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科夫羅塔娜渡假村的評價

5 out of 5
科夫羅塔娜渡假村
Sheikh Mohammed Bin Salim Road, Al Dhaith South, Ras Al Khaimah

評價

8.4

很好

10 分評分，優異；309 則評價中有 150 則" "
8 分評分，不錯；309 則評價中有 95 則" "
6 分評分，一般；309 則評價中有 34 則" "
4 分評分，欠佳；309 則評價中有 18 則" "
2 分評分，很差；309 則評價中有 12 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Salima

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Le calm, la nature, la plage, les oiseaux ...Magnifique endroit pour se reconnecter avec la nature pour lâcher-prise et recharger les batteries .
於 2024 年 5 月住了 1 晚

10/10 優異

Hoda

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Outstanding hospitality
於 2024 年 4 月住了 1 晚

8/10 不錯

Nabeel (dubai)

於 2024 年 4 月住了 1 晚

10/10 優異

Suzanne (Glatens)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Du personnel très attentif. Les repas étaient bons, mais les mêmes plats revenaient souvent. Il faut eviter les heures de forte affluence si vous voulez manger dehors. Il y a beaucoup de familles avec des enfants en bas age. Aussi, beaucoup d'Allemands et de Russes. Il vaut mieux savoir parler Anglais. Il faut avoir des bonnes jambes ou utiliser le service des navettes pour se déplacer, surtout si vous avez une chambre en haut du resort et on veut remonter de la plage. J'avais 170 marches je la piscine pour adultes jusqu'à ma chambre... Les massages au Spa, sont au top. Si non, c'est un dépaysement totale, un endroit pour se détendre. J'y retournerai.
於 2024 年 3 月住了 6 晚

10/10 優異

Jens

讚好：整潔度、職員與服務、設施服務和住宿狀況
I was very surprised by Rotana Cove Resort. I felt very comfortable and the staff also played a very important role in this. Everyone is very friendly, helpful and never intrusive. I will definitely be back.
於 2024 年 3 月住了 7 晚

10/10 優異

Lynne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great all inclusive stay!
We stayed for a 4 night break and would return in the future. The housekeeping was superb, nothing was too much trouble and our room was spotless. We took the all inclusive package and only ate in Cinnamon which would have become repetitive if we’d stayed longer but the food was good. I have to mention Milan one of the waiters, he was so helpful and warm and always had a smile and a friendly greeting, a real asset to the Hotel! The beach is beautiful and clean. The adult pool had lots of sunbeds. The all inclusive drinks were good.
於 2024 年 2 月住了 4 晚

10/10 優異

Amrou

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Magical Place
Magnificent Resort, probably my favorite in UAE so far and I've been to many. It's huge, so internal transportations is kind of required always, but it's easy and quick to send a golf kart. Absolutely recommended. It's a hidden gem in RAK no doubts.
於 2024 年 2 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

6/10 一般

Christopher

家人同遊
讚好：住宿狀況和客房舒適度
不滿：職員與服務
Great resort. Buffet very bad.
Resort is beautiful, room, beach and pool are great. Reception very friendly as are buggy drivers. Food very poor. No taste, very cold. More like canteen food then a buffet in UAE. Breakfast was better and nice to sit out side.
於 2024 年 2 月住了 1 晚

4/10 欠佳

Nic

於 2024 年 2 月住了 7 晚

10/10 優異

Sanjay

於 2024 年 1 月住了 2 晚

6/10 一般

Avril

於 2024 年 1 月住了 1 晚

8/10 不錯

Dima

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is due for renovation, nothing major though! Amazing architecture and landscaping and views. Breakfast was delicious too !
於 2024 年 1 月住了 1 晚

10/10 優異

CHRISTOPHE

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice property on the beach nice pools, great staff excellent service.
於 2023 年 12 月住了 1 晚

4/10 欠佳

Stuart

多人同遊
不滿：整潔度和職員與服務
This is not a 5 star resort in anyway - more like a 3 star. The resort is lovely but its operational style is a disaster. To many issues to mention - but the most unbelievable one was that the last breakfast was at 10.30 - we arrived at 10.15 but 10.45 they were already clearing away the food so we couldn't finish breakfast. I paid over US$500 for one night. To be treated like this - unacceptable - I will never go back.
於 2023 年 12 月住了 1 晚

