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故宮酒店的評價

4 out of 5
故宮酒店
Dr. Yagnik Road, Rajkot, Gujarat

評價

8.2

很好

10 分評分，優異；118 則評價中有 50 則" "
8 分評分，不錯；118 則評價中有 37 則" "
6 分評分，一般；118 則評價中有 20 則" "
4 分評分，欠佳；118 則評價中有 6 則" "
2 分評分，很差；118 則評價中有 5 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.6/10 

設施服務

7.8/10 

住宿狀況

8.4/10 

環保程度

評價

2/10 很差

Pooja

不滿：設施服務
The keys didn’t work. The food was awful The place smelt of eggs Room service - the staff forced us to pay them extra money all the time Blood stains on bed
於 2024 年 2 月住了 2 晚

10/10 優異

Sudha

家人同遊
讚好：職員與服務和住宿狀況
Food is always great
於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般

Mohindrakumar

於 2023 年 11 月住了 1 晚

6/10 一般

Mohindrakumar

於 2023 年 11 月住了 1 晚

8/10 不錯

Mohindrakumar

不滿：整潔度
Visit in Rajkot
We are stayed there 3days all time when we open rook door after many try open or again call for housekeeping then send key to reception also towels conditions not good also no tissue paper there in room when we ask they are replying we not provide tissue ….really sad for this service…😔
於 2023 年 12 月住了 2 晚

10/10 優異

Jagdish (Powell)

於 2023 年 11 月住了 2 晚

2/10 很差

Bina

不滿：整潔度和住宿狀況
Hotel was outdated . Unclean and lots of properties work /banging through the night.
於 2023 年 10 月住了 1 晚

8/10 不錯

Yong Hyun

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Good
於 2023 年 3 月住了 1 晚

6/10 一般

Satish (newburgh)

於 2023 年 3 月住了 1 晚

4/10 欠佳

JOHN (Fairview)

商務旅客
讚好：整潔度和職員與服務
不滿：住宿狀況
Property didn’t take American Express and didn’t notify prior to my arrival. There was a party going on just below my room. The hotel needs to do a better job with ensuring guests can get a good sleep.
於 2023 年 3 月住了 2 晚

8/10 不錯

Jagdish (Powell)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location
於 2023 年 3 月住了 1 晚

8/10 不錯

Smita

於 2023 年 2 月住了 3 晚

4/10 欠佳

Dipak Prabhudas

於 2023 年 2 月住了 3 晚

10/10 優異

haresh

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Location is too good for all the shopping needs. Lively food in the restaurant
於 2023 年 2 月住了 2 晚

10/10 優異

Seema

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 1 月住了 3 晚

8/10 不錯

Amit

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 1 月住了 2 晚

8/10 不錯

Ramesh (Dayton)

於 2023 年 1 月住了 3 晚

6/10 一般

Nitin (livingston)

8/10 不錯

varun

於 2022 年 12 月住了 1 晚

4/10 欠佳

真實旅客

商務旅客
不滿：職員與服務
Lousy service
The staff is absolutely lousy. Took them forever to get me an iron, not sure if they even bothered to send me one. There are no universal adapters in the room, I guess it’s now about time you have at least one universal power plug. Breakfast was also equally lousy,
於 2022 年 12 月住了 1 晚

10/10 優異

Satish

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Very polite staff, excellent service, delicious breakfast.
於 2022 年 12 月住了 1 晚

6/10 一般

Vilas

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Disappointing stay
The stay was disappointing as the rooms were dirty, lifts were dusty and the service was very disappointing
於 2022 年 11 月住了 3 晚

10/10 優異

Raksha

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I like the food options and the location of Imperial Palace in Rajkot. We always stay here when we visit Rajkot.

10/10 優異

Kishor

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚

10/10 優異

Madhvi

於 2022 年 8 月住了 3 晚

10/10 優異

Sunita

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I had the best experience ever. It’s just perfect
於 2022 年 5 月住了 10 晚

6/10 一般

真實旅客

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Location was good The reception staff were good and helpful The restaurant staff were great and breakfast was great
於 2020 年 2 月住了 9 晚
Reservations Team 於 2020年3月6日的回應
Dear Guest, Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us. We hope to serve you again soon. The Imperial Palace

10/10 優異

Arvind (Rajkot)

讚好：整潔度和職員與服務
Bit tired now New wing looks better Excellent Restaurant
於 2020 年 2 月住了 2 晚
Reservations Team 於 2020年3月2日的回應
Dear Guest, Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us. We hope to serve you again soon. The Imperial Palace

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good location with good shops in near vicinity. Bell boys were very friendly and helpful. The food available in the hotel is 24 hours In their restaurant. It is yummy and too good and they can make according you your taste is spicyness. The reception staff were was very accommodation. The Gujarati thali in the afternoon should not be missed. Eat as much as you want. They provide a lot of varieties. I will be back there.
於 2020 年 1 月住了 2 晚
The Imperial Palace 於 2020年1月31日的回應
Dear Guest, Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us. We hope to serve you again soon.

