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关于赖斯莱克温德姆速 8 酒店的点评

2 out of 5
赖斯莱克温德姆速 8 酒店
2401 S Main St, Rice Lake, WI

点评

6.2
10 分 - 超赞。55 条好评,共有 401 条点评" "
8 分 - 还可以。111 条好评,共有 401 条点评" "
6 分 - 一般。98 条好评,共有 401 条点评" "
4 分 - 很差。84 条好评,共有 401 条点评" "
2 分 - 糟糕。53 条好评,共有 401 条点评" "

6.2/10

清洁度

7.0/10

员工和服务

6.6/10

服务设施

5.8/10

住宿条件和设施

6.6/10

环保

点评

2/10 糟糕

Clarissa

满意:员工和服务
不满意:住宿条件和设施,清洁度
2024 年 4 月入住 2 晚
Manager 于 2024年04月14日 的回复
Hello Clarissa,We appreciate you taking the time to share your experience. Please feel free to contact us directly with any specific feedback from your stay so we can address it accordingly. Hope to welcome you back in the future for a better experience.

4/10 很差

Jill,Buffalo

满意:员工和服务
不满意:住宿条件和设施,清洁度
Property was very rundown and not well maintained. There was a fly strip in the entry. The hallway and room was dirty. The towels were all stained. Needs a major refresh and cleaning. The staff was very pleasant, so that was one good point.
2024 年 3 月入住 1 晚
Manager 于 2024年03月31日 的回复
Hello Jill,Thank you for sharing your feedback with us. We appreciate your kind words regarding our staff. We understand your concerns and will ensure they are forwarded to the appropriate team for review and improvement. We value all guest comments for our continuous enhancement efforts.

8/10 还可以

Phil

与配偶出行
满意:员工和服务
It us clean, tge area is somewhat depressed, tge towels in the room are second-rate, was unable to get Wyndum credit because I didn’t tell her at check-in…tho went to the desk 1 hour later. Prob not usual for a Super 8; friendly staff.
2024 年 3 月入住 1 晚
Manager 于 2024年03月24日 的回复
Hello Phil,Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff. If you have any concerns, we encourage you to reach out to our management team directly for further assistance.

8/10 还可以

Margaret

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Manager 于 2024年03月24日 的回复
Hello Margaret,We're glad you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

8/10 还可以

Scott

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Nice clean hotel room. Very comfortable beds. Excellent quality for the price.
2024 年 2 月入住 1 晚
Manager 于 2024年02月6日 的回复
Hello Scott,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at our hotel. Providing clean and comfortable accommodations is our top priority, and we're delighted that you found our beds to be excellent. We strive to offer quality service at a great value, and it's wonderful to know that we met your expectations. We hope to welcome you back in the future for another pleasant stay.

4/10 很差

lynn

2024 年 1 月入住 1 晚
Manager 于 2024年01月10日 的回复
Hello lynn, We're sorry to hear that your experience with us fell short of your expectations. We value your feedback and encourage you to reach out to our hotel directly so that we can address any specific concerns you may have had. We appreciate you choosing our hotel and hope to have the opportunity to better serve you in the future.

8/10 还可以

russell

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
walk to resterant
2023 年 12 月入住 2 晚
Manager 于 2023年12月5日 的回复
Hello russell,Thank you for sharing your feedback regarding the walking distance to the restaurant. We appreciate your perspective and apologize for any inconvenience this may have caused. We understand that everyone's preferences vary, and we strive to provide a comfortable stay for all our guests. We hope you had an otherwise enjoyable experience at our hotel and look forward to welcoming you back in the future.

4/10 很差

Brian

不满意:住宿条件和设施,清洁度
Property requires up dates and the seemed to a lot of short term repairs attempted ,properly run down.
2023 年 11 月入住 1 晚
Manager 于 2023年11月12日 的回复
Hello Brian,We appreciate your feedback regarding the condition of our property. We apologize if you experienced any inconvenience during your stay. We value the opportunity to improve our facilities and will take your comments into consideration. Should you have any further concerns, we encourage you to reach out to our management directly.

10/10 超赞

Hailey

满意:员工和服务、服务设施、住宿条件和设施
The only complaint that I had about the room was behind the bathroom door looks like it hasn't been swept in awhile. But overall I enjoyed my stay.
2023 年 9 月入住 1 晚
Manager 于 2023年09月12日 的回复
Hi Hailey,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.

