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Reviews of Countryside Inn

2.5 out of 5
Countryside Inn
555 Ploss Rd, Richmondville, NY

Reviews

7.6

Good

Rating 10 - Excellent. 73 out of 198 reviews" "
Rating 8 - Good. 51 out of 198 reviews" "
Rating 6 - Okay. 33 out of 198 reviews" "
Rating 4 - Poor. 24 out of 198 reviews" "
Rating 2 - Terrible. 17 out of 198 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was off the beaten path and the rooms were kept very well and staff helpful
Stayed 1 night in Apr 2024
Response from Michele on 20 May 2024
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

6/10 Okay

marivette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The towels had stains they don’t put cleans towels everyday.
Stayed 2 nights in May 2024
Response from Michele on 19 May 2024
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

Pamela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and room. Front desk lady was very nice. Loved that it is dog friendly.
Stayed 1 night in May 2024
Response from MW on 12 May 2024
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older property. Nicely refurbished, immaculate, and very pleasant personnel.
Stayed 1 night in Apr 2024
Response from Michele on 21 Apr 2024
Thank you for staying with us. We are happy to hear you enjoyed your stay.

6/10 Okay

Megan

Liked: Staff & service
I was in the first floor and could hear soap drop in the shower/room above me.
Stayed 1 night in Apr 2024
Response from Michele on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Steve

Disliked: Staff & service, amenities, property conditions & facilities
It was just OK enough for a reasonably priced overnight stay after a visit to Cooperstown on my way to NYC. Not much around there for food or interest. The rooms were large with fridge & TV but the furniture was garage sale quality but adequate for the price.
Stayed 1 night in Apr 2024
Response from Michele on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Brenda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Michele on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

8/10 Good

Adrian

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Nice staff, easy parking. Very affordable.
Stayed 1 night in Mar 2024
Response from Michele on 17 Mar 2024
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

10/10 Excellent

Cristian

Stayed 1 night in Feb 2024
Response from Michele on 8 Apr 2024
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

4/10 Poor

Carolyn

Stayed 2 nights in Jan 2024
Response from Michele on 16 Jan 2024
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

6/10 Okay

Robert

Disliked: Amenities, property conditions & facilities
The room was not very comfortable but was clean. Not food places close by. Significant potholes in the driveway leading to the facility. Very dark and not well lit at night. The price for this motel was over priced in my opinion.
Stayed 1 night in Dec 2023
Response from Michele on 16 Jan 2024
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

8/10 Good

robert J

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Michele on 27 Nov 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

10/10 Excellent

Tammy

Stayed 4 nights in Jul 2023
Response from Michele on 27 Nov 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

6/10 Okay

Monty

Stayed 4 nights in Oct 2023
Response from Michele on 27 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lisa, Essex Junction

Stayed 1 night in Oct 2023
Response from Michele on 27 Nov 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay and overnight.
Stayed 1 night in Oct 2023
Response from Michele on 21 Oct 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michele on 27 Nov 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked our stay at the Countryside Inn. The bed was so comfortable that I didn't even want to go home to my memory foam mattress. I loved the faux fur throw on there!! It was a really quiet, peaceful stay. We did find a little mold on our window sill and on the shower curtain, but the front desk was quick to give us an extra cleaning before we got settled in. Our shower also leaked which is probably what caused the mold. The place is older, but it's clean and peaceful. We would definitely stay here again and we are quite picky on hotels.
Stayed 2 nights in Oct 2023
Response from Michele on 16 Oct 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and courteous
This motel room was clean. The lights by the bed didn't work. We talked to the manager, and she told us that they were upgrading their rooms, and this room will be next for the upgrade. We were allowed to take our dog in the motel room.
Stayed 1 night in Sep 2023
Response from Michele on 2 Oct 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

2/10 Terrible

Bianca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirtiest place I’ve ever stayed for the price of 130 to be in the middle of nowhere. Would not recommend to anyone. The sign to the hotel was even broken and flickering, it looked like something out of a horror movie. I had to have a second set of two sheets given for both beds because of how disgusting the sheets were, there definitely were not cleaned from the last people. Not ok that they only have one person working the whole hotel, poor women has to be everything and that’s why things are not getting done properly because she has to do everything. There was no hot water either, which was told to us that it takes a “while for it to heat up” 30 minutes in still no hot water. I didn’t expect the place to be like the Hilton but for 130 bucks and the bill coming out to over 300 bucks for two nights I would expect at least hot water and clean sheets.
Stayed 2 nights in Sep 2023
Response from Michele on 2 Oct 2023
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Sep 2023
Response from MW on 2 Oct 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

4/10 Poor

Tara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MW on 22 Sept 2023
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

8/10 Good

karen, Rochester

Liked: Staff & service
Very basic accommodations, needs some updating. The woman attending to the front desk was very accommodating, and even gave us a new, unopened blanket when we asked her for an additional blanket.
Stayed 1 night in Sep 2023
Response from MW on 22 Sept 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

4/10 Poor

Krista

Travelled with partner
Disliked: Property conditions & facilities
The room was dark. The bed was actually concave. It had an undeniable deep depression right down the center. The interior door jam looked as it had been kicked in. The additional safety latch was missing the other half. Bathroom shower head was HORRIFIC! And the shower curtain rod was all rust. Unfortunately I needed a room in the area and everything else was booked.
Stayed 2 nights in Sep 2023
Response from MW on 22 Sept 2023
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

JENNIFER

Stayed 1 night in Sep 2023
Response from MW on 22 Sept 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

4/10 Poor

Gabriella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from MW on 11 Sept 2023
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Aug 2023
Response from MW on 11 Sept 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

