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印第安納里士滿希爾頓歡朋套房酒店的評價

2.5 out of 5
印第安納里士滿希爾頓歡朋套房酒店
455 Commerce Rd, Richmond, IN

評價

9.0

卓越

10 分評分，優異；800 則評價中有 504 則" "
8 分評分，不錯；800 則評價中有 218 則" "
6 分評分，一般；800 則評價中有 50 則" "
4 分評分，欠佳；800 則評價中有 20 則" "
2 分評分，很差；800 則評價中有 8 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

6/10 一般

Jennifer (Shelbyville)

家人同遊
讚好：整潔度、職員與服務和設施服務
The air in our room didn’t work properly. Breakfast selection was ok, but not restocked well or timely and tables weren’t being cleaned.
於 2024 年 5 月住了 1 晚

10/10 優異

Thomas E

讚好：整潔度、職員與服務和住宿狀況
Very clean and comfortable.
於 2024 年 5 月住了 1 晚

10/10 優異

Dumitru

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and quiet
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年5月3日的回應
Hello Dumitru, Thank you for your 5 out of 5 rating. We hope to see you again soon!

10/10 優異

Christina

讚好：整潔度、職員與服務和住宿狀況
Super clean and up to date
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年5月3日的回應
Hello Christina, thank you for the positive review! We are glad that you enjoyed your stay.

10/10 優異

Michelle

家人同遊, 商務旅客
讚好：職員與服務
The pool was cold not warm until your body got use to it!
於 2024 年 4 月住了 1 晚
Guest Services 於 2024年5月3日的回應
Hello Michelle, we are sorry to hear that the pool wasn't warm when you got into it. We hope to see you again soon.

8/10 不錯

Terrie

讚好：整潔度、職員與服務、設施服務和住宿狀況
The service was excellent. Very friendly and accommodating. Very clean and good breadfast.
於 2024 年 3 月住了 1 晚
Guest Services 於 2024年5月3日的回應
Hello Terrie, we are glad that you enjoyed your stay. I am glad that our staff was accommodating and friendly for you.

6/10 一般

Yasuhiro (Hoffman Estate)

於 2024 年 2 月住了 1 晚
Hampton Richmond 於 2024年3月5日的回應
Thank you for your feedback!

10/10 優異

Charlene

於 2024 年 2 月住了 1 晚
Hampton Richmond 於 2024年3月5日的回應
Thank you for the review!

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ok
It just looks like it’s had some wear and tear The mattress is very soft. Just looks like it needs a really good cleaning. Staff was great.
於 2024 年 2 月住了 1 晚
Hampton Richmond 於 2024年3月5日的回應
Thank you for your feedback!

10/10 優異

Jackie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hampton Richmond 於 2024年3月5日的回應
Thank you for the 10/10!

6/10 一般

Diane

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay except the blinds at one of our windows didn't work, so they moved us to another room, not quite as nice as the first one. Staff said they would reduce our bill, but then said they could not......Travelocity would have to change billing.
Hampton Richmond 於 2024年3月5日的回應
Thank you for the feedback!

10/10 優異

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Hampton Richmond 於 2024年3月5日的回應
Thank you for the 10/10 rating!

10/10 優異

Kimberly

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Neat and clean.
Newly renovated hotel. Very clean with a great staff and wonderful breakfast.
於 2024 年 1 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Kimberly thank you for staying with us and we are glad to know your stay was what you expected and more.

8/10 不錯

Susan A.

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel was nice and clean. Staff were very helpful.
於 2023 年 12 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Susan thank you for staying with us and we are glad to know your stay was what you expected

10/10 優異

Diane

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful stay!
This hotel seems nearly brand new and is very clean and neat. Really wonderful find in a long trip! We had our dog with us and they were very kind. Really nice stay!
於 2023 年 12 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Diane thank you for staying with us and we are glad to know your stay was what you expected and more.

4/10 欠佳

Gail

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Check in was stressful. Staff questioned the reservation even though I showed an email showing it confirmed
於 2023 年 12 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Gail thank you for staying with us. We are sorry to her about your experience sometimes when you just make a reservation it doesn't always show right away and we are sorry this happened to you. We will look into this to try and prevent this from happening again in the future.