4/10 很差

Jeff

与配偶出行
When we went to our room the tiling on the shower wall and floor and black stains( mold?). My wife has asthma and we went to a different hotel.
2023 年 9 月入住 2 晚
Manager 于 2023年09月10日 的回复
Hello Jeff,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 还可以

Wayne

2023 年 9 月入住 1 晚
Manager 于 2023年09月14日 的回复
Hello Wayne,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 很差

Lisa

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Check in was quick & lady was courteous, it was a bed to sleep in, and there was a lot of food choices and shopping in close vicinity, but the positives kinda stop there. Stained carpets in room & halls. Dust on most surfaces and uncleaned coffee spill/stain on the tray & countertop. Dust & dirt in all corners of the room & bathroom. Plastic cup cover behind the table. Toilet seat looked stained but when I used my own wipes, it came off. Brownish red smears on bathroom trash can. Hair on shower walls, soap tray & around tub drain (thank goodness I pack slides to shower in when traveling). 3 empty mini bottles of Fireball under one of the mattresses (left there for future visitors to find).
2023 年 9 月入住 1 晚
Manager 于 2023年09月2日 的回复
Hello Lisa,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 糟糕

Makayla

不满意:住宿条件和设施,清洁度
2023 年 8 月入住 3 晚
Manager 于 2023年08月30日 的回复
Hello Makayla, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 超赞

Michael,Sauk Village

2023 年 8 月入住 1 晚
Manager 于 2023年09月16日 的回复
Hello Michael,Thank you so much for the incredible rating. We look forward to your next visit.

4/10 很差

Sheila

带宠物出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 8 月入住 1 晚
Manager 于 2023年08月21日 的回复
Hello Sheila, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 超赞

Scott

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy access to the highway
2023 年 8 月入住 1 晚
Manager 于 2023年08月15日 的回复
Hi Scott,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 超赞

Eva

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Manager 于 2023年08月9日 的回复
Hello Eva,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

4/10 很差

Stacy

不满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Manager 于 2023年08月4日 的回复
Hello Stacy,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 超赞

Shawna

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
My son was kicked out of his house for difficult circumstances and super eight stepped up to the plate to help out when we needed it to deal with me when I’m not even in the same state really appreciate everything they have done for my son
2023 年 7 月入住 4 晚
Manager 于 2023年07月21日 的回复
Hi Shawna,Thank you for being our guest. Our top priority is for any of our guest to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting your son, and we look forward to welcoming you again soon.

8/10 还可以

Kathleen

满意:员工和服务,清洁度
2023 年 7 月入住 1 晚
Manager 于 2023年07月21日 的回复
Hello Kathleen,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 超赞

John

2023 年 7 月入住 1 晚
Manager 于 2023年08月9日 的回复
Hello John,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 超赞

Sheldon

2023 年 7 月入住 1 晚
Manager 于 2023年08月9日 的回复
Hello Sheldon,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 还可以

Alan

2023 年 7 月入住 1 晚
Manager 于 2023年08月9日 的回复
Hello Alan,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 很差

Mary

与家人出行
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Get what you pay for
We were so uncomfortable with the cleanliness and the smell that we didn’t even spend the night. We left at 9:30pm and drove 1 1/2 hours home
2023 年 7 月入住 1 晚
Manager 于 2023年07月12日 的回复
Hello Mary,Know that your voice is of tremendous importance to us and we value your comments about our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 还可以

Anne

与家人出行
满意:客房舒适度,员工和服务
2023 年 7 月入住 1 晚
Manager 于 2023年07月7日 的回复
Hello Anne,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 还可以

Ronald

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Manager 于 2023年07月2日 的回复
Hello Ronald,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 还可以

Betty

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable bed, great sleep
I slept so good that night. I worked at a mattress company for years and I would definitely stay here again
2023 年 6 月入住 1 晚
Manager 于 2023年06月27日 的回复
Hi Betty,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

8/10 还可以

Dan

满意:清洁度、员工和服务、住宿条件和设施
Room was fine other that an unusual smell in room. Breakfast was pretty sparae, had a pancake machine that intermittently made pancakes.
2023 年 6 月入住 1 晚
Manager 于 2023年06月24日 的回复
Hello Dan,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our breakfast and your insights regarding our room. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 还可以

john

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
2023 年 6 月入住 2 晚
Manager 于 2023年06月21日 的回复
Hello john,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 糟糕

Ashley

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Room was dirty, shower handle was broke shower curtain did not fit so water would come out of the shower on the floor
2023 年 6 月入住 2 晚
Manager 于 2023年06月20日 的回复
Hello Ashley, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations. We hope to have another opportunity to turn this experience around.

