuls clients dans le même cas ce WE là. Le petit personnel était très bien mais l'organisation reste plus qu'à désirer.
mounia
於 2023 年 12 月住了 2 晚
10/10 優異
Hayeong
2023年11月4日
讚好:整潔度、職員與服務和住宿狀況
Hayeong
於 2023 年 11 月住了 2 晚
8/10 不錯
Paula
家人同遊
2023年11月3日
讚好:整潔度、職員與服務、設施服務和住宿狀況
There was a problem with our reservation, however they were able to solve it, that’s why the rating was not excellent.
The place is really beautiful, quiet and cozy.
Paula
於 2023 年 11 月住了 1 晚
10/10 優異
Monica (Lake Tapps)
2023年10月25日
Monica
於 2023 年 10 月住了 1 晚
2/10 很差
Roberto
伴侶同遊
2023年10月19日
不滿:職員與服務
My reservation was cancelled by the hotel at the last minute and I was sent to different hotel