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雷丁 I-5 附近凱藝酒店的評價

2.5 out of 5
雷丁 I-5 附近凱藝酒店
2059 Hilltop Dr, Redding, CA

評價

7.0

不錯

10 分評分，優異；855 則評價中有 223 則" "
8 分評分，不錯；855 則評價中有 247 則" "
6 分評分，一般；855 則評價中有 163 則" "
4 分評分，欠佳；855 則評價中有 120 則" "
2 分評分，很差；855 則評價中有 102 則" "

7.0/10 

整潔度

8.0/10 

職員與服務

6.8/10 

設施服務

6.6/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

Wei

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 9 月住了 1 晚
Management 於 2021年10月1日的回應
Good morning Wei, Thank you for taking the time to write a review. We do appreciate the feedback. We hope to see you next time you are in Redding, California

8/10 不錯

Lina

於 2020 年 12 月住了 1 晚
Paul - General Manager 於 2021年1月6日的回應
Thank you Lina, your time, business and review are appreciated.

10/10 優異

Sirirat

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property and rooms are look like just had renovation. Room was very nice and so tidy, the management keeps everything simple but functional. Very very good!!!!
於 2024 年 5 月住了 1 晚

2/10 很差

Pai

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

10/10 優異

Joyce

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We got in late, service and room was excellent.
於 2024 年 4 月住了 1 晚

6/10 一般

Jewel

讚好：職員與服務
不滿：住宿狀況
We arrived late—around 10pm—and the staff was professional and went out of her way to clarify 3rd party booking details. There is no elevator and there were no rooms on the 1st floor so stairs were the only option. For someone with physical limitations, it was a bit difficult. It looked like someone had tried to break down the door from the outside. The doorframe was ripped off the wall and literally hanging back and forth where the safety latch was. It was clean, but if you are sensitive to stains on sheets and towels, you might need to upgrade to another hotel. It’s an older building so the shower not draining well was not a big surprise. I wouldn’t have wanted to stay there alone.
於 2024 年 4 月住了 1 晚

10/10 優異

David

於 2024 年 3 月住了 1 晚

6/10 一般

Michael

讚好：整潔度
不滿：職員與服務和住宿狀況
Management 於 2024年3月15日的回應
Good morning, Michael thank you for taking the time to rate our property. We look forward to seeing you again next time you are in the area.

10/10 優異

Greg (Santa Rosa)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Managment 於 2024年2月28日的回應
Good morning, Greg thank you for taking the time to rate our property

10/10 優異

Scott

於 2024 年 2 月住了 1 晚

10/10 優異

Marco Lucio

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ottimo
Questa è la terza volta (se non sbaglio) è confermo tutto quello che ho detto nelle volte precedenti, ottima scelta in Redding. Personale gentile, camere comode e pulite e buona la colazione.
於 2024 年 1 月住了 2 晚
Management 於 2024年2月2日的回應
Good morning, Marco thank you for the nice review. We look forward to seeing you again. Have a great weekend.

10/10 優異

Veronica

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Management 於 2024年2月2日的回應
Hello Veronica, thank you for taking the time to rate your stay with us. We hope to see you again the next time you are in the area.

10/10 優異

Kali

讚好：整潔度、職員與服務和住宿狀況
Very friendly check in with Chris. So far great experience, no complaints!
於 2024 年 1 月住了 1 晚
Management 於 2024年2月2日的回應
Good morning, Kali I am happy to hear that you had a great experience and had no complaints. We do use our guest feedback to better serve our customers. Have a great weekend. We look forward to seeing you again.

8/10 不錯

Jim

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The fellow working the night shift was very friendly and thorough when we checked in. However, the WiFi did not connect as room 121 was too far away to pick up the signal. The wifi was great at the office area. I would suggest getting an expander to reach the all guest rooms. 👍
於 2024 年 1 月住了 1 晚
Management 於 2024年2月2日的回應
Good morning, Jim thank you for taking the time to write a review. We look forward to seeing you again. We will look into the WiFi connection.

10/10 優異

Leslie

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Management 於 2024年2月2日的回應
Good morning, Leslie thank you for taking the time to rate your stay with us. We look forward to seeing you again.