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staf is very good rady to help you nice and clean place.
於 2020 年 1 月住了 5 晚
Reservations Team 於 2020年1月15日的回應
Dear Guest, Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us. We hope to serve you again soon. The Imperial Palace

8/10 不錯

真實旅客

家人同遊
The hotel’s old wing needs renovation and cleanliness needs to be improved.
於 2019 年 12 月住了 1 晚
The Imperial Palace 於 2019年12月14日的回應
Dear Guest, Thank you for your valuable feedback. We are extremely sorry that your experience was not satisfying. We would look into your concerns and take immediate action accordingly. The Imperial Palace Reservations Team

6/10 一般

Simon

商務旅客
讚好：整潔度和職員與服務
Nice hotel. Good service.
於 2019 年 10 月住了 1 晚
The Imperial Palace 於 2019年11月26日的回應
Dear Guest, Thank you for your valuable feedback. We are glad to know that you enjoyed your stay with us. We hope to serve you again soon. The Imperial Palace Reservations Team

10/10 優異

Choonilal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel is 15yrs old Needs an upgrade wrt bathroom & general maintenance.
於 2019 年 8 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good for business travel
comfortable
於 2019 年 7 月住了 2 晚
Reservations Team 於 2019年7月30日的回應
Thank you for your feedback. Hoping to see you soon in future.

10/10 優異

Harshal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing food and convenient location
於 2019 年 5 月住了 2 晚
Khushi 於 2019年5月8日的回應
Dear Sir, Greetings!! Thank you for very kind and encouraging words of appreciation for the Imperial team. Your encouragement would be a big source of inspiration to the team to keep serving our esteemed guests better and better. I look forward to your continued patronage and an opportunity to serve you again. Please let me know if I can be of any assistance, any time. Best Regards, Khushboo Savaliya Reservation Team

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay , staff is extremely courteous and friendly
於 2019 年 2 月住了 1 晚
Khushi 於 2019年5月11日的回應
Dear Sir, Greetings!!! Thank you for very kind and encouraging words of appreciation for the Imperial team. Your encouragement would be a big source of inspiration to the team to keep serving our esteemed guests better and better. I look forward to your continued patronage and an opportunity to serve you again. Please let me know if I can be of any assistance, any time. Best Regards, Khushboo Savaliya Reservation Team

8/10 不錯

Ye

讚好：整潔度、職員與服務和客房舒適度
於 2019 年 3 月住了 3 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
All was well . Could be better.
於 2019 年 2 月住了 3 晚

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度
Food was great Staff service average . Staff seemed less bothered They need more training Reception staff were very good
於 2019 年 2 月住了 5 晚

10/10 優異

Mallikarjuna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good hospitality and very good cleanliness
於 2019 年 1 月住了 2 晚

8/10 不錯

Kumar

讚好：整潔度和客房舒適度
不滿：職員與服務
Inhuman attitude
We had our private driver who was denied use of dormitory due to lack of bedding and was not allowed to use his own in his car or to remain with his car overnight !!!
於 2019 年 1 月住了 2 晚

6/10 一般

真實旅客

讚好：客房舒適度
不滿：職員與服務
Poor toiletries, check in /out poor, nice room, good breakfast, room amenities need updating,overall enjoyed staying there,
於 2019 年 1 月住了 2 晚

2/10 很差

真實旅客

讚好：整潔度和設施服務
不滿：住宿狀況
Romm had cooking smell, were moving furnitue upstair hence vetpy nossy, noise from some furnace or something running. I asked for diffrent room but was told that Expdia qualifies for onlr first floor room. In shot, not a good experiance. We left forDelhi this morning
於 2018 年 12 月住了 2 晚

6/10 一般

Stephen

於 2018 年 11 月住了 2 晚

2/10 很差

kantishah (london)

讚好：整潔度和客房舒適度
不滿：住宿狀況
They have not got faculty of resturant for the res
Heavy traffic till midnight can not sleep till 12 30 am once the traffic get slow
於 2018 年 7 月住了 1 晚

6/10 一般

Jitendrasinh (New York)

不滿：職員與服務
Expected More
Having stayed at their sister Hotel - Silver Palace - since 1996 - on almost every visit to Rajkot, I expected the Imperial Palace to be much better than it actually was. The Room allocated to me was right by the elevator. while not a problem in itself - it did tend to be noisy at times. The room itself was comfortable - however, not updated in amenities as such. The Staff was the real disappointment. Check in was fine. Check out was a disaster. Having to catch an early morning flight, i requested that the Front Desk, send me the bill an hour before I checked out. I was informed that this wasn't possible and i could only be presented a bill after I vacated the room. Well - I did - and waited for 30 minutes to check out at the Front Desk - mind you at 5 AM - with no one before me or after me. Stood there while the Front Desk Rep fumbled his way through my check out. eventually I had to leave without a bill or a proper check out. Giving him the money he requested coz he couldn't figure it out. Very disappointing and unprofessional. Not to mention rude.
於 2018 年 3 月住了 5 晚

10/10 優異

Shirish Nathwani

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Will likely choose this again if ever in area
Central location
Khushboo 於 2018年3月2日的回應
Dear Mr Nathwani Thank you for your kind review. Its a pleasure to make your stay most comfortable. I look forward to your continued visits to Imperial Palace Rajkot

6/10 一般

Parimal

不滿：客房舒適度
Bed was very firm; bath tub had cracks and ceiling needed painting. I woudnt rate it 5 star. Also my wife’s expensive makeup went missing from bathroom. We reported it twiice. Non of the management cameback to us. Also complimenery ironing is only one of. Food was nice .location for shopping is great:
於 2018 年 2 月住了 2 晚

10/10 優異

Parimal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
GOOD hotel friendly and helpful staff
於 2018 年 2 月住了 3 晚
khushboo 於 2018年3月2日的回應
Dear Mr Parimal It was a privilege to have you staying at Imperial Palace, Rajkot. Thank you for the encouraging review. Team Imperial looks forward to have yout at Imperial Palace once again.