8/10 Good

Marnie

Liked: Staff & service
Location was just perfect!! The bed was not too comfortable. And it took about 7-8 minutes of running water in the shower until it was warm. But we would return.
Stayed 2 nights in Aug 2023
Response from MW on 11 Sept 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

6/10 Okay

Richard

Liked: Staff & service
It is what it is.... Not the Ritz but OK
Not luxurious but not overly expensive. Paper thin walls so you can hear upstairs neighbors. Was clean. Not sure about the mattress but good enough to sleep. I think there are fairly new owners. Room looked recently painted with new laminate floor. Hopefully no bedbugs!
Stayed 1 night in Aug 2023
Response from MW on 11 Sept 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sherri

Liked: Cleanliness, staff & service
A little expensive for what it was. It was clean though.
Stayed 1 night in Jul 2023
Response from Michele on 23 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 1 night in Aug 2023
Response from Michele on 23 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Reginald

Stayed 6 nights in Aug 2023
Response from MW on 11 Sept 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

2/10 Terrible

kenneth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michele on 23 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable room with price to match
Stayed 3 nights in Aug 2023
Response from Michele on 23 Aug 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

david

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Michele on 23 Aug 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Wayne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Run away
I travel very often and honestly stay at value hotels. This appeared when I searched it to be reasonable for the money. Quite honestly the room was very poor. Although appeared to be fairly clean, the room itself was in deplorable shape. The lamp didn’t have Shades on them, part of the entrance door molding was missing, bathroom extremely dated and the shower curtain rod had lost its coating and was all rusty. I did a thorough check for bed bugs as the room really alarmed me But seemed to be clear of them at least. Lobby was a huge disorganized mess With stuff piled everywhere giving a hint that maybe at one time they used the kitchenette to have breakfasts. Like I said I frequent value motels frequently but this is probably the worst one I have ever stayed at. Should have costed $45 a night rather that $100 more than that I was charged. BYW We stayed in room 112z
Trim on entrance door Missing. Required escape info not there
No shades on the two bed wall Mounted lamps
Stayed 1 night in Jul 2023
Response from Michele on 2 Aug 2023
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

8/10 Good

Marijke, Somerville

Stayed 1 night in Jul 2023
Response from mw on 11 Sept 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

4/10 Poor

DAN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAR BELOW AVERAGE
Brown water. Miniscule bar of soap. Poor lighting for working at night. GM makes up rooms herself but says guests must REQUEST maid service in advance. No breakfast, no nearby restaurants. Cooperstown is 45 minutes away, mostly on country roads. Would not come back.
Stayed 3 nights in Jul 2023
Response from Michele on 2 Aug 2023
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Michele on 2 Aug 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid stay.
Super friendly staff, easy location. It being an older, almost throwback type of motel space, it was a little loud at times with people upstairs moving around, but as long as you are not a perpetual complainer, it isnt a big deal. Would definitely return.
Stayed 4 nights in Jul 2023
Response from Michele on 2 Aug 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

10/10 Excellent

Todd, Quincy

Travelled with partner
Liked: Staff & service, property conditions & facilities
People very friendly. Newly remodeled and very comfortable bedrooms very nice place and affordable
Stayed 2 nights in Jul 2023
Response from Michele on 2 Aug 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

2/10 Terrible

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was friendly but there were small flying bugs all over the room. We tried to kill as many as possible but after 20-30 we gave up and left. We were offered another room but we declined. I am expecting a refund but haven't seen one yet.
Stayed 1 night in Jul 2023
Response from Michele on 19 Jul 2023
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. I have authorized a refund for your stay. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
A great price on a - good enough - room.
It was - fine -. Better than a smoky motel. Not nearly as nice as a Hampton/Embassy/etc. If it's just you and you need a night's sleep - it'll do. Rooms are a decent size, bed/furniture are a little old, owner is kind/helpful. The Bakery nearby in Cobleskill is awesome, for whatever that is worth.
Stayed 7 nights in Jul 2023
Response from MW on 19 Jul 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from MW on 19 Jul 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

4/10 Poor

George

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Room smelled like cigarettes
Stayed 1 night in Jun 2023
Response from MW on 7 Jul 2023
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Michelle was very pleasant and efficient.
Stayed 1 night in Jun 2023
Response from MW on 7 Jul 2023
Thanks for staying with us. We appreciate your feedback! I am very pleased to hear that our staff made your stay pleasant.

4/10 Poor

Marguerite

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed was old and soft, the lighting was terrible and dim, there was only one electrical outlet in the bathroom and only a couple of charging stations in the room, only 2 hangars in the closet, there was only 1 very dim light on the back wall in the bathroom, no rugs on the floor, etc. The staff was very hard but this place needs a lot of updating.
Stayed 1 night in Jun 2023
Response from Michele on 26 Jun 2023
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.

10/10 Excellent

Becky

Stayed 1 night in Jun 2023
Response from Michele on 19 Jul 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

8/10 Good

Joseph

Stayed 2 nights in Jun 2023
Response from Michele on 19 Jul 2023
Thanks for staying with us. We appreciate your feedback! We are happy to hear you enjoyed your stay.

2/10 Terrible

Geoffrey, Hedgesville

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Run-down but clean. Noise from adjacent rooms and room above was intolerable, luckily the heat/AC unit could be set to run permanently to drown much of it out. Will not be back.
Stayed 1 night in May 2023
Response from Michele on 1 Jun 2023
Thank you for taking a minute to voice your concerns. Please accept our apologies that we couldn't meet your expectations during your recent stay. The manager does live on property and is available 24 hours a day to address any concerns you may have had. We value our guest's feedback and will work hard to ensure that similar issues do not occur in the future.