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拉皮德城希爾頓花園酒店的評價

3 out of 5
拉皮德城希爾頓花園酒店
815 E Mall Dr, Rapid City, SD

評價

8.8

優異

10 分評分，優異；645 則評價中有 390 則" "
8 分評分，不錯；645 則評價中有 171 則" "
6 分評分，一般；645 則評價中有 43 則" "
4 分評分，欠佳；645 則評價中有 21 則" "
2 分評分，很差；645 則評價中有 20 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Kathy

伴侶同遊
Respectful and pleasant staff! Wonderful breakfast and comfortable bed! Thank you
於 2024 年 4 月住了 1 晚
Tahlia 於 2024年4月28日的回應
Hello Kathy,Thank you for your feedback regarding your stay. I am glad to hear that the staff, breakfast, and your room were up to your expectations. Please come back and visit us again. Have a wonderful day!

10/10 優異

Gabriel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Tahlia 於 2024年4月28日的回應
Hello Gabriel,Thank you for your feedback. Have a nice day

8/10 不錯

Angela

於 2024 年 4 月住了 1 晚

8/10 不錯

Lynnda

讚好：整潔度、職員與服務和住宿狀況
We have traditionally stayed at the Hilton. Very nice facility, however house cleaning has missed cleaning the shower door track. It had green mold like yuk on/outside the track. We will most likely stay there again when not engaged in activities in the Hills.
於 2024 年 4 月住了 2 晚
Tahlia 於 2024年4月10日的回應
Hello Lynnda,Thank you for providing your feedback to us. I am so sorry to hear about that your shower door track was missed upon cleaning. I will be sure to relay this over to the correct department. Thank you for your understanding. Please come back and visit us again so we can make it up to you. Our goal is to make your stay better and brighterThank you

10/10 優異

Gordon

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Tahlia 於 2024年4月8日的回應
Hello Gordon,Thank you for providing your feedback. I am glad to see your stay with us was good. Please come back and visit some time soon

10/10 優異

David

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable room and bed! Very fresh, modern and clean appearance. Staff very courteous! Easy access to hotel from interstate. Great location. Happy!!
於 2024 年 2 月住了 2 晚
Tahlia 於 2024年2月26日的回應
Hello David,Thank you for choosing to stay at our property and for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 優異

Cindy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Tahlia 於 2024年2月7日的回應
Hello Cindy,Thank you so much for sharing your feedback with us. I'm glad you enjoyed your stay with us at the Hilton Garden Inn. Come back to visit!

10/10 優異

Lisa

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Tahlia 於 2024年2月4日的回應
Hello Lisa,Thank you for taking the time to share your feedback with us. I am glad you enjoyed your stay and liked the hotel. Please come back and visit us sometime soon!

8/10 不錯

Jeremy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great and accommodating.
於 2024 年 1 月住了 1 晚
Tahlia 於 2024年2月4日的回應
Hello Jeremy,Thank you for taking the time to share your feedback with us. I am glad you enjoyed your stay and liked the staff at the hotel. Please come back and visit us sometime soon!

8/10 不錯

Linda

讚好：整潔度、職員與服務和住宿狀況
The staff were fantastic - front desk to restaurant staff were so friendly .
於 2024 年 1 月住了 1 晚
Tahlia 於 2024年1月24日的回應
Hello Linda,Thank you so much for taking time to share your feedback. I'm glad you found all staff to be friendly and fantastic. We hope you come back and visit us soon!

4/10 欠佳

Dennis

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
the room was not properly cleaned the hotel had very limited staff that seemed unable to help with problems or just poorly trained on customer service. At check out we were presented a bill and paid in full only to find out that the hotel billed or credit card almost double with out notifing us of the error in the bill. During Check out we even commented on the price difference and was told what we paid was correct. When called the person we spoke to blammed it on poorly trained staff
於 2023 年 12 月住了 3 晚
Tahlia 於 2024年1月24日的回應
Hello Dennis,I am very sorry to hear about your experience at the hotel. As our guest we want to treat you with the upmost respect and kindness. Did you speak to a manager at the hotel about this incident? Did you get your bill situated out? Please give us another chance and come back to visit us!

10/10 優異

Jason

於 2024 年 1 月住了 2 晚
Tahlia 於 2024年2月4日的回應
Hello Jason,Thank you for taking the time to share your feedback with us. I am glad you enjoyed your stay and liked the hotel. Please come back and visit us sometime soon!