2/10 很差

Lee

不滿：整潔度、職員與服務和住宿狀況
phone in room didn;t work , main door broken. homeless around all hours , trying to get in our car and our room. management not doing any thing ,,,,,
於 2024 年 1 月住了 1 晚
Management 於 2024年1月12日的回應
Hello Lee, I apologize for any inconvenience you had while staying here. We do use our guest reviews to better serve our customers. We do hope that you give us another chance to exceed your expectations. Hope you have a wonderful weekend.

10/10 優異

Joel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice place, great city!
It was an overnight, last leg of my trip home to Oregon. Thanks to Chris for making my check in seemless and smooth. I had my service dog with me and you had a good area to potty them and supplied bags.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月12日的回應
Good morning, Joel thank you for writing a review. I am pleased to hear that you enjoyed your stay with us. We look forward to seeing you again. Have a great weekend.

10/10 優異

Kyanne

於 2024 年 1 月住了 1 晚
Management 於 2024年1月12日的回應
Hello Kyanne, thank you for taking the time to rate your stay. We hope to see you again soon. Have a great weekend.

10/10 優異

Brian

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Management 於 2024年1月12日的回應
Hello Brian, thank you for your rating. We hope to see you again soon. Have a great weekend.

10/10 優異

Dorothy

讚好：整潔度、職員與服務、設施服務和住宿狀況
The check in was spectacular! I asked to price match which they couldn't do, and he told me up front he didn't have anything on the main floor ( I have trouble walking which he noted as I got out of the car). So while i booked through the app, he did some looking and upgraded me to a better room ON THE GROUND FLOOR! We chatted about the area and he made me a good price on Dr. Pepper. Great personality and it set the tone for a great stay!
於 2024 年 1 月住了 1 晚
Management 於 2024年1月12日的回應
Good morning, Dorothy thank you for taking the time to write a review. We do use our reviews to better serve our customers. We hope to see you again the next time you are in the Redding area.

10/10 優異

Sharmane

讚好：整潔度、職員與服務和住宿狀況
Clean
於 2023 年 12 月住了 1 晚
Management 於 2024年1月12日的回應
Good morning, Sharmane thank you for the review. We look forward to seeing you again. Have a great weekend.

10/10 優異

Kandarp

於 2024 年 1 月住了 1 晚
Management 於 2024年1月12日的回應
Hello Kandarp, thank you for taking the time to rate our property. We look forward to seeing you next time you are in the area.

10/10 優異

June

讚好：整潔度、職員與服務、設施服務和住宿狀況
Love your breakfast!! I havent had bacon in 3 weeks!! Thank you!!
於 2024 年 1 月住了 1 晚
Management 於 2024年1月6日的回應
Good afternoon, June, thank you for taking the time to write a review. We look forward to seeing you the next time you are in the Redding area.

2/10 很差

Kai

讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
If you would like to be treated like a criminal on your vacation and you should stay here. They refuse to give me a third floor room. No coffee pot. The ice machine is on lockdown. There are creepy people living there. And they will put you as a single person traveling back right in between everyone who's outside using drugs and commiserating with the homeless. This is a terrible property and you should never stay there
於 2023 年 12 月住了 1 晚
Management 於 2024年1月6日的回應
Good afternoon, Kai, my apologies if you felt like my staff was treating you like a criminal. I assure you that was not the case. Thank you for taking the time to write a review. We do use our reviews to better serve our guests. I do hope you give us another chance to exceed your expectations. Hope you have a Happy New Year.

2/10 很差

Debbie

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
We had a long driving day. The hotel was not busy. We asked if we could be in quiet room. We were told no one would be booked above us as lots of rooms. At 10:30 Pm people were booked in that slammed drawers and walked steady till midnight. No carpets on floors so was very noisy. We are upset as the lady that booked us in said no problem. It would be quiet above us.
於 2023 年 12 月住了 1 晚
Managment 於 2024年1月3日的回應
Good morning, Debbie, my apologies for falling short on your expectation on your stay. I will speak with my staff in regard to telling guest that there will be no guest above them. We do use reviews to better serve our guests. I do hope that you give us another chance to meet or exceed your expectations.

