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"Clearly when this hotel was new, it was a fabulous place. However, the property is now extremely dated, with 80s style decor throughout, and most seriously, poorly-maintained rooms containing worn and damaged furniture. The bathroom fittings have their original chrome scrubbed away. The towels were provided in multiple colours. The staff were very helpful, and were not at fault at all. The onsen facilities, while dated and in need of a refresh, were good. Although staying for two nights, we were unfortunately unable to sample the rooftop pool as it was closed due to high winds, when the wind was certainly not a problem on one day. The saving grace was the breakfast, which was plentiful and provided lots of choice. If you are aware that you're going to stay at a place possibly not refreshed since the 1980s, it's ok, but otherwise you may prefer to pay a little more and be sure of reaching a reasonable minimum standard."

"The onsen baths were the highlights of this hotel. The outdoor baths had spectacular views, and there was a great variety of baths inside."

"Great"

"We stayed at Hotel Gozensui during our stay at Hokkaido. The staff was very friendly and helpful and onsen was really beautiful and relaxing. We do recommend eating at the hotel as a lot of restaurants around the area close early (we were there March 2026). For breakfast there’s a little udon restaurant that we highly recommend. "

"Perfect stay for visitors seeking a peaceful adventure. "

"部屋は小さいですが、必要なものは全て揃っていました。朝食は美味しいく、スタッフの方はとても親切でした。"

"Clean room., nice staff"

"One of the most beautiful onsens I have ever been to. As soon as you walk in, there is a sense of calm and quiet elegance. The property is beautifully designed to maximize the view of the lake. Our room consisted of three large sections which can be divided with private screens. The service was outstanding too. Each breakfast and dinner, we dinned in a private room. A special thanks to Shayla. "

"Room was a little too warm"