2/10 糟糕
Galal，ALPHARETTA
2026 年 1 月 22 日
满意：住宿条件和设施，服务设施
I am writing to express my disappointment following a recent stay in a Luxury Suite at Fairmont Rabat. Despite the premium rate, the experience fell significantly short of the brand’s luxury standards.
During lunch at the lounge, my order remained incomplete after 35 minutes, forcing me to leave for an event without finishing my meal. No apology was offered. Later that evening, I ordered room service with a quoted 45-minute wait; the food never arrived, and after waiting three hours without an update or call, I went to sleep hungry. Furthermore, the suite's heater was non-functional, and the shower water pressure was weak before failing entirely mid-use.
While the front desk staff was polite during checkout, my concerns were met without urgency or any attempt at resolution or management involvement. I am sharing this feedback in the hope that you will address these service failures and lack of accountability to ensure future guests receive the experience expected of a Fairmont property.
Galal
2026 年 1 月入住 2 晚