8/10 不錯

steven

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Very nice hotel, the step is great, but where the hotel is it's a little busy or could get congested very easily. Love contractor stay at this hotel in between working on jobs or working jobs in the area. But it's a nice hotel
於 2023 年 12 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Steven Thank you for staying with us and are glad to know you enjoyed your stay.

8/10 不錯

Ronnie

於 2023 年 12 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Ronnie thank you for staying with us and we are glad to know your stay was good.

6/10 一般

David

家人同遊
讚好：整潔度
Very average facilities and service for average pricing.
於 2023 年 11 月住了 1 晚
owner 於 2024年1月9日的回應
Dear David thank you for staying with us and we would like to know more about your stay that way we can fix the issues that arose during your visit.

8/10 不錯

Richard

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The recent remodeling provided us with rooms in excellent condition with several thoughtful touches (coat hooks near the door, pump soaps, towel bars,etc). The facility would have gotten a 5 rating except for the elevator work being done as we arrived. It was noisy, smelled awful and kept one elevator car out of use. To be fair, I want the work to be done, and can't this think of a time when it would not be disruptive. The facility is now in great shape.
於 2023 年 11 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Richard thank you for staying with us and we are glad to know your stay was good besides the inconvenience of the elevator but in order to stay up to code everything has to be updated from time to time and we appreciate you being understanding.

10/10 優異

Richard

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We like the suitcase stand, coat hooks and towel bars / clothes hook in bathroom.
於 2023 年 11 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Richard thank you for staying with us and we are glad to know your stay was what you expected and more.

10/10 優異

Judith

於 2023 年 11 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Judith thank you for staying with us and we are glad to know your stay was what you expected and more.

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent overall except the pool was broken.
於 2023 年 11 月住了 1 晚
owner 於 2024年1月9日的回應
Dear John thank you for staying with us and we are glad to know your stay ok. we did have a work order for the pool to fix the issue and is fixed at this time. We are sorry for the inconvenience, and we hope to see you soon.

10/10 優異

James

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
owner 於 2024年1月9日的回應
Dear James thank you for staying with us and we are glad to know your stay was what you expected and more.

8/10 不錯

Allen

於 2023 年 11 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Allen thank you for staying with us and we are glad to know your stay was good. We would like to know more details of your stay that was next time we can get the perfect score.

10/10 優異

Tashana

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is nice and clean. Staff is friendly and it’s conveniently located near the freeway, restaurants, and shopping. They are even pet friendly. I highly recommend the Hampton Inn and Suites in any state.
於 2023 年 11 月住了 2 晚
owner 於 2024年1月9日的回應
Dear Tashana thank you for staying with us and we are glad to know your stay was what you expected and more.

8/10 不錯

Nancy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The mattress was hard as a rock! Very uncomfortable bed!
於 2023 年 11 月住了 2 晚
Owner 於 2023年11月8日的回應
Dear Nancy, thank you for staying with us and we are sorry about the mattress we have made some improvements, and we hope you would check out our improvements in the future.

10/10 優異

Brad

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were very happy with our stay. It was obvious they had just finished renovations. Everything was new and fresh looking. A couple things come to mind that would have been nice though. The tv should have been mounted on a swing away wall mount. This would allow for better view while lying in the bed. The other thing is, a reclining chair would have been nice. It seems most hotels don't have room for one, but our room sure did. I would suggest replacing the standard chair with a recliner. I'm certainly not wanting to be critical here, just suggestions. Our stay was perfect! Thank you.
於 2023 年 10 月住了 2 晚
Owner 於 2023年11月8日的回應
Dear Brad, thank you for staying with us and we appreciate your kind words and will defiantly take those into consideration for our future guests. We strive to make everyone's stay amazing and we appreciate our guests and their feedback so that way we can make our clients stay even better in the future.

10/10 優異

Susan

於 2023 年 10 月住了 1 晚
Owner 於 2023年11月8日的回應
Dear Susan, thank you for staying with us and for giving us a perfect 10. We look forward to seeing you in the future.

10/10 優異

Jayne A

於 2023 年 10 月住了 1 晚
owner 於 2024年1月9日的回應
Dear Jayne thank you for staying with us and we are glad to know your stay was what you expected and more.