10/10 優異

Richard

讚好：整潔度、職員與服務和住宿狀況
Chris was terrific at the front desk during my check in!
於 2023 年 12 月住了 1 晚
Management 於 2024年2月2日的回應
Good morning, Richard thank you for the feedback. I will pass along this review to Chris. We hope to see you again the next time you are in the Redding area.

10/10 優異

Becki

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Better than the other guys!
Great experience! Stayed in BW during our week of travel and this by far beat all of those. Better breakfast, cleanliness and comfort.
於 2023 年 12 月住了 1 晚
Management 於 2023年12月28日的回應
Good morning, Becki thank you for sharing your feedback with us. We do use our guest feedback to better serve our customers. Hope to see you next time you are in Redding. Happy New Year!

10/10 優異

Priscilla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Management 於 2023年12月28日的回應
Good morning Priscilla, thank you for taking the time to rate our property. We hope to see you again the next time you are in the Redding area.

6/10 一般

Carol

家人同遊
讚好：整潔度、職員與服務和客房舒適度
不滿：住宿狀況
於 2023 年 12 月住了 1 晚
Management 於 2023年12月20日的回應
Good morning, Carol, thank you for taking the time to rate our property. We look forward to seeing you again the next time you are in the Redding area.

2/10 很差

Claudia (Auburn)

於 2023 年 12 月住了 1 晚
Management 於 2023年12月18日的回應
Good morning, Claudia, my apologies for not meeting your expectations during your stay. We do use our reviews to better serve our guests. We do hope that you give us another chance to meet or exceed your expectations. Happy Holidays!

2/10 很差

Silvia

於 2023 年 12 月住了 1 晚
Management 於 2023年12月12日的回應
Good morning, Silvia, we apologize for falling short of your expectations. We do hope that you give us another chance to meet or exceed your expectations. We look forward to seeing you the next time you are in the Redding area.

10/10 優異

Sergio

讚好：整潔度、職員與服務和住宿狀況
Nice to stay
於 2023 年 12 月住了 1 晚
Management 於 2023年12月5日的回應
Good morning, Sergio, thank you for taking the time to write a review. We look forward to seeing you the next time you are in the Redding area.

10/10 優異

Ulysses

於 2023 年 11 月住了 1 晚
Management 於 2023年12月18日的回應
Good morning, Ulysses, thank you for rating our property. We look forward to seeing you the next time you are in the Redding area.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exceptional Quality
The bathroom was spotless, comfortable bed, great breakfast. No complaints and will stay again when passing through.
於 2023 年 11 月住了 1 晚
Managment 於 2023年11月4日的回應
Good afternoon thank you for taking the time to write a review. We look forward to seeing you again. Have a fantastic weekend.

8/10 不錯

Douglas

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff and property were very good. My beef is with Expedia itself. When we were checking in there was a problem with our credit card not being accepted because we already paid for it so there was something about a ghost card that will work. Held us up for a long time until the clerk could straighten it out. Not sure I will use Expedia to book anything again if this is the hassle we have to go through.
於 2023 年 10 月住了 1 晚
Management 於 2023年10月31日的回應
Good morning, Douglas, thank you for taking the time to review our property. We do hope to see you again. Next time you could book directly with us. Hope you have a good rest of the week.

10/10 優異

lilian

讚好：整潔度、職員與服務和住宿狀況
Chris is a great front dest employee. Very friendly and professional.
於 2023 年 9 月住了 1 晚
Management 於 2023年9月26日的回應
Good morning, Lilian thank you for taking the time to write a review. I will pass it along to Chris. We look forward to seeing you again. Have a great week.

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 9 月住了 1 晚
Management. 於 2023年9月25日的回應
Good morning, thank you for taking the time ti rate our property. We hope to see you next time you are in the area.

6/10 一般

YINGHUA

於 2023 年 9 月住了 2 晚
Management 於 2023年9月9日的回應
Good morning Yinghua, thank you for taking the time to rate our property. We hope to see you next time you are in the Redding area.