10/10 超赞

Lee

2023 年 6 月入住 1 晚
Manager 于 2023年07月2日 的回复
Hello Lee,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

8/10 还可以

Terri

与配偶出行
Rooms were very nice and beds were very comfortable! Front desk employees we’re very friendly and kind. Had a conversation with one of the front desk employees, who asked my opinion about what they could do to improve the grounds, which was a 1st!! Overall very nice and impressed by how they are diligently working to improve!
2023 年 5 月入住 1 晚
Manager 于 2023年06月6日 的回复
HI Terri,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us to see your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

6/10 一般

Phillip

商务旅客
不满意:住宿条件和设施
The place could have been cleaner. Floor hadnt been vacuumed recently and the stairways were dirty. Back door does not latch so physically had to be shut. Could not make check in on Wednesday morning but called them but they still would not refund or credit my charge card for the night. So with the money that I had to pay that night hire some one who knows how to vacuum.
2023 年 5 月入住 3 晚
Manager 于 2023年06月3日 的回复
Hello Phillip,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 很差

Ronnie

与家人出行
不满意:住宿条件和设施
Bedding had stains on the top blanket and top sheets. Room smelled bad. Left towels and bedding on floor so they would change them and no one came in so i had to put back on bed and use a 2nd night.
2023 年 5 月入住 2 晚
Manager 于 2023年05月31日 的回复
Hello Ronnie, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

6/10 一般

Edward

2023 年 5 月入住 3 晚
Manager 于 2023年06月2日 的回复
Hello Edward,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 糟糕

María Jesús

与家人及幼儿出行
不满意:清洁度、员工和服务、住宿条件和设施
Cleaning
2023 年 5 月入住 2 晚
Manager 于 2023年05月30日 的回复
Hello María Jesús, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 一般

Brian

团体旅客
满意:员工和服务
不满意:清洁度
Just an overnight stay
This was the second time I stayed here. I'm not a picky person, but the room could certainly have been cleaner. Urine dribbles on the toilet, and cakes of dust on the dresser.
2023 年 5 月入住 1 晚
Manager 于 2023年05月23日 的回复
Hi Brian,We’re happy to hear from you and glad to know you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again.

8/10 还可以

Kevin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 5 月入住 1 晚
Manager 于 2023年06月12日 的回复
Hello Kevin,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Continental breakfast was minimal for me. First day no pancakes. Had a few bananas and oranges. They had cinnamon rolls, Apple cinnamon danishes, and cinnamon oatmeal all good if you like cinnamon. I do not.
2023 年 2 月入住 3 晚
Manager 于 2023年02月28日 的回复
Dear Guest,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 超赞

Alyxandria

2023 年 1 月入住 3 晚
Manager 于 2023年03月7日 的回复
Hello Alyxandria,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 超赞

michael

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall stay was nice
2023 年 1 月入住 1 晚
Manager 于 2023年01月24日 的回复
Hello michael,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 糟糕

Philip

不满意:员工和服务
2023 年 1 月入住 1 晚
Manager 于 2023年10月28日 的回复
Hello Philip,We are sorry to hear that you had a negative experience at our hotel. Please provide more details about your stay so that we can address your concerns and improve our services.

10/10 超赞

Lusine

满意:员工和服务、服务设施、住宿条件和设施
The staff, breakfast and the room was clean with enough towels.
Manager 于 2022年12月28日 的回复
Hello Lusine,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our staff and your insights regarding our towels. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 超赞

Elna

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a very nice experience
2022 年 12 月入住 1 晚
Manager 于 2022年12月13日 的回复
Hello Elna,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 还可以

Bonnie

满意:客房舒适度,员工和服务
不满意:清洁度
Cleanliness
The bathroom was nice and clean. But the dust bunnies were very obvious under the refrigerator and also along the mop boards behind beds. It looked like fur growing on the mop boards and no cleaning crevis took has been used for a long
2022 年 12 月入住 1 晚
Manager 于 2022年12月7日 的回复
Hello Bonnie,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 糟糕

Martha

与家人出行, 商务旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
Dirty, dust Dirty bed
2022 年 11 月入住 1 晚
Manager 于 2022年11月5日 的回复
Hello Martha,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our bed. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall a good stay. Only concern is that the continental breakfast didn’t have anything to drink except coffee & tea. I don’t drink that so had to provide my own water. I’ve stayed in several Super 8’s and they usually provide a selection of juice.
2022 年 10 月入住 4 晚
Manager 于 2022年11月3日 的回复
Dear Guest,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our breakfast. Please do consider us again on your next visit to the area.

8/10 还可以

Roger

满意:清洁度、员工和服务、服务设施
2022 年 10 月入住 1 晚
Manager 于 2023年01月28日 的回复
Hello Roger,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 一般

jill

2022 年 10 月入住 1 晚
Manager 于 2023年01月15日 的回复
Hello jill,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 很差

Rose

Not again
The hotel was unclean, the food area was nasty. People sitting in the hallways, talking at our door.
2022 年 9 月入住 2 晚
Manager 于 2022年11月3日 的回复
Hello Rose,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.