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Reviews of Quality Inn Rawlins I-80

2.5 out of 5
Quality Inn Rawlins I-80
1617 W Spruce St, I-80 Exit 211, Rawlins, WY

Reviews

5.4
Rating 10 - Excellent. 38 out of 351 reviews" "
Rating 8 - Good. 58 out of 351 reviews" "
Rating 6 - Okay. 81 out of 351 reviews" "
Rating 4 - Poor. 86 out of 351 reviews" "
Rating 2 - Terrible. 88 out of 351 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.8/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

RAJEN, Senoia

Disliked: Staff & service
You can hear the shower, TV, talks from next door. Running water in shower and toilets make too Much noise. Attendant are not available. Leaving morning coffee in dispenser till evening. Property needs better management for the customers.
Stayed 1 night in Apr 2024
Response from bhoomi on 29 Apr 2024
Thank you so much for your response. We will try our best to keep accommodating our customers properly.

10/10 Excellent

CASEY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was very helpful. Help care a bag upstairs and recommended a great restaurant.
Stayed 1 night in Apr 2024
Response from Bhoomi Patel on 23 Apr 2024
Thank you so much. we will try our best to accommodate our customers. Thank you for staying with us. We will try to improve our mistakes for sure and also service.

2/10 Terrible

Kameryn

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend ever again!!
Stayed 1 night in Apr 2024
Response from bhoomi on 29 Apr 2024
Thank you so much for your response. We will try our best to keep accommodating our customers properly.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Working on it but still needs work.
Very clean, good beds but the wifi didn't work, the tv remote was missing, the room heater was sluggish and took forever to warm the room up. The room phone was non functional so you couldn't call the front desk which wasn't manned anyway. Breakfast bar was under construction and they put little gift bags with juice boxes and granola bars in the room. Very reasonably priced and will be much better service when the renovations are complete. The shower was great, new tile and great pressure.
Stayed 1 night in Feb 2024

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nothing worked the tv, no coffee in the room coffee maker but no coffee. I couldn't find the the plug for the bathtub. Nobody at the front desk.
Stayed 1 night in Dec 2023

2/10 Terrible

Brad

Travelled with family
Disliked: Staff & service, property conditions & facilities
The ceiling in the bathroom was covered with mold.
Stayed 1 night in Dec 2023

10/10 Excellent

Kellan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

James

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
They could not find my reservation. So they had to do a walk in check in. Almost charged me to much.
Stayed 1 night in Dec 2023

6/10 Okay

Britta

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Nov 2023

6/10 Okay

Steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast trip
Goo room at a good price
Stayed 1 night in Oct 2023

6/10 Okay

bruce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No one was at the desk when we arrived. We had to call a number and the ‘boss’ was shopping. Finally man who had limited English came and showed us a very unsatisfactory room which we turned down. He then showed us a nice room. When the ‘boss’ showed up she refused to compensate us for the the frustrating check-in and was quite rude. We were very tired and did not need this problem. The person in the morning was wonderful as was the breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to overnight on our road trip
Stayed 1 night in Oct 2023

6/10 Okay

Kelvin

Liked: Staff & service
Disliked: Amenities
Ok hotel. There is no elevator so if you stay on the 2nd floor you’ll have to take all your luggage up the stairs. It’s a little noisy and the bathroom need some serious upgrade and proper cleaning.
Stayed 1 night in Oct 2023

4/10 Poor

David

Stayed 1 night in Oct 2023

6/10 Okay

Rochelle

Travelled with partner
The property outside looked like a dump
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating
Stayed 1 night in Oct 2023

10/10 Excellent

Trace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Pat

Stayed 1 night in Sep 2023

4/10 Poor

Hope

Travelled with partner
Disliked: Cleanliness
Didn’t like where it was low lighting felt unsafe going out side and employee didn’t know much English Or wouldn’t give you change for vending machines not a fan of this place at all
Stayed 1 night in Sep 2023

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk gentleman didn't speak or understand English. The room was dirty.. except the bedding was clean. Bathroom was the dirtiest.
Stayed 1 night in Sep 2023

6/10 Okay

Heath

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Didn't like NO elevator! Parking lot was not all paved! Breakfast didn't start until 7:00. Most travelers wanted to get up and start traveling before then. The person checking us in couldn't speak English and needed to buzz for help! Hot water was cool and cold water in self serve drink area near check in desk was luke warm. Even though it is "self serve" the workers should check to see the dispensers are appropriately filled with hot and cold as labeled.
Stayed 1 night in Sep 2023

2/10 Terrible

Debbie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sorry to say that this is a dirty rundown and walk up to my door two time and couldn’t even get in the room key didn’t work and the hall way stunk like piss and I did not stay in left And would not recommend this hotel to my worst enemy

