「Rooms are dated and not cleaned properly. I originally booked and paid for two nights (through Hotels.com), and extended my stay for one more night directly with the hotel. BUT finally the hotel charged TWO extra nights on the bill. I tried to negotiate with and ask for refund from the hotel by email, however they had not responded to my enquries and requests for over one month (I checked out on Jul 12 and it's Aug 20 today when I write this review.). It's very irresponsible.」
「I can't find enough good things to say about the property and the staff. All was excellent. The Bloom room was unique in a good way with a wonderful lake view. And the Halloween decorations were done well. I kayaked, which I would highly recommend doing. The campfires at night and chatting with other guests was very nice.」