10/10 優異

Juliet

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Tahlia 於 2024年1月15日的回應
Hello Juliet,Thank you for taking time to share feedback about your stay with us. I'm glad to see that you had enjoyed it. Come back and visit us sometime soon.Thank you

10/10 優異

kyle

親子同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
於 2023 年 12 月住了 3 晚
Tahlia 於 2024年1月15日的回應
Hello Kyle,Thank you for taking time to share feedback about your stay with us. I'm glad to see that you had enjoyed it. Come back and visit us sometime soon.Thank you

4/10 欠佳

sonya

家人同遊, 寵物同遊, 商務旅客
於 2023 年 12 月住了 1 晚
Tahlia 於 2023年12月30日的回應
Hello Sonya,I'm sorry to see that you left a bad score on our hotel. I hope you can come back and give us a chance to make it up to you. We want to ensure our guests feel like this is their home away from home. Please, next time come speak to the desk or a manager if you are experiencing any issues.Thank you

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Top Hotel
Very nice hotel to stay at. Restaurant and bar were nice and staff was pleasant. The only complaint was the bed was very uncomfortable and the sheets were old.
於 2023 年 12 月住了 1 晚
Tahlia 於 2023年12月22日的回應
Hello,Thank you for taking time to share your feedback about the hotel. I am glad to hear that the restaurant/bar staff were nice. The beds are the ones that is required for Hilton standard. I will be sure to relay over to the correct department about your experience with the beds being uncomfortable.Thank you again, hope you come back to visit us!

8/10 不錯

Orlen

Love this property but Hilton has the worst pillows of any major hotel chain.
於 2023 年 12 月住了 1 晚
Tahlia 於 2023年12月19日的回應
Hello OrlenThank you for taking time to share our feedback. I am very glad to here that you love the Hilton Garden Inn property, we want or guests to feel like this is their home away from home. Unfortunately those pillows are what is required for the standard for our guest rooms. I hope you can come back and visit us again! Happy Holidays!!

10/10 優異

Kyle

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Tahlia 於 2023年12月22日的回應
Hello Kyle,Thank you for taking time to share your feedback with us. I am glad to see you had enjoyed our stay at the Hilton Garden Inn. Please come back to visit us.

2/10 很差

Peter

家人同遊, 商務旅客
不滿：職員與服務和住宿狀況
Did not get the complimentary upgrade for being a gold card member. They did not live upto the Hilton promise.
於 2023 年 12 月住了 2 晚
Tahlia 於 2023年12月22日的回應
Hello Peter,Thank you for taking time to share your feedback. On your reservation you had booked and paid through expedia with a double queen bed. The payment was already settled with expedia. Even if we did upgrade you the system will automatically require a nightly upsell of 20. Different Hiltons are owned by different companies and some are franchises. Also different brands do run things differently than Hilton Garden Inn.Thank you again

10/10 優異

Jason

讚好：整潔度、職員與服務和住宿狀況
Staff was amazing and helpful
於 2023 年 11 月住了 2 晚
Tahlia 於 2023年12月15日的回應
Hello Jason,I am very glad to hear that the staff was amazing and helped you. We do our very best to make sure you as our guests are top priority. Thank you so much for your feedback!

8/10 不錯

Andrew

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Tahlia 於 2023年12月15日的回應
Hello,Thank you for staying at our hotel and taking time to provide feedback. I'm glad you enjoyed your stay with us.

10/10 優異

Robert

讚好：整潔度、職員與服務、設施服務和住宿狀況
Our stay was very comfortable.
於 2023 年 11 月住了 1 晚
Tahlia 於 2023年12月15日的回應
Hello Robert,Thank you for taking time to share your feedback. I am glad to to hear that your stay was comfortable. We prioritize our guests to make sure everything goes well for you!

10/10 優異

Anje

於 2023 年 11 月住了 1 晚
Tahlia 於 2023年12月15日的回應
Hello Anje,Thank you for taking time to provide feedback. I am glad you found the hotel to your liking!

8/10 不錯

Ann Marie (Floral Park)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was very accommodating. Liked bar and coffee area. Wished that there was a safe in the room.
於 2023 年 9 月住了 4 晚

10/10 優異

Renee

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

6/10 一般

JACK

讚好：整潔度和客房舒適度
不滿：職員與服務
Jacuzzi tub wasn't working. I told the front desk. They said it couldn't be fixed. They didn't offer me another room. They just kept telling me I got a really good deal from hotels.com and I should be happy with that.
於 2023 年 9 月住了 6 晚