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Angie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was horrendous. I won’t even waste my time to explain the situation it was that ridiculous. I will say this, i stay in hotels about 200 days a year, now in all truth they are normally marriotts. I have never in my 50 years of travel whether for business or personal have I ever been “kicked” out but none the less this is what occurred. I was screamed at in the lobby, literally chased down the hall being screamed at. This was the most disgusting, embarrassing and unprofessional occurrence I have encountered. And just for the record this place was not clean or a place I would have chosen normally anyway so I was more than happy to get a refund and leave.
Stayed 1 night in Sep 2023

4/10 Poor

Kathi

Travelled with partner
Disliked: Property conditions & facilities
Bathtub was gross. It’s plastic and the cut a section out and patched it and it looks like it’s been like that for awhile because it’s discolored. Not sure if we had fresh sheets or not. Small tv and run down. Front desk attendant did not ask for credit card which is unusual when you book online and offered no receipt.
Stayed 1 night in Sep 2023

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Misty

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice enough, but smelled of cigarettes, as did the hallway. The room didnt smell, thankfully, but it was very dirty. I had to ask them to vacuum the room, there was dry mud all over the floor. It obviously hadn't been vacuumed in a while. The bathroom was horrible. The beds were very comfortable though.
Stayed 1 night in Sep 2023

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never recommend this motel to anyone traveling. It’s dirty and rundown. The facility is in a neighborhood that is degrading. I can go into more details on how dirty it was, but I don’t want to gross anyone out.

2/10 Terrible

Hae

Stayed 1 night in Aug 2023

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend this property. The property condition was pretty poor and very dirty. Staff however was friendly. The night auditor wasn’t dressed properly for the position and was rather provocative.
Stayed 1 night in Aug 2023

2/10 Terrible

Shuva

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Shelley

Liked: Room comfort
Stayed 1 night in Jul 2023

8/10 Good

Vaughn

Liked: Staff & service, amenities
The lady who checked us in was very polite and helpful
Stayed 1 night in Jul 2023

8/10 Good

Janice

Travelled with partner
Liked: Staff & service, property conditions & facilities
Was a nice place
Stayed 1 night in Jul 2023

4/10 Poor

Paul

Disliked: Cleanliness, staff & service
Bad experience
Upon arrival at this hotel we were assigned a second floor room although we'd specifically required a first floor room. Upon arriving at our room we found it had not been made up. There were numerous other shortcomings.
Stayed 1 night in Jul 2023

6/10 Okay

Roy, Meridian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Handy to interstate and downtown. Front desk people were nice. Weeds growing all around building, paint flaking off and dingy looking. Breakfast lady grumpy.
Stayed 1 night in Jul 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Jun 2023

6/10 Okay

Yujie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked in our pre-paid rooms at midnight, one of the staff gave us an occupied room making everyone embarrassing, and there was no available room left. The hotel owners were nice enough to give us a place to live, that I appreciate. So we were arranged to the motel on the other side of the street. That motel, I would say I'm not very satisfied, some smell of smoke, spots on the sheets, and the bathroom is not very clean; but that is okay to me as I'm not a very picky guy. I don't think it is the problem with the cleaning staff; rather, it is the problem with the hotel manager; the rooms should have been renovated. Two days later I received calls from them, claiming a pillow and a lamp was missing from the room and asking me if we took them. This is really funny because I was not even living in the hotel I booked. Why would I drove 3000 miles from east coast for taking a pillow and a lamp from your room? Overall, I would say, the hotel owners were nice. But I would suggest improve your hotel management quality.
Stayed 1 night in Jun 2023

6/10 Okay

Diana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very comfortable beds! Property run down and rooms very outdated. Bathrooms needed some overhauling as well. Lots of leak spots on ceiling and drywall patches that were unfinished. I would stay $50 to sleep there and that’s all.
Stayed 1 night in Jun 2023

2/10 Terrible

Martina

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed are not comfortable
Stayed 1 night in May 2023

8/10 Good

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

4/10 Poor

Jaimie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The "hot" breakfast had 2 sausages and 1 yogurt. There was no pool. The friendliness of the 1 employee was saw was awful. We interrupted her smoke break to check in. No one was available at check out. Would absolutely NOT stay there again.
Stayed 1 night in Apr 2023

6/10 Okay

Carla

Stayed 1 night in Mar 2023

2/10 Terrible

Cliff Billy

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

6/10 Okay

Karen

Stayed 1 night in Oct 2022

6/10 Okay

Ryan

Stayed 1 night in Oct 2022

6/10 Okay

Ronald

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was OK for one night. The bathroom was very small and set in the corner. The door wouldn't even close. The worst part was that on check-in the person barely said anything to me and didn't seem willing to answer questions; then on check-out there was NOBODY available - just had to put the keys in a box and leave. I needed a receipt and hoped they would email it to me, but no email follow up and I still don't know if they charged what was agreed or not. The facility was old, outdated and just acceptable for staying one night. I would not stay here multiple nights.
Stayed 1 night in Sep 2022

4/10 Poor

Eric

Stayed 1 night in Sep 2022