「They charged me MAD 44 per person per night for tax although only MAD 13.2 was stated during booking! The service is poor either!! Only one towel was provided. We repeatedly made request to a lady at the counter for one more towel. She promised twice to send it to my room but it was not received until we made further request to another lady in the next evening. 」
「Service was worse than expected for a hotel of a calibre like Four Seasons.
1. Upon checking in and finishing dinner, we were told someone would show us to our rooms because the hotel was quite large. However, we were ignored and left to our own devices and had to find our way to the rooms.
2. For one of the rooms that we booked (out of 3), we were given a room that was clearly a downgrade from the two others and also a disability accessible room. When first approaching the reception, they...