4/10 欠佳

Mahmoud

不滿：住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Eddy

讚好：整潔度、職員與服務和住宿狀況
Food quality can be improved
於 2023 年 11 月住了 1 晚

8/10 不錯

Ricardo

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Jayker Gaurang

於 2023 年 10 月住了 2 晚

6/10 一般

ASIA

家人同遊
讚好：客房舒適度
不滿：整潔度和職員與服務
The villa room is not clean, service to provide with shampo ..etc was bad and delayed for hours. System for exclusive rotana card holder is too old and need every time reg.
於 2023 年 9 月住了 3 晚

10/10 優異

Khawaja

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

6/10 一般

Ziad

讚好：設施服務
不滿：整潔度和住宿狀況
This is outdated and older hotel, they need to start updating, the rooms are small, and doesn’t have iron or ironing board. You need to use golf carts to go to your room, and when I ordered the cart to check out it took them forever to send one.
於 2023 年 9 月住了 2 晚

10/10 優異

JOE

於 2023 年 8 月住了 2 晚

10/10 優異

Johnny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
review
an amazing place with amazing facilities
於 2023 年 7 月住了 1 晚

10/10 優異

Eugene

讚好：整潔度、職員與服務和住宿狀況
Beautiful resort, peaceful, quiet, well ornamented with lights and beautiful trees and small roads of cobble stone. Lovely beach and beautiful pools (3 total). Staff is amazing and understanding and goes the extra mile to help out. For instance, I wanted a closer look to the sea and they helped me getting another room for my second day with a closer seaview. The only thing that could be improved a bit is the speed at which one can obtain a buggy to get around. Nonetheless, the resort is walkable for the most part, withstanding the weather. Overall great place, private, quiet, neat, well designed. Totally worth it.
於 2023 年 7 月住了 2 晚

10/10 優異

Rico

於 2023 年 7 月住了 1 晚

2/10 很差

Sana

於 2023 年 7 月住了 1 晚

10/10 優異

stuart

商務旅客
讚好：整潔度、職員與服務和住宿狀況
A very nice holiday destination in a quieter more private section of the UAE.
於 2023 年 6 月住了 1 晚

10/10 優異

Mary

於 2023 年 5 月住了 1 晚

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

10/10 優異

Charles

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property and staff. Buffet left about to be desired though.
於 2023 年 5 月住了 2 晚

4/10 欠佳

Yakov

家人同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
Our stay was okay but the room was definitely not worth the price at all. It was overpriced multiple times of what it is worth. The room was tiny and had a smell of mold. The bed was rock solid. We woke up with sore body. Otherwise barbeque event was nice. The location is great and once you are out of the room and walk a bit, the view is nice. Not sure if I want to come back. We paid way too much for it.
於 2023 年 4 月住了 1 晚

8/10 不錯

Elsemarie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚

10/10 優異

IAN

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent setup. Very nice views from rooms. The rooms are spacious. The beach is far to walk but the pool is very large ... Nice bars. The buffet was too hectic as many package tourists were there. The personnel was friendly. The front office, esp. Anastasia was very friendly and professional. The food quality could be better. We loved it and highly recommend this place. Very nice family vacation.
於 2023 年 3 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Nice view but service needs to be upgraded
Nice view from the reception area. But a staff at the restaurant had an unpolite attitude. It would have been better if she had an attitude appropriate with hospitality business. Hotel is not an immigration office.
於 2023 年 3 月住了 1 晚

10/10 優異

Andre

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
you feel like you are in your own little village
於 2023 年 1 月住了 3 晚

10/10 優異

arif

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Guest Service Team 於 2023年1月23日的回應
Dear Guest, Sunny greetings from The Cove Rotana Resort - Ras Al Khaimah! We would like to thank you for taking the time to share your experience with us in so much detail. Please be sure we will go through your feedback and mentioned points in order we can improve our service and hospitality and take the action immediately with the concerned departments. We look forward to welcoming you back to The Cove Rotana Resort. Best wishes, Klaus Reinwand General Manager

6/10 一般

真實旅客

家人同遊
Family stay
The service was very poor and obviously understaffed for the number of guests. The hotel is really nice with a special vibe but it is a little outdated. Food was expensive and with an average quality. Check in took sometime. Beach was very clean. Good for families with young children
View from the room
於 2020 年 10 月住了 2 晚
General Manager 於 2020年10月28日的回應
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please accept our sincere apology for any inconvenience caused and be assured that your review will be shared with our team for further improvement. We hope to welcome you back in the very near future. Best Regards Klaus Reinwand General Manager

8/10 不錯

IK (Dubai)

家人同遊
讚好：整潔度、職員與服務和設施服務
Staff are super friendly and are masters in Customer Service. I had one issue at the beginning and it was all perfectly resolved. Perfect destination for honeymooners, staycations or getaways
於 2020 年 9 月住了 2 晚
General Manager 於 2020年10月28日的回應
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 優異