10/10 優異

Carol

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very Nice
於 2023 年 10 月住了 1 晚
owner 於 2023年10月25日的回應
Dear Carol, thank you for staying with us and we are glad you enjoyed your stay.

10/10 優異

Nikolas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quick sleep
Freshly renovated, clean, and very modern. Nice thick doors kept it very quiet for 1 night.
於 2023 年 10 月住了 1 晚
owner 於 2023年10月25日的回應
Dear Nikolas, thank you for staying with us and we are glad you enjoyed your stay.

10/10 優異

Lisa

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean. Upkept nicely. Good breakfast.
於 2023 年 10 月住了 2 晚
owner 於 2023年10月25日的回應
Dear Lisa, thank you for staying with us and we are pleased to know you enjoyed your stay.

10/10 優異

michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
owner 於 2023年10月25日的回應
Dear Michael, thank you for staying with us and we are pleased to know you enjoyed your stay.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
owner 於 2023年10月25日的回應
Thank you for staying with us and we are pleased to know you enjoyed your stay.

10/10 優異

Darlene

於 2023 年 9 月住了 2 晚
owner 於 2023年10月25日的回應
Dear Darlene, thank you for staying with us and we are pleased to know you enjoyed your stay.

8/10 不錯

Dave

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Need biscuits and gravy for breakfast
於 2023 年 8 月住了 1 晚
owner 於 2023年10月25日的回應
Dear Dave, thank you for staying with us and we are pleased to know you enjoyed your stay. We are sorry to know biscuits and gravy wasn't available at the time of your visit.

10/10 優異

Cheri (Virginia Beach)

伴侶同遊
讚好：設施服務
Very nice facility and staff. Easy access to the interstate
於 2023 年 8 月住了 1 晚
owner 於 2023年10月25日的回應
Dear Cheri, thank you for staying with us and we are pleased to know you enjoyed your stay.

2/10 很差

Melissa

不滿：客房舒適度
於 2023 年 9 月住了 1 晚
owner 於 2023年10月25日的回應
Dear Melissa, thank you for staying with us and we are sorry to hear that your stay wasn't acceptable. This is not acceptable to us and we will strive to make things better.

8/10 不錯

Dennis

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
owner 於 2023年10月25日的回應
Dear Dennis, thank you for staying with us and we are pleased to know you enjoyed your stay.

10/10 優異

Lisa M

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was quick and friendly; cookies also greeted us when we arrived. Lobby and room was very clean. Easy access from major highway. Definitely would stay again.
於 2023 年 8 月住了 1 晚
owner 於 2023年10月25日的回應
Dear Lisa, thank you for staying with us and we are pleased to know you enjoyed your stay.

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent
Very nice and clean. Everything was wonderful. We enjoyed our stay.
於 2023 年 8 月住了 1 晚

8/10 不錯

Teresa

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Hampton Staff 於 2023年8月2日的回應
Hi Teresa - Thank you for the rating!

8/10 不錯

krishna (elk grove)

於 2023 年 7 月住了 1 晚

8/10 不錯

Gerald

於 2023 年 7 月住了 1 晚
Hampton Staff 於 2023年8月2日的回應
Thank you for the feedback, Gerald!

10/10 優異

Stephen

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚
Hampton Staff 於 2023年8月2日的回應
We are glad we could accommodate you to your liking. Thank you for the positive rating!

10/10 優異

Sharlene

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly and accommodating.
於 2023 年 7 月住了 5 晚
Hampton Staff 於 2023年8月2日的回應
Hello Sharlene - Thank you for the positive review. We are happy your accommodations were to your liking! We hope you get the chance to stay with us again.

10/10 優異

José L

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Hampton Staff 於 2023年8月2日的回應
Thank you for the positive rating! We hope to see you again.

10/10 優異

Sandy

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
Hampton Staff 於 2023年8月2日的回應
We appreciate your feedback!

6/10 一般

Jennifer

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
The staff was very friendly, and the rooms were very clean, but the beds were extremely hard. I maybe had three hours of sleep and was in back pain all the next day. There really should be some kind of mattress that is slightly firm but also soft.
於 2023 年 7 月住了 1 晚
Hampton Staff 於 2023年8月2日的回應
Thank you for your feedback, we will pass along the kind words to the staff. We are sorry to hear about that the bed was not quite to your liking. We hope to get the chance to serve you again.