2/10 很差

Jim

讚好：整潔度和客房舒適度
不滿：職員與服務
I booked a single king bed room well in advance of the arrival date but was given a room with 2 Queen beds when I arrived. This has happened a number of times when I book a room at a Hilton through Hotels.com. The desk clerk confirmed that there were 25 available rooms, but all of them were double queen rooms. The clerk said it was Hotels.com’s fault for telling me there was a single king room available when there wasn’t. She the. Conceded that there were single king rooms available on the day I booked, but Hotels.com booked it as any available room, which is why I got the room with two queens. I don’t know who is worse here, Hilton for giving my room to someone else, or Hotels for tolerating this activity with no recourse for me.
於 2023 年 9 月住了 1 晚

10/10 優異

Gail

於 2023 年 9 月住了 1 晚

10/10 優異

craig

家人同遊
讚好：設施服務
Very nice stay
於 2023 年 8 月住了 1 晚

10/10 優異

Jacque

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

8/10 不錯

Richard

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good part of town close to the mall area. Quiet
於 2023 年 8 月住了 4 晚

8/10 不錯

Brian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was an all around good place to stay. Clean, comfortable, and quiet.
於 2023 年 8 月住了 5 晚

10/10 優異

Tara

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a fabulous property. We would definitely stay here again there’s a shuttle you could take into Sturgis for $40 per person round-trip. There is coffee in the lobby every morning the beds are comfortable and staff is very helpful and friendly. There’s a restaurant for breakfast and dinner if you don’t want to leave. And 2 miles from lots of shopping and restaurants.
於 2023 年 8 月住了 6 晚

10/10 優異

Elizabeth

於 2023 年 7 月住了 1 晚

10/10 優異

Judith

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ross at the front desk was tremendous!
於 2023 年 7 月住了 1 晚

10/10 優異

Jonathan

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was excellent, very clean, no breakfast without paying extra
於 2023 年 7 月住了 5 晚

10/10 優異

Persio (ryebrook)

讚好：整潔度、職員與服務和住宿狀況
Hotels, very clean and spacious provided excellent service
於 2023 年 7 月住了 6 晚

10/10 優異

Cheryl (Wood Dale)

於 2023 年 7 月住了 1 晚

10/10 優異

Moises

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 3 晚

10/10 優異

Lynette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

10/10 優異

Bariah

讚好：整潔度、職員與服務和住宿狀況
It was a great stay!
於 2023 年 5 月住了 1 晚

10/10 優異

Jonathan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

10/10 優異

Jonathan

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚

2/10 很差

真實旅客

家人同遊
讚好：整潔度
不滿：職員與服務和客房舒適度
Would not stay here again
We asked for a room with two Queens because I’m traveling with my 60 year old mother. We were given a room with a King bed and told there was nothing they could do because the hotel was full. I don’t understand how this happens unless they gave our room away. They offered nothing for our trouble, no discount, no cot, no free meal or anything. The TV didn’t work and the ice machine didn’t work and they acted like that was our problem for wanting those things. We had to laugh at the Hilton sign at check in that they would do whatever possible to make us have a great stay because they absolutely did not care at all.
於 2023 年 6 月住了 1 晚

10/10 優異

Darrow (Gresham)

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
We were on a Gate 1 tour. The breakfast buffet was not good. Same food 3 days in a row. 2 days they ran out of most items before everyone got to eat. Did eat in the restaurant the night before the tour began and it took almost 2 hours after we ordered to get our food. Problem was 1 person was bar tending and waiting tables for 40-50 people. This is not what we expect from Hilton.
於 2023 年 6 月住了 1 晚

8/10 不錯

Andrew

讚好：職員與服務
The front desk personnels are very friendly and accommodating. But the beddings of the room was not the best. The beddings were wrinkled. Thus, cannot determine whether they were changed when I asked them to change the sheets.
於 2023 年 5 月住了 4 晚

8/10 不錯

Bee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚

6/10 一般

Katherine

讚好：住宿狀況
於 2023 年 5 月住了 5 晚

10/10 優異

Paul

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Nice, clean and comfortable hotel
Nice, clean and comfortable hotel. Very up to date, beds were great, shower pressure was great. Only complaint would be the $14 breakfast buffet...it was about the same as a continental breakfast at most hotels.
於 2023 年 5 月住了 2 晚
Davy 於 2023年5月30日的回應
Thank you for taking a moment to share your experience. I am happy to hear you found the was nice, clean, comfortable and to your liking. We look forward to welcoming you back to our hotel in the future. Our apologies but all Hilton Garden Inn Hotel brands do not offer a FREE continental breakfast unless you are a Gold or Diamond member. Hilton does have other brands that does offer it such as: Hampton Inns, Home2 Suites, Homewood Suites, etc. Our goal is to make your stay better and brighter. We look forward to seeing you again.

10/10 優異

Jean

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 5 晚
Davy 於 2023年5月30日的回應
Thank you!