Rania

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 2 晚
General Manager 於 2020年10月28日的回應
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 優異

Mohammad

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 1 晚
General Manager 於 2020年10月28日的回應
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 優異

Bram

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 9 月住了 2 晚
General Manager 於 2020年10月28日的回應
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

4/10 欠佳

Swati

家人同遊
不滿：職員與服務和客房舒適度
Amazing Establishment - BUT Poor Service
We originally had booked 2 rooms. Both rooms were given late. 1st room 8020 and then one hour later 8012. We also requested both rooms be next to each other when we initially booked the rooms from Hotels.com. Also we did not get the view from the room which we originally had booked for (Deluxe Room) which we paid extra for. Then after getting the key to 8020 - as we were walking to van to take us to the room, I noticed where my luggage was on the trolley, there was also someone else's garments which were on top of my luggage - to be exact it was on top of my 7 month old's foldable bed. In current conditions with COVID, this was very appalling. I raised the concern to the attendant who was putting other peoples garments on top of my luggage - at which the attendant completely ignored my concern. Then I went back into the reception and raised the issue, and also raised the issue with Ibrahim (Front end manager). The difficult part was obtaining a van to take us to and from the beach + pool. Waiting time was ridiculous as we had to make several calls because we had a children 5yrs and below with us, walking in the heat was difficult for them. At one point when we were taken from beach back to our rooms - the driver made another stop to pick up additional guests to pack the vehicle. Now this is another COVID precaution red flag - especially with a newborn in the vehicle the driver was mixing up guests.
於 2020 年 9 月住了 1 晚
General Manager 於 2020年9月24日的回應
Dear Valued Guest, Thank you very much for your comments following your recent stay with us.I am very sorry to hear that your stay did not meet expectations. Whilst, not making any excuse the resort strictly complies with the Operational Guidelines established by Ras Al Khaimah Government concerning Covid 19 to ensure the safety of guests and colleagues. Please be assured that your comment has been shared with our team for further improvement. I hope that you can view this as a one off aberration and will give us the opportunity to redeem ourselves. Warm regards Klaus Reinwand General Manager

6/10 一般

omar

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
bad experience
When I booked the villa. I thought it will be amazing, but I faced the fact of facility had old furniture , bad smells , unclean and in safety pool , old style bathrooms need to be changed. Really I would never go back there again.
於 2020 年 9 月住了 2 晚
General Manager 於 2020年9月24日的回應
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. Please allow us to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated as we are committed to provide our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance but rest assured that we are working in upgrading our facilities to enhance our guest satisfaction. I hope that you can view this as a one off aberration and will give us the opportunity to redeem ourselves. Warm regards Klaus Reinwand General Manager

10/10 優異

Khalid

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Cove.. The amazing place
Whether was amazing. Room was clean and housekeeping staff was very kind.
於 2020 年 8 月住了 1 晚
General Manager 於 2020年9月24日的回應
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. We are glad that you had enjoyed your stay. It is encouraging to note that you were pleased with the services provided by our housekeeping team, i will personally share your compliment with them. We look forward to welcome you back in the near future. Warm regards Klaus Reinwand General Manager

10/10 優異

Mohamed

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 8 月住了 3 晚
General Manager 於 2020年9月24日的回應
Dear Valued Guest, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards Klaus Reinwand General Manager

10/10 優異

Liudmyla

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 7 月住了 1 晚
General Manager 於 2020年8月13日的回應
Dear Valued Guest, Thank you very much for your comments following your recent stay with us and for giving us a perfect rating. We are glad that you thoroughly enjoyed your stay and we look forward to welcoming you back in the near future. Warm Regards General Manager The Cove Rotana Resort.

8/10 不錯

SAJEER

家人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度
於 2020 年 7 月住了 1 晚
General Manager 於 2020年8月13日的回應
Dear Valued Guest, Thank you for taking the time to rate your stay with us.We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future. Best Regards General Manager The Cove Rotana Resort.

4/10 欠佳

Walid

家人同遊
不滿：客房舒適度
Too early to enjoy staycations
To be fair the major influence is the fact that the COVID-19 conditions made it very difficult to enjoy. We were relegated to pool or room and restricted restaurant services So we did not even stay the night. A case of wrong timing.
於 2020 年 7 月住了 1 晚
General Manager 於 2020年8月13日的回應
Dear Valued Guest, Thank you very much for your comments following your recent stay with us. I am very sorry to hear that your stay did not meet expectations due to Covid-19. We hope to welcome you back when the pandemic is over. Warm regards General Manager The Cove Rotana Resort