Refugio hotels from HK$446

"Room was ready and wouldn’t let me check in"

"nothing at all like it was described in the description, couldn't go inside to check in I had to check in through a window outside,the office was pretty much closed my entire stay, had to pay a $50 deposit that I still haven't got back , lady at the desk said it takes 48 hours so we will see, don't understand what the deposit was for the room I stayed in needed a lot of tlc, says free wifi but there was no wifi, the room was very unclean, bathtub needs to be bleached had to buy cleaner to clean before I would take a shower, under the bed looked like it hadn't been swept or mopped in months, mini fridge definitely hadn't been cleaned in a while, I had no choice but to stay there because I couldn't afford to pay for another hotel room because they wouldn't let me cancel my stay and get my money back, this hotel was not worth the money they charged me to stay there, not to mention people were up outside partying until 4 am being loud and the hotel staff allowed it"

"Wasn't used"

"Welcoming to Pets"

"Went to the office to let them know the room had not been clean the lady at the front desk mentioned it have been checked off mind you there was dirty socks on the nightstand. There was cookies broken up underneath the beds. There were sanitary napkins in the trashcan and razor blade tops in the bathtub. How can someone tell you the room have been clean would not recommend to anyone. "

"Hotel was very nice and clean exactly like the pictures. Christy the front desk receptionist was very attentive. I would book here again. "

"Clean room, wonderful staff and great location"

"The staff was really nice, however our room was not clean at check in. Trash in the trash can and on bathroom floor, food items in the fridge and one towel. We were moved to another room and no wash cloths and there was dirt/ sand on one bed. Trash stayed on the floor by the ice machine and never saw housekeeping. "

"Simple but nice experience "