10/10 優異

Jovana

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Room and property and were clean and well kept. Check-in was smooth.
於 2023 年 9 月住了 1 晚
Mangement 於 2023年10月31日的回應
Good morning Jovana, thank you for taking the time to write a review. We look forward to seeing you the next time you are in the area.

6/10 一般

JOAN

Staff seemed overwhelmed.
於 2023 年 9 月住了 1 晚
Management 於 2023年9月4日的回應
Good morning, Joan thank you for taking the time to review our property. We hope to see you again soon.

6/10 一般

Robert

於 2023 年 8 月住了 1 晚
Management 於 2023年9月19日的回應
Good morning, Robert, thank you for taking the time to rate our property. We look forward to seeing you next time you are in the Redding area.

10/10 優異

Laurie (Modesto)

於 2023 年 8 月住了 2 晚
Management 於 2023年9月12日的回應
Good morning, Laurie, thank you for taking the time to rate our property. We look forward to seeing you next time you are in Redding.

4/10 欠佳

eleuterio

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Very bead the air conditioner makes so Mach noise.the room smells like old will never stay again in the property
於 2023 年 8 月住了 1 晚
Management 於 2023年8月15日的回應
Good morning, Eleuterio thank you for the feedback. We do use our guest feedback to better serve our guest. My apologies for falling short on your stay. We do strive for our guests to have the best stay. We hope that you give use another chance to exceed your expectations. Hope you have a wonderful week.

8/10 不錯

Tatevik

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
4 out of 5
Basic and comfortable stay overall, breakfast area was kept clean and fully stocked. Staff at the front desk were friendly. Room was overall clean and comfortable. Our room AC had kind of a moldy smell to it, but overall the room had all the essentials we needed. Coffee maker, small fridge, iron, hair dryer, shampoo, body soap, free wifi, ice machine nearby, etc. Room service is done as needed but they kept freshening our towels and taking the trash. The hotel/inn was close to restaurant shopping and points of interest in Redding.
於 2023 年 8 月住了 5 晚
Management 於 2023年8月15日的回應
Good morning, Tatevik my apologies for any inconvenience that you had while staying here with us. We do value all of our guest feedback and we use them to better serve our guests. Hope you have a great week.

10/10 優異

Devin

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度和職員與服務
Staff is very friendly I like this site. Convenient and great price.
於 2023 年 8 月住了 1 晚
Management 於 2023年8月15日的回應
Good morning, Devin thank you for the kind words. We do stive to provide the best customer service. We look forward to seeing you next time.

10/10 優異

Ko Ko

讚好：職員與服務
.
於 2023 年 8 月住了 1 晚
Management 於 2023年8月15日的回應
Good morning, Ko Ko thank you for taking the time to rate our property. We hope that you enjoyed your stay. See you next time you are in the area.

6/10 一般

William

家人同遊
讚好：住宿狀況
Clean quite nothing out the ordinary
於 2023 年 8 月住了 1 晚
Management 於 2023年8月15日的回應
Good morning, William thank you for taking the time to review our property. We hope to see you next time you are in the Redding area.

10/10 優異

Vincent

於 2023 年 8 月住了 1 晚
Management 於 2023年9月1日的回應
Good afternoon Vincent, thank you for taking the time to rate our property. We look forward to seeing you the next time you are in the Redding area.

8/10 不錯

Patricia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Management 於 2023年8月8日的回應
Good morning, Patrcia thank you for taking the time to rate our property. We look forward to seeing you the next time you are in the Redding area.

6/10 一般

Leilani

讚好：職員與服務
不滿：整潔度和住宿狀況
Friendly staff but dirty room
The clerks were super friendly. The breakfast was pretty good. The room appeared clean but after spilling water the floor was super dirty it turned the washcloth brown. I showed the housekeeper and she just said oh. No apology or attempt to make it right. There was only 2 pillows and they were basically flat it was like sleeping with no pillows at all.
於 2023 年 6 月住了 1 晚
Management 於 2023年7月26日的回應
Good morning, Leilani, my apologies for falling short of your expectations. We do strive to make sure our guest has the best stay. I will address these issues right away. We do hope that you give us another chance to exceed your expectations. Hope you have a